This review is about to sound very disorganized, because the situation was chaotic. My doctor, Dr…read more Cook, moved to this location from the 280 LensCrafters. I have always had a wonderful experience with him & his team at that location. I called the 280 store trying to order new contacts & to get a sample pair. I was told he's at the Galleria location on Saturdays, so I went the following Saturday. I was then told that he wasn't there, & I should come back the next Saturday. I came back the NEXT Saturday, he wasn't there & they told me I would have to contact his new office. Mind you, I was going out of town that weekend & expecting to get new contacts this day. I get the Tuscaloosa store information, & they tell me to call on Tuesday when Dr.Cook will be there. I call on Tuesday, the desk woman tells me they don't have my information, but says Dr.Cook will email me my prescription. I let it be known that I have been trying to get this done for weeks & I am going out of town that Thursday. I even offered to drive from Birmingham to Tuscaloosa if it meant I could get some contacts that day (Tuesday). I was told that couldn't happen. After I express NICELY I need these sample contacts TODAY after jumping from place to place for WEEKS, the front desk woman hangs up on me. I did not once raise my voice or have a nasty tone, all I did was express that this has been extremely difficult & I would like for this to be solved today. I have absolutely no problems with Dr.Cook himself & have always had a great experience, none of this review is directed at him or the great quality of work he does. As a person who's been in customer service for over 8 years, when someone representing a business hangs up a phone on a customer for no reason other than not wanting to fix an obvious mistake, they should not be in customer service. Anyway, I was told Wednesday my prescription would be sent to the Galleria location, it wasn't. After ALL THIS, on THURSDAY, the day I leave for my trip, I get a call saying the Galleria has received my prescription, but it's expired (by a few months) & I would have to get another eye exam before getting contacts. I don't think I've ever experienced such horrible misinformation in my life. Weeks of trying to simply order contacts for NOTHING. Don't waste your time here, they have zero clue what they are doing. I'm leaving this review for both the Tuscaloosa & Galleria location, because they really joined forces to make sure that I had the worst experience possible.

I went into this establishment today, with my sunglasses. The frame was bent and they did a…read morefantastic job of fixing them, free of charge. I did not even purchase the glasses from this store and they still helped me. Highly recommended!

I was hesitant to come here at first because I read some of the past reviews- however I had a great…read moreexperience! They were able to get me in fast and get me a new prescription for my contacts. I was only there for about 30 minutes and everyone was kind. I would definitely recommend them.

I had an incredibly frustrating experience with America's Best Contacts & Eyeglasses…read more Before scheduling my appointment, I specifically called to verify my insurance because another provider had already told me I was out of network. The representative assured me I was in network and even confirmed my copay would only be $10. Based on that information, I scheduled an appointment two weeks out. When I finally arrived, I was told by the store associates that I don't have insurance at all. No explanation, no accountability--just a complete contradiction of what I had already been told. To make matters worse, management handed me a piece of paper and told me to call an automated system myself to verify benefits. I did exactly that, but when the system couldn't directly communicate with the associate, they refused to help any further. So essentially, I was stuck in the middle doing their job for them--and still got nowhere. This place clearly has major communication issues and lacks even basic customer service. Verifying insurance should not be this difficult, and customers shouldn't be left to figure it out on their own after being given incorrect information. Total waste of time. I would not recommend.

I've been here twice and both times were good experiences. If all doctor visits were like this, I…read morewouldn't avoid going. My first visit lasted about 50 minutes. That's waiting room, exam, and picking out glasses. The second visit I had no appointment. They gladly saw me and that visit was only about an hour and a half. The glasses came quick too. First time was next day and the last time was same day. The ladies at the front desk are very nice and Dr. Box is friendly and does a good job.

Every time I have gone there, everyone has been very nice. They have a good choice of glasses…read more Going back soon...

Dr. Van Johnson is a very caring doctor and has always treated me with respect. I would recommend…read morehim.

Dr. Van Johnson recently took care of my daughter's eye exam and provided excellent care. Our…read morefamily has trusted him for many years, and we are pleased to see him continuing his practice under the name Black Warrior Ophthalmology. Thank you, Dr. Johnson, for your longstanding dedication and exceptional service.

In my opinion a doctors behavior outside of work especially when volunteering and representing your…read morepractice is just as important as your behavior in your office. I had the unfortunate experience of meeting Dr Gretchen Langkawel at Homeless Connect this past Saturday because I also volunteered with them. Because of the room set up we did not necessarily know when our guest were done with their exam, and instead of simply speaking to us in a normal calm manner and letting us know our guest was done we were yelled at and berated for talking as if we're not there to talk with and get to know our guests and share our stories with each other. While obviously nothing can really be done I would like for Dr Langkawel to think about what come out of her mouth before she's just starts yelling at someone. This is not high school we are all grown and personally I don't yell at a group full of strangers trying to get to know one another to "stop talking" it's a bit rude.

Caring staff and doctor. Very thorough and knowledgeable about eye health and they have classy…read morestyles to choose from. Good for adults and kids.

Dr. Sputh fixed the cataracts in both of my eyes in May and June, 2019. The process was painless…read more My recovery was fast. And the results are great! I am 55. It took 15 years off my vision. Crystal clear now. I give my strongest recommendation to Dr. Sputh.

Everyone was friendly and welcoming. Dr Max was very personable and down to earth. Building feels…read morea little older and not so modern Parking is easy Eye exam seemed very thorough. Just don't know much about the history of the practice

I had an excellent experience at my dental appointment. The staff is warm, welcoming and incredibly…read moreprofessional. The office is very clean and has a relaxed vibe. I didn't wait long for the hygienist to call me back. She was very thorough and genuinely concerned about how I was doing during the cleaning. Dr. Taylor was awesome. He took his time and never once made me feel like he was in a hurry. I also loved the style of music that was being played.

Love everyone at Smile Design Center! Dr. Gentry is a great dentist with great "bedside manner." I…read morehave never had a good experience with dentists and I have a lot of anxiety surrounding the dentist. Dr. Gentry is always polite and has never made me feel uncomfortable like I have in previous offices. He does not make you feel shame for needing work done. I truly feel like he wants to help his patients. The front desk staff are always there to greet you with a smile. I've never had a bad experience at SDC. Also... Jeremy is pretty cool (if you know, you know).