We rented a 30 foot RV from Thrifty via Cruise America. We had the RV for 9 nights. Everything was…read moregreat! Vehicle was clean and perfect for our family of 4. The service from the guys at Thrifty was wonderful. Jay taught us everything we needed to know. Thanks so much for a great vacation!

I moved recently and needed to rent a car for several days so that I could easily transport things…read morefrom my own place to the new one. I ended up renting a car from this location, and it was a very positive experience. A number of different staff members helped me at various points, but they were all very friendly and helpful. They explained everything in detail and made certain that I had everything that I'd need for my rental. The process of picking up the car and then dropping it back off was easy and relatively quick, considering the number of people there for the same reason, and I didn't have any issues with anything.

The staff at the Frederick Road office were friendly and helpful and, when we needed to swap the…read morefirst car for a different one, it was all done with no muss or fuss. There was a small mixup around our original pickup for our rental, but that was resolved with an apology. Overall, we would recommend Enterprise generally and the people at the Frederick Road office in particular.

I was in an accident in Philly with two cars I rented from Avis. The streets are pretty narrow in…read morethe city and both cars were much larger than I am used to. I wasn't worried since I had paid an extra $30 plus per day for insurance. They got what they could from my insurance and said someone would get back to me about any charges I would be responsible for. Then more than 2 months later without any warning they charged over $4,000 to my credit card. When I spoke to 4 different people in customer service they were rude and not knowledgeable. They kept insisting on me giving my information repeatedly and then told me to call a different number that was transferring back to the same customer service. I tried to explain that's how I kept getting the same people. But, they didn't know why the phones were ringing back to them. I spoke to a "supervisor" who told me the car wasn't returned for a month. I had the first car 4 days and the second one less than a day. This person also said "it's not our fault that you got in an accident". No, but they should be better at dealing with the aftermath as it is part of their daily business. I will never rent from them again. My insurance increased and they charged me more than $4,000. Obviously I am embarrassed about the accidents and instead of trying to get a 3rd car, I paid an Uber $280 to drive me back home. The $4,000 charge from Avis was more than twice what my credit limit was at the time. Why is that allowed? I am dealing with that with Chase while I try to reach someone at Avis. They way this has been handled is unacceptable. Fortunately I have emails that will prove the car was not kept for as long as they said and the fees are greatly overinflated.

Stay away. One person works. I got here to return a vehicle and the employee opened the door and…read moreit's been 10 min and has not returned to even ask what we need. I'm still waiting. I was here yesterday with one person behind the desk, and three people ahead of me. I waited almost a full hour before I was able to leave. This has to be one of the worst experiences renting a car that I have ever had. Management needs to realize that they are short staff. It doesn't take a four year degree to realize that. I am thankful I was helped and able to get a car. UPDATE: employee came back after 15 min, while on his cell phone, visibly high. Did not offer an apology with three ppl waiting. Just took two of our keys and asked if the tank was full. After, he said we can go. Did not check anything at all.

Carlos and Kurtis have both been a pleasure to work with in booking our reservation! Couldn't ask…read morefor better service, processing with pickup and returning. They really made our request hassle free which allowed our trip to get off to a great start! The car was in supreme condition, clean and met all our trip needs. Highly recommend Advance Car Rental if your local to the DMV area. We were also told they had more luxury vehicles available if we preferred which we may keep in mind next time!

My car broke down on a Sunday and to my dismay the usual car rental companies were closed. I found…read moreAdvance Car Rental through google and called the number provided and was very surprised at how quickly they responded to my message. The gentleman who called me back was extremely professional and very accommodating. I was also extremely pleasantly surprised at how reasonable the cost of the rental was and they even came and picked me up! Now that's white glove service! I can't say enough good things about this establishment and the staff... it so nice to know that I can pick up the phone at any time and they will come to my rescue. The level of customer service they provided was top-notch and I would recommend them to all my family and friends. A++

Good rates, but great customer service. I have rented vehicles from this location for many years…read moreand no matter how busy they may be, I have always received courteous and professional service from the staff.

They have a lot of different option to get the best car and good price, they was very very friendly…read moreand help me to get the best option, thanks for help me , definitely I will back again if I need it Att Abnner ...

Lots of cars for selection. Prices are great! Very good customer service, and they don't try to…read moreup-sell you for unnecessary coverage either. Family owned business.

This location did not answer their phone for 40 minutes when we were unable to find their location…read more There is no sign on the exterior of the building, only on the street over one block away. It is inside the Toyota repair building and only after much angst and delay did I go in the car repair shop to ask. Further on arriving at the desk, now 40 minutes late, they stayed on the phone. We were so delayed thus unable to rent in time to arrive at family event. No refund, no consideration from the rental company, nor expedia who uses this location.

Just returned the car we had for over two weeks and 2400+ miles. The vehicle was in great shape,…read moreclean and obviously well maintained. They provided us with the Hyundai Tucson since a Rav4 was not available. It was very well equipped and comfortable to drive. The check in to get the car was easy and only took a few minutes. Giving the car back was easy also. No complaints at all with pricing or service.

Have rented from this location several times now and wanted to praise the exceptional service here…read moreby Jerry. He always has a smile and treats me with excellent service skills. The remarkable customer service abilities highlights this location and makes up for the limited selections at times. Although I may take my business elsewhere at any nearby location, I would rather deal with them since this location makes it convenient for me. The check in process is seamless and fast, the level of service given really makes a difference. Usually takes less than 15 minutes or less to be in and out. I feel that this location is trustworthy and can be really a great experience for most renters.

Im really impressed with this new Enterprise location!…read more The previous location was in a shopping center, and it was a bit of a cluster. And since I needed a rental car due to fender bender and my insurance was covering the expenses, I believe it made my experience here more streamlined and efficient. The new location was clean and divided into rental car services (on the left) and rental truck services (on the right. There's also a spacious private parking lot for their cars and trucks. And there's also an indoor lot for them to wash and detail the rental cars. Both picking up and dropping off my car rental was seamless, and my rental was a relatively new car. Overall, highly recommend, but they need more staff members on site.

Unbelievably rude after they messed up and did not call in the request to whatever the deparment…read morethey needed to for the disability/access adaptation of left-handed hand controls. Seriously, Kenneth accused me first of yelling and then of interrupting. I did neither of which until the very end when he kept interrupting me. All I was asking was that they put as much of a rush on it because they had not put it in right the day before and I needed to get to therapy. He then told me I should go to another office becuase they wouldn't arrange it for me. I sincerely hope that was taped for training purposes. They couldn't have done it more iappropriately. Stay away and maybe choose a differnt company all together.

I needed a rental while my car was being repaired. Everything was reserved ahead of time. My only…read morerequest was to have a car that was comparable to mine. (Mid sized) they promised me that it would or they would offer something larger at no additional cost. Cool. When the day finally came, They were busy. And at first, they were gonna offer me a little dinky car like a mini copper . I cringed and scoffed at the fact that they would offer me such a joke of a car. I politely declined and stood my guard and stated I needed a larger car. First, they were saying this is all they have. For a Monday morning, I found that to be unacceptable. Don't make false promises . I confirmed my reservation the Thursday before and was assured that my reservation was good. Cuz I stood on businesses. All I knew was that someone would bring me a car because I was gonna be in a dinky car. Amanda told us we had nothing else but a sports car. Ok, I didn't mind at all. The car I had was nice. It took a minute to get used to. When it came to return the car, I was sad. They offer pick up and drop off from the repair facility. All the staff here are very professional and offer excellent customer service. Amanda was great in showing me how to navigate my rental.. Assured me that the other insurance will take care of everything. It helps that there are nearby gas stations to fill up. You wanna make sure the gas is on point. Otherwise, they will charge you more. Definitely recommend this location, but make sure you have reservations and make sure your promises are being honored.