This review comes after I took the Target survey on their receipt & received an email from Michele Graham, the "Guest Experience Executive Team Lead". I wrote a lengthy email addressing why I was dissatisfied, had no further correspondence received from this person, so therefore, I'm expressing what happened, on here. I did email Michele Graham back letting her know I would be writing this review.
First let me say, it's Target; it should be a relaxing, stress free, fun place to shop at, but in recent years, my love for Target has diminished & I do not frequent this company the way I used to. Based on customer service, I don't foresee myself going back to being the Targetaholic I once was. I will continue to shop here (the Hicksville location) despite it being out of my way, b/c this seems to be the ONLY place that sells a particular yogurt. I was actually IN Levittown (where there's a Target), but came here, for the yogurt. The yogurts I wanted, there were only 3 & 1 was almost 2 WEEKS PAST THE BEST BY DATE. Delicious. I was able to have a raincheck, but I'm glad I checked dates before I made my purchase.
I was seemingly forced to use the self checkout since there were only 2 'real' registers w/ long lines. The employee at the self checkout area, Christine/Christina...maybe she was having a bad day, but when I needed assistance (& during my extended time at the self checkout, 2 other customers needed assistance too), she wasn't even at the area she was supposed to be manning b/c she was getting bags. The register locked me out after I scanned just 1 of my handful of coupons. This employee seemed to have an attitude from the very start.She told me my coupon didn't work b/c I didn't scan the item. This comment came after obviously my items were scanned & bagged. I was spending nearly $100 & she essentially accused me of trying to steal a $3 chocolate. She then voided my entire purchase to scan it all herself. She also acted like she was doing me a favor by taking off the $1 coupon (I verified up the aisle that the item I picked matched the coupon), which didn't work for her either. Not sure if this location has an issue w/ theft/coupons at self checkout, but that's not my problem. When I asked her about the credit I received for using a bag I had bought in, she told me that this isn't Suffolk county & they don't charge for bags. You have an employee w/ attitude & doesn't know you give credit for using your own bags? I had 2 more coupons (for covergirl) that didn't come off & this employee claimed she couldn't take them b/c they were "high value" ($2 & $3) & I had to wait for someone else to come over. The entire time, she kept saying, "I'm trying to help you", really? That's why I was at the self checkout for over 15 minutes!!! When the employee Carmen finally came over, I was told the coupons didn't come off b/c the items were clearance. She took the coupons off, but someone please explain if something is clearance, on sale or regular price, what does that matter when the manufacturer pays it back?
I left here after this debacle embarrassed, annoyed & basically twitching. Customer service & open registers in most Targets seem to be an issue, but the way I was spoken to & treated here on this visit isn't acceptable. Please have more registers open during volume times & train your employees not to have an attitude/give a customer attitude. read more