We purchased the Colette Dresser from Joybird about four years ago and were initially very happy…read morewith it. The design was beautiful, and it felt like a quality piece. Unfortunately, our experience with Joybird's product durability and customer service has been disappointing. Recently, the ball bearings on the drawer runners rusted and fell off, making the drawers unusable. When we reached out to customer service--willing to pay for replacement parts--we were told that Joybird doesn't offer support or replacement parts for furniture older than six months. No repair options, no parts for purchase--just nothing. For a $2,000 dresser, that's unacceptable. Furniture at this price point should be built to last, and if issues arise, there should be a way to fix them. Unfortunately, Joybird seems more focused on selling new pieces than supporting their existing customers. If you're considering buying from them, be aware that if anything goes wrong after six months, you're on your own.

Sitting on my new Joybird sofa in absolute cozy heaven as I type out this review! My last sofa…read morepurchase was back in 2016 and it made it's way through like 5 apartments before I finally said goodbye and decided it was time to pull the trigger on something new. I still loved it veryyyyy much so a new couch had big shoes to fill! Joybird caught our eye for awhile from mostly Instagram ads, but we confirmed with the couple people we know with one that they are good couches that they would 100% get again. I am never ever one to buy something as expensive as this without an in person sit test so we planned to go check it out at this showroom and I am so so happy we did. We were confirmed that they are beautiful couches, and we also discovered that the couch we originally liked was wayyyyyy to firm for our taste. After a few more sit tests we found one we loved. And after lots of deliberation we found a fabric we also loved. The Anton Sectional (basically just a big chaise) looked great in the store and even better (if I do say so myself) in our living room. And so much love to Aiza, the saleswoman who had been extremely attentive to us during our search. She gave us info when we needed it and space when we wanted to keep looking/chat amongst ourselves. There was another woman there who was extremely kind and helpful as well, even after she knew we were already working with Aiza, she was just there to chat, offer opinions on colors, etc. They helped us see the color swatches we liked in different lights, took a look at pictures of our rug and offered suggestions on what would look best and made a big decision a lot less intimidating. We left with a couch purchased and ready to be shipped! And even after warning us that they very rarely will be shipped earlier than expected, our came about 2 weeks before we were initially told, a holiday miracle maybe?? Delivery was easy. Scheduling it was no problem at all and now we have a big, beautiful, comfy new couch that our dog is fairly obsessed with.

agnes and jon were great! very knowledgeable and excellent customer service. smooth delivery from…read morestart to finish. they have a elegant selection of couches, and we love ours.

Stop! If you're looking for furniture, you've got to read this one... Do you need a sofa and you…read morehave no idea where to begin? Are you apprehensive because product photos never live up to expectations? Have you ever ordered furniture with promised 3 month delivery time but it really took 6 months? Sure, you can pick up cheap crap at IKEA on the fly but you're an adult now and you deserve quality. Welcome to Brooklyn City Furniture. We live in era where big box store chains and the likes of Amazon and Wayfair are putting independents out of business. Brooklyn City Furniture is bravely putting up a fight against this commercial crass. They are a throwback, a typical small footprint store jam packed with a well curated and eclectic mix of furniture and accessories. Still, you ask, "How are they better?" The owner of Brooklyn City Furniture is John, a casual guy who can be formal if required but hits his stride with laughter and ease, and he has a discerning eye too. He knows great art and he knows great furniture. John sources his inventory from stellar furniture makers such a Gus Modern and Foundry. Where in NYC can you go to a furniture store and the owner is there to help you? Find something you like and John might be able to sell it to you with ssshhh... our secret, a 15% discount. John isn't looking to rip you off. He sells great furniture at a great price. Wow, what a concept. Oh, it gets better. John's partner in crime, Agnes, knows all. She will help you with fabrics, pricing, and logistics. Ask John a question and Agnes hears every word. She'll even crack the whip when needed. It's a hoot to behold and worth the price of admission. Never has buying furniture been so much fun. At Brooklyn City Furniture it's John and Agnes. That's it. They are a perfect duo. One thing's for sure, you won't get this level of service at Crate & Barrel. Then came delivery day, of the beautiful Gus Modern Wallace 84" top-grain leather sofa. John and his very kind helper, Michael, showed up on the day and time they said they would. Since when does the store owner personally hand deliver their own goods? There was constant communication between John and I and he arrived in a gorgeous delivery truck... yes, it really is gorgeous. The sofa was triple bubble wrapped and taped. I was gobsmacked. My worries about the sofa being dropped on concrete or the leather being scraped on a wall, vanished. John and Michael wheeled the sofa up to my apartment, centered it along my living room wall, removed the bubble wrap and, voilà, my boring white living room turned into Versailles. I enjoyed John and Michael so much. Afterwards, we had a nice visit complete with the requisite selfies. Never was buying a piece of furniture this easy and painless. I've got a quality sofa at a great price and I made friends along the way. Stay tuned guys, I'm bringing you donuts this week so we can keep the party going. Five stars? Chh. I give Brooklyn City Furniture all the stars in the Milky Way. Thank you... oh, and the cat thanks you too!

The professionalism of Exceptional is beyond exception . I bought two bedroom set and dining room…read morefrom them starting Twenty Thirteen and am totally satisfied with items delivery and service not to mention sales guy . Thank you wish I could see your showroom online

The best experience I've ever had when dealing with someone in the furniture business. Always…read moreready to answer questions and help us with prices and delivery of furniture. Will only use you guys from now on! AAA+++ Thanks a million

Very nice stuff! We were greeted kindly and instantly! We look forward to coming back in! And…read morebringing our friends also!

Wandered in on a rainy day and found the perfect couch for our new apartment. Even though the…read moreshowroom is small, it has a great selection of comfortable and well-made sofas. We were especially impressed by the delivery! Our delivery man (did not catch his name) went the extra mile -- he carefully took the door off the hinges so it would fit. Then he put it back on its hinges and made sure the door locked before he left. He also improvised and used my welcome mat to help scooch the couch down my tiny hallway. So pleased with this purchase! We will be back once we get a bigger place and need more furniture.

This will be a quick review - Victor was an absolute gem. He was friendly, knowledgeable and…read moregenuinely lovely. I came in looking for a few things for my new apartment, and he immediately helped me pick them out. I also needed a coffee table, and he directed me to a catalog (and he has many catalogs) to what I would like. The item was exactly as pictured. Movers came punctually; they assembled everything and cleaned up afterwards. I know I will be coming here if I need anymore furniture items.

Such a great experience from start to finish! Beautiful furniture, fair pricing, and amazing…read morecustomer service. The team was knowledgeable, patient, and helped me find exactly what I was looking for. I'll definitely be coming back and recommending this place to friends!

Love this place! Stumbled here by accident after a disappointing visit to west elm. Birce was…read moreincredibly helpful in finding the perfect sofa for our living room. She was very helpful in drawing up designs for us and answering our many questions about the different fabrics and ottoman options. Can't speak to delivery since it hasn't arrived yet but it's 10 weeks until our beautiful white leather sofa arrives. Hospitality was also great. They gave us Turkish tea and cookies while Birce talked us through the different options, fabrics, etc. We spent 3 full days shopping at different furniture shops in the city and this was by far one of the best. Highly recommend!

Don't come into this place thinking that you were going to just grab something and walk out with…read moreit. Much like good food good furniture takes time but you will be very happy with your pieces when they arrive. I was blown away by the thorough amount of rendering that the sales associate did with me to ensure that I could get as much of A sneak preview of how my space would look and feel before actually ordering. Also if there are any issues with any of your furniture after the fact the service department was kind polite and prompt. I've ordered couches and ottomans and dining room tables and bar stools and bedroom sets from this company and I have been happy every single time .

This store is sublime! A lovely mix of contemporary and antique pieces. Truly inviting, this…read morestore has the flavor of fine Italian shops, with sumptuous fabrics and impeccable style. Beautiful sofas, chairs, all one-of-a-kind. The staff is splendid. What a store!

Love Flair and glad to see them in NYC! I fell in love with Flair in Italy years ago!…read more Flair in Italy is where product developers from Ralph Lauren Home, and many others get {steal} great ideas. It's great they opened in the U.S.!!! They should be rewarded for their brilliant designs and creative, amazing collections. Flair is worth a visit...you will fall in love.

I'm truly grateful for my experience with I Like Mike Watches. I purchased two vintage watches and…read morewas so happy with the condition they arrived in -- both were in great shape and clearly well cared for. The customer service was wonderful, kind, and helpful throughout the process, which made the purchase feel even more special. Shipping was also impressively fast. I really appreciate the care and attention that went into my order, and I wouldn't hesitate to buy from them again. Highly recommend!

Great stuff in here. A joy to visit even when you're not in the market for furniture. Lots of great…read morechests, dressers, mirrors and small items too like vases and glassware

Stopped in to look around and ended up finding a few pieces I liked. The layout made it easy to…read morebrowse and the place was pretty clean. Staff were around if needed but didn't hover, which I appreciated. Prices were a bit on the higher side, but overall it was a good experience.

Great designs and $$$, but too bad they won't take any responsibility for defective furniture. My…read morehusband and I saved $$$ to purchase a few pieces for our new apartment, and we love them. However, LESS THAN A YEAR LATER, the steel bench is rusting. I contacted customer service and sent photos to which they responded, "It must be moisture, that's why it's rusting." My guests, who are not frequent, put their shoes in the cubbyhole. They certainly do NOT put soaking WET shoes for days in the SAME CUBBYHOLE to make it rust this way. Otherwise, this is where I store my cookbooks. They offered me an outsourced furniture service to 'fix' the issue AT MY COST. The fact that they won't listen to me, or admit this is a faulty piece of furniture, and help me replace it is mind-boggling. For over $700 and Less than a YEAR in my home, NOT EXPOSED CONSTANTLY to WET SHOES makes ZERO sense why this is happening. And instead of being of assistance to keep me as a customer who has spent over $3.5k at this store, it is just sad and VERY BAD service. One would have to keep a wet rag in place for this to have happened in this amount of time.

I've visited this shop many times and it has been my go to spot in the hood if we ever needed a…read moreunique piece or gift that spoke to who I am: A Black Woman from BK! Dropped by today to get a friend's daughter a gift as she was entering college and found EXACTLY what I was looking for! Also found a dope greeting card AND got it wrapped!! All of this service at a good value and great service. Go here!!

Are you ready for the 411? Here we go...this is a Diamond in the ruff in Bed-Stuy! A cute shopping…read morespot with all types of unique goodies from candles to games to clothing. Pricing varies and can be a little pricey but there is something there for everyone. The staff is always engaging and answers all questions asked. Check it out if you are in the area.