Kohls hired a company called the retail equation. This company has convinced Kohls to deny returns…read morethat FOLLOW THEIR POLICY. I personally have never returned anything without a receipt and on time. Suddenly they said I couldn't return a DEFECTIVE purse, ordered online, with receipt. I DID NOT get a verbal warning. In the past couple of years I shopped for my elderly grandmother, my two kids, myself, my husband so maybe use some critical thinking skills when you look at a list of returns......maybe they are for multiple people in a family. I admit, I did things like purchase 10 pairs of shoes so my 95 year old grandma could find a pair that were comfortable. I did the same for clothes. I told the cashiers exactly what I was doing. I also admit I returned 9 pairs of shoes and multiple items of clothing and explained to the cashier why. My grandma can't go to the store like so many others that are home bound, so congratulations you have made it harder for the elderly to get things they need from your company!! Shameful! I also did the same for my mom who had Alzheimers. Some of my returns were because I received dirty and /or defective stuff from orders online. Lack of packaging is why for most. Delicate items like bras came snagged and dirty thrown in a box. I received sizes I did not order. Do you expect me to keep wrong sizes? I did order some things on accident because the items were in my cart. My bad! I pointed all of this out when I returned the items. How exactly are we to shop online without having returns when the store doesn't have it to try on or to look at colors and styles? I am now stuck with a DEFECTIVE purse. How is this even a business tactic? Who would think it is a good idea to not allow valid returns abiding by the company policy? Customers won't go back concerned it will happen because no guidelines are provided. Kohls refuses to tell customers how many VALID returns are allowed which is extremely unethical. I did the dispute process which is a joke. Kohls confirmed I had too many returns. How many is too many.....no one will ever know. Are you forcing customers to keep merchandise to increase revenue? That is sure what it seems like because I am not a criminal or committing fraud.

On April 18, 2020 (during quarantine and this store was open for pickup orders) I ordered a Dyson…read moreBall Animal 2 Upright Bagless Vacuum for $423.99. I ordered the product online and picked it up at the Coralville Kohls location. My order was ready for pickup 1 hr and 34 minutes later. I was excited! I told the guy to place it in my back seat. I went home and placed the box near my door. After eating dinner and relaxing for a bit, I noticed the box was disfigured. On one side it wasn't professionally packaged. The box seemed like it had been used or ripped open before. My gut instinct was, "please god, don't let this be a used product!" It sure was. I was angry and so many emotions ran through my head. I could not believe it! I started opening the box to find the whole product not professional wrapped or organized in the box. It looked like someone used the product and placed it into a big bag and stuffed it into the box. The Dyson cleaner head had human hair and debris attached to it. The body of the vacuum looked used and not clean. The Dyson bin had dirt and other filthy stuff in it. I couldn't unravel everything as I was totally disgusted and pissed off. This product was a lot of money and they gave me a used one. This was BAD customer service. I called Coralville Kohls location since that was where I picked up the item. I told them they gave me a used product. The guy said they couldn't exchange the item because the store was closed and I could return it when the store opened (which was pending b/c of COVID19). I told them, they were quick to accept my money for the purchase, why couldn't they exchange it for a different one. I got nowhere and they were not empathetic to the situation- another sign of bad customer service. They didn't apologize on behalf of Kohls when this product was at fault. I then tried customer service support online and on the phone (the Kohls corporate number), which both took over 30 minutes to get a person. The online support took 32 minutes and the phone representative took 44 minutes. The online support woman reiterated the same statement as the Coralville guy about returning the item when the store opened. Her responses were really slow, like 5 minutes to respond. This was another example of bad customer service from an online feature. It was a long wait to get a representative online, and then they reply slowly. It was also difficult for her to provide clear and understandable answers. The woman on the phone ended up hanging up after being on for 4 minutes. I had to wait 25 minutes to get someone on the phone again. Whether it's a faulty phone system or rudeness, it's still bad customer service. This time around, it was a different woman and she helped a lot. She was able to send a UPS guy to pick up the product and then issue a refund on the product. I was happy that we started the process of issuing a refund. May 6th, 2020 was the 10th business day since Kohls received the product (doesn't include shipping/receiving which was 3 business days) and quarantine was still taking place. I still didn't receive my refund of $423.99. I called customer service and waited 42 minutes. The guy stated that my refund wasn't completely done so it never went through. I was really upset. He put in a new request and said he would flag it so the reimbursement people can see it and process it quickly. I received my refund three days later. Through this experience, I've learned that Kohls customer service sucks and they don't put the customer first. They can improve their customer service by addressing some of the topics I mentioned above and the wait time. Also, shame on the Coralville Kohls staff who took advantage of a customer during the pandemic. I hope no one has to endure this type of experience.

My hubby and I have been long time Costco members and now that we're living in a rural part of…read moreIowa, coming to Costco in Coralville is a luxury. So you better believe we stock up when we come here! This year, we happened to be in Iowa City during Black Friday and we decided to brave the crowds and go to Costco. To our surprise, it was not as chaotic and crowded as we thought it would be. I'd say it was a typical crowd that you would see on a Sunday, maybe a tad more shoppers. We stocked up on all of our essentials in preparation for the winter season and now our fridge and pantry are well filled. We even snagged a box of 24 cans of Spindrift for $9.99 which is absolutely the best deal we've seen for Spindrift. We also got a huge cut of New York strip steak for $7.99 per lb which will last us for months! All in all, this Costco is well stocked, well organized, and clean. The lines move pretty quickly, especially since they have a self-checkout and regular check out line. Service is efficient and there is a covered parking lot with lots of parking spaces. We are happy with our haul and will be back the next time we're in the city :)

All Costco aren't created equal! First of all this Costco has a single layer garage to protect you…read morefrom the elements. Second, this place has alcohol and the prices are pretty good. Third, there's a lot of cool local stuff! Coming from Georgia this place is nice.

In short, male assistant argued with me about a sale price. He was rude and firm. He continued to…read moreargue with me. I couldn't handle dealing with this, person and left my entire cart of items I was going to purchase and walked out irate. On my way out a lady told me how she has troubles with their rudeness As well. I demanded to speak with the manager. My phone call from him was not satisfactory. I found the same item on line for even less than my complimentary apology.

I do like JC Penney, especially since I've returned to working in a business-casual environment…read more Something is always on sale, but with that comes inventory that's really picked over; at least in my case. I either wear a very common size, or they only receive 2 of my size per style to begin with and don't restock very often. JC Penney has a petites section, which I take advantage of. I have shorts legs and very large thighs, so this department is a saving grace. Again, sizes can really be picked over if you're a 6-8. I find this to be the case at the Edgewood Rd. location in nearby Cedar Rapids, too. I visited the location at Coral Ridge Mall today for undergarments. Specifically, shapewear. Very picked over in this area, but I did find something that will work. Finding an open dressing room was another story. Most of them are closed, so you might have to wait to try things on. Customer service has always been outstanding here, albeit hard pushes for their credit card. Today I was asked twice about saving 30%. I finally had to respond by saying, "I don't use credit cards." I know employees are only doing their job, but saying 'no' once is all it should take. Store is typically clean and tidy, at least through the week when I shop. Merchandising hasn't changed at the Coral Ridge Mall location since my visit a month ago. Displays and inventory all looked the same. Nothing new caught my eye in the women's clothing departments. It appears that once they've stocked for the season, that's it. I spent several years in retail, so maybe this is just more noticeable to me. A do have a complaint as far as a company policy is concerned: any rebates you earn (say around Black Friday) are given to you via a Visa debit card. These Visa cards have a very short period of time in which they can be used. I received a rebate card of $10 in December and the card expired in June of 2022. 6 months is not long.

They are not short we people The all kind…read more Really nice things in the store And will go back Nice Organized And nice cashier

My daughter mentioned to me that we had to go and check out: Ross Dress for Less. We ended up…read moredriving there on the weekend and spending 3 hours there. My daughter found so many clothes in their Junior's section that looked great on her and that she loved and they were all at a reasonable price as well. I found a couple of items for myself and for our dogs also. Overall, very cool store for adults and teens. Also, it was neat that they didn't only sell clothing but housewares, pet supplies, kitchenware, and much more. My daughter now says that Ross Dress for Less is her favorite store. Let's just say we'll definitely be back!

This is a great thrift store! It's clean and organized. The staff are friendly and helpful. There…read moreare fitting rooms!

Great store!! Clean and organized. Very friendly employees Nice prices. I make sure to go there…read moreevery time I go to Iowa City.

Cute spot!!! They have so many options and fun clothing items. I am not big on buying clothes, but…read moreI couldn't help but buy one of the spring dresses they had for sale. All things considered, I also found their clothes to be fairly priced considering the location and quality. The staff were also so sweet and helpful!! I wish there was a Pitaya closer to be, I'd definitely be a regular shopper.

Some downtown women's apparel stores aren't super approachable. And some aren't the most…read moreaffordable. But Pitaya is both of those things. There are over a dozen of these boutiques around the country. They're trendy, colorful and as I mentioned-- budget friendly. My handful of visits the staff has been friendly. And parking is a non-issue with the Dubuque Street Ramp being a stones throw away. This is a tiny space in the heart of the ped mall that is somehow full of current lewks while not feeling cluttered. (All while being adorably color coordinated.) If I were in college, I'd probably spend more money here than I should! Check them out.

Francesca's is always a store I walk slowly past, to bask in its cute window displays. I adore the…read morebright colors and diverse styles showcased. It has an eclectic mix of apparel, jewelry, handbags, accessories and gifts. Some of the cutest gifts I've given, I bought from this store. It's no secret to anyone that I like a good deal. While I find the regular priced apparel to be a bit overpriced-- I never have an issue finding stuff that is marked down or cute gift items that are reasonably priced. (Message boards, earrings, car coasters, notepads, water bottles, etc!) Service here has always been friendly and helpful. They're open 10-9p, almost on the daily. And with Yonkers having closed its doors, this is a great option at the mall for young ladies! There's a handful of these chain boutiques in the state of Iowa but this is the only one I've frequented. If you're looking for a cute go-to dress or fun piece of jewelry, look no further than Francesca's!

I had never shopped at a Francesca's before, but was lured into this one at the Coral Ridge Mall by…read moretheir stylish window display... half an hour later, I walked out with a new purse and my new favorite sweater shawl, which I snagged for half off during their after-holiday sale! Only downside was the grumpy woman at the counter. I don't know if she just hadn't had her coffee yet for the day or what, because I tried a couple times to say hello and at checkout I asked a couple questions about their collections and was repeatedly met with a glare and blunt ye/no answer. Really great style though, I especially love their skirts, dresses, and booties. They have a nice purse selection, which made it hard for me to choose just one and lots of statement jewelry. I'll definitely be back to check out their spring collection.

This store has a great selection of brands. Some are too expensive for me since I am frugal, but…read morethere are others that I like to find and buy when I go into Savvy, like Old Navy and Banana Republic. I shop at Savvy every few months. My favorite part of the store is the jewelry selection. It's not huge, but they consign fun jewelry, and some it is fine jewelry. I find that the store is very well organized--shirts and sweaters are separated, and those are separated from pants, jeans, skirts, etc. I love how everything is put on the racks by size so I can easily find my size. When I try on clothes and I'm not sure about a particular piece, I like to ask the associate who is working there what their opinion is and they are always honest. They obviously don't work on commission, which is refreshing, they want me to be happy with the things I buy. I also consign at Savvy about 2-4 times a year, and I find that my clothes are priced fairly and if there is a stain or hole or anything else on my clothes, they won't accept it because they know it won't sell like that.

The Savvy Boutique is a hidden gem in Iowa City. I often stop in here and there when I'm in town. I…read moreoften find designer label clothes for significantly discounted pricing and excellent condition. I've purchased several stable items in my closet, which I find hard to do at consignment stores. The prices are reasonable and product is changing frequently. They provide excellent customer service each time I've been there. As the previous reviewer wrote, there's always things the can improve on and, the store simply can't meet everyone's style or needs. I'm glad you're open and can't wait to stop by.