Incredible service from friendly, no pressure owner. We have shopped at several stores for a couch…read more Frank was great to deal with. He under promised and way over delivered. It was great to deal with someone who cared about his client, not pushing the product. If you are on the market for a new couch do yourself a favor and visit Urban Fusion, you will not be disappointed. The other great thing was all items were clearly priced leaving no guess work or fast talking sales person shooting a price from the hip..... Thank you Frank from Sal and Henry

We love our Urban Fusion sofa which has held up really well after 6+ years. The cushions are still…read morecomfy and supportive and the fabric cleans easily too.

First, let me say there is a very limited amount of anything "mid-century" in San Diego. This shop…read moreis locally owned and active in the community. The owner was super helpful and pleasant. I was most impressed by the custom outdoor furniture. Oh, also parking is only street parking and you have to feed the meter.

It was really cool walking around as they have some nice things. Parts of it feel very much like a…read morethrift store, whereas other parts make it seem like it's got a better selection. I saw some things I'd like, but they were way out of my price range! I was shocked considering this isn't new stuff. I thought the record collection was nice, but it was hard for me to see the top bins since I'm on the shorter side. Would be nice if they kept a small stepstool for people to use.

My wife and I have been on a mission to find the perfect furniture, so we've explored all kinds of…read morestores--big names, corporate chains, you name it. But every single time, we end up coming back here. We've now bought three different types of furniture from this place, and each piece has been exactly what we were looking for at a great value. Tom, the owner, makes all the difference. He's not only incredibly knowledgeable but also truly cares about finding the right fit for you. Tom listens, gives honest advice, and makes the entire experience personal and easy. If you want quality furniture at a fantastic price and a level of customer service that's almost unheard of these days, don't waste time elsewhere. We couldn't be happier with what we've found here and will keep coming back!

This furniture store is cheap and cheap for a reason. I put money down for a couch and wasn't able…read moreto continue to pay to buy due to me moving CITIES. I call to ask for a refund & the workers are VERY rude telling me to call back to the vendor who "sold" to me. I called for a week and Danny was the vendor who "sold" to me. He NEVER mentioned anything about 30% refund. I put $124 down & is only willing to give me back $80 ... horrible customer service. They must need the money so bad since they barely sell. DO NOT BUY FROM HERE !!!!!!

A few days ago, I was walking past this store at night, and saw this beautiful cobalt blue,…read moreceramic horse head in the window of the store. I fell in LOVE with it and knew it was the perfect gift for a friend of mine who is highly regarded in the horse-racing world. I knew it would be the absolute perfect gift for her. I went in there today and bought it... David is a pleasure to work with and so kind. And his store is such a vision.. Do yourself a favor and go spend some time looking at all the beautiful treasures and buy something special for yourself or someone you love. This store is amazing! Also - if you are an interior designer... Please pick out some special pieces for your clients, from David. He takes such pride in what he sells. He was also kind enough to gift wrap this piece for me and it looked beautiful. We are so lucky to have a store like this in San Diego and especially in the heart of Little Italy. You could spend a whole day looking at the beautiful shops on Ketner and having a nice meal at one of the restaurants nearby. I love this store! You will too... It feels like something out of Los Angeles, but the prices are much more reasonable here! It's not inexpensive, but you're getting what you pay for and the quality is so unparalleled.

I have been to D3 for most of our decent furniture in our new place! We love every piece we got…read morefrom D3 - from our Nook bed to our Stash desks! Everything is beautiful and fits in nicely in our new place

Wow - some of the best customer service I've experienced in my life…read more We had a bit of a problem, where we had an older leather sectional couch made by Modani - but it's about 15 years old. But we did not have the adapter to plug it into a wall - so it was basically lacking the ability to recline electronically. We had no luck sourcing a power charger on Amazon, so we came to the store in Mission Valley, San Diego. The store manager Daniel Varona patiently explained to us that they actually no longer made or made adapters for that type of couch due to its age. I explained my issue with the charger, and he was able to link me up with Modani customer service and we successfully sourced me an older backstock charger! Super cool experience - especially considering we weren't there for a big ticket purchase - he hade us feel like VIP customers. Thanks Daniel! We will be back for upcoming purchases!

While our initial in-store experience at Modani Furniture in San Diego was pleasant, the…read morepost-purchase logistics and customer service were SO shady. We purchased the Oxford TV Stand on 8/30 with an estimated 2 to 3-week timeline as per Daniel Varona, but after a month without a single update--despite paying a $159 delivery fee--we had to repeatedly chase down basic information ourselves. It is ridiculous to charge a hefty delivery fee and then fail to provide any delivery service updates whatsoever; how can a furniture business expect to survive if they cannot actually get furniture to their customers? When we finally received an update, we were informed the item wouldn't even ship until 10/12 (six weeks post-purchase) and that they refused to waive the delivery fee, leaving us no choice but to cancel. This is looks to be common as evidenced by so many other reviews of customers facing the same issues. Update: our refund was processed at least.

Months I began looking for a living room sofa set. I visited showrooms all over San Diego, Orange…read moreCounty and Los Angeles. Until I visited Furniture Depot in Chula Vista, most the sofas and accent chairs were either cheap, poorly constructed, overpriced, they didn't have the size sofa for my living room... or the fabric wasn't the color I was looking for to match my other living room decor. One store I was going to buy from prior, the owner had me pay for the entire living room set upfront "because it was custom" then after waiting over a month the guy told me the fabric was discontinued. I found a swatch sample in their showroom that was basically identical, but the owner told me it would be $1,500 more for that fabric. I told him the deal is dead, give me my money back, which he did. I concluded the guy seemed nice but he was like a wolf in sheep's clothing. After that painful ordeal, I went and searched showrooms in San Diego's South Bay. I was about to give up but there was one last store I went into that day on Broadway in Chula Vista, Furniture Depot. Right from the beginning I was impressed. Their showroom larger than most furniture stores with vastly different styles throughout. The manager Dustin greeted me shortly after I walked in. He was there to assist and answer any questions I had. Dustin was very knowledgeable about all the products. He put everything at ease. It was a relief speaking with someone in the business who was honest and transparent about everything. After speaking with him only a few minutes I knew I was going to make my purchase through this store. Everything I was interested in could be ordered new, he explained. He offered custom sizes and many colors to choose from. Dollar for dollar, based on the quality of product, I don't think there's any local competitor that can match their service or quality. The turn-around for the custom-sized furniture was very fast, less than 2 weeks. The guys who delivered the product performed a white glove delivery service for a very low reasonable fee, lower cost than most furniture places offer. I ended up buying a 92" sofa, ottoman and accent chair - all new - all matching fabric, great quality, and very comfortable to sit and lay in. I'm glad I found this place. I highly recommend this furniture store. (My photos in this review)

Low quality furniture. Especially the mattresses. They will not follow up on defective products…read more After 4 months of wasted email, calls, holding on the phone, they are still giving us the runaround after paying over $800 cash. Poor customer service. They don't care about anything except taking your money. Stay away! Not worth the headache

Fun place to explore, parking sucks now, but that's the city of San Diego…read more.. Great things to find. One of a kind store Staff very helpful and knowledgeable.

What a cool selection of vintage items in gaslamp. I was so excited to walk past and discover this…read morespot. Prices range depending on the item but it seems as though it's very well-priced. The worker was so nice & helpful, I can't wait to return & see new items as they come in. Generous amount of free street parking nearby.

I rarely write reviews, but JD earned this one…read more I spent weeks researching luxury mattresses, adjustable bases, latex construction, and comparing brands before making a decision. JD was incredibly patient throughout the entire process. He answered every question I had, never pressured me, and took the time to explain the differences between the various Posh + Lavish models and adjustable base options. What stood out most was his honesty. At no point did I feel like I was getting a sales pitch. He focused on helping me find the right setup rather than simply selling me the most expensive one. As a fellow Navy veteran, it was also great connecting with someone who shares a similar background and values. JD treated me with professionalism, respect, and integrity from start to finish. I ultimately purchased a Posh + Lavish Reawaken Ultra Plush and MLILY MS600 adjustable base, and I feel confident that I made the right decision. The pricing was competitive, the service was outstanding, and the overall experience was excellent. If you're looking for someone knowledgeable, trustworthy, and genuinely focused on helping you find the right mattress, I highly recommend JD and Real Deal Sleep. Five stars.

J.D. went above and beyond again. It is very difficult to get such extraordinary customer service…read more He truly cares about his customers:)

I can't thank Charles and Mario enough for making my dream dinning table and coffee table come…read moretrue. Your entire team did an amazing job, and the craftsmanship truly shows. Our table turned out absolutely perfect--it's not just furniture, it's a beautiful work of art. We are beyond happy with the result!

Just wanted to say Thank you so very much to both Gaby & Janine…read more Thank you Gaby for scheduling Janine to come to our home. Thank you Janine for doing such an outstanding job buffing our dining room table! We Love it!

Very profesional and great service. Came even before the…read moredue date I'm very happy with my purchase and with the company

The customer service was terrific! John went the extra mile to help me locate all the furniture…read morepieces I needed. They were even having a special sale which helped with the price.