This is the most run-down, ghetto Target I have ever seen. I felt like I was in an inner-ring / old-suburb walmart (which in my experience, is an abysmal experience). There are a few things... I'll see if I can do bullet points.
a) There is very lean inventory. I saw multiple aisles, end-caps, and display areas that had either no inventory or a very sparse smattering.
b) There was a rent-a-cop by the door. I don't know if this is normal in any other areas of the country, but here in KC this was the first time I saw a rent-a-cop at a Target. He seemed nice enough, but it just screams "hello, this is an unsafe environment that's full of thieves."
c) Getting any kind of customer service takes FOREVER. I made an order online for pickup, which is supposed to be ready within 2 hours. I showed up at the store 2 hours after I made the order, only to be given the run-around and have to sit waiting for over an hour while someone in the back took their sweet time fulfilling my order. This is not normal. At other Targets where I've used store pickup, they had the order ready within 1 hour.
Oh and one more thing... at this Target, the "customer service" person snidely said to me "It's only x o'clock, that's why it's not ready yet." I informed her that Target's policy is to have pickup orders ready within 2 hours, as long as they are made before 7pm... and my order was in the early afternoon.
d) When you enter the store, there is a door where you can go in for returns and any kind of customer service. The door leads to an area that is closed off and separate from the rest of store. In the hour-plus that I spent sitting there waiting for them to do their job, it became apparent to me why the store is set up this way. It's in order to keep the many mistreated and disgruntled customers separate from the actual store, so that other customers can't see/hear the scenes that are being made in there.
e) Also regarding customer service, they offer no real solutions when you have a problem. They just look at you like you must be the one who is "mistaken" or you're just stupid and misunderstanding something. I have worked in customer service, so I know how it is dealing with the public... but you can't just have a snotty, superior attitude like it's impossible that your huge corporation eff'd up. It happens. ALL. THE. TIME.
Specifically, what happened in my case was that I had a gift card with almost $100 on it and was making a purchase of less than $50. The cashier said that I only had 43.99 and had to pay the rest. I asked her why that was the case and who I should talk to resolve the issue because I definitely had more money than that on my gift card. I even called the gift card phone number and let her listen as their answering system told her I have $93+ on my gift card.
I understand that maybe she didn't know what was going on or why it was showing incorrectly on her register, and that IS OKAY. But her attitude reeked of annoyance and suggested that I was being crazy or was somehow wrong. She should have tried to direct me to a solution or some way to rectify the situation. I paid the leftover amount of the purchase with my debit card, and that wasn't a big deal... but being told I had $50 less for no apparent reason wasn't okay.
For the record, I called the gift card line again when I got in my car and went through the options to talk to an actual person. He couldn't tell me why her register would be showing that I didn't have the full amount, and suggested that it was a problem within that particular store. (Oh, surprise surprise...)
---------
If I thought hard enough, I'm sure I could think of lots of other critiques about this store, but I'm tired of typing this. I'll just say in closing that I have come to expect certain things of Target stores, and this one misses the mark in just about every way possible. Honestly, if you're going to this store... you might as well just go to walmart... because it's pretty much the same. I sincerely think that this store should either be closed or have a massive overhaul in management. It should probably just be closed though. And hey since I already wrote this, I think I'll just shoot Target an email saying so... read more
