i don't even know how this is possible, a 5 minute experience turned into what felt like 30 minutes
i went to this target to get a duffel bag and went up to the cashier with the new found bag but as i was walking to the register i realized one of the straps were broken and so me and my partner decided to see if we could get a discount on the item (i used to work at target so i've experienced this situation first hand)
we go up to the cashier and nicely ask her "oh we realized that this bag, which is the last one back there, has a broken piece here for the end of the strap, we were wondering if we could possibly get any discount on that?" and without a second thought, she instantly says no and we're like well we tried alright then
she then proceeds to fail to find the barcode (i guess the easy barcode to see was taken off?) for about 5 minutes before saying she was going to go ask for help at customer service, she comes back and says that the price on it is 40 something dollars, we say okay we'd still like to purchase it
and then she proceeds to spend the next 10-15 minutes not only failing to find the barcode again, but also taking an unbelievably long time to log into her account
and every single time she logged into her account (4 separate times, with each session taking a minute) she would just sit there expecting our payment, when we couldn't give her cash, and there was nothing to put our cards into, and that cycle would repeat until the workers screen timed out
eventually she tells us to just go to customer service, so we do, and we get a guy who tells us he actually showed her where the barcode was (really really small barcode that's very easy to miss inside the bag) and that she must've just forgotten on her way back
i suspect that she's new at her job but to instantly deny our request of a discount when we're purchasing a bag we need when there's no other option that's slightly broken? when there is an option to do a discount?
to not even see if she can get the answer for us, but just to instantly say no, and then take up 20 minutes of our time
we witnessed 2-3 groups of people set their stuff down behind us and then pick them back up to leave because of how long it took to get through that line
i'm not saying she was mean to us, and we tried to be very understanding, especially me, as i've worked in customer service for 4 years now, but i've never had such a more frustrating customer service experience i just had to write about it read more