Looks like they are out of business. Stopped by today and the showroom is stripped with no…read moreforwarding info. Beware! They took our money knowing they were not going to deliver. Beware!!!

Justin told me business is still operating, however they closed showroom. Really? Not ordering…read morefurniture ala Wayfair. Glad I got my bookcase, will head to Belle Haven for lamps. Poor customer service. Poor communication w owner. Shoddy business in my humble opinion miss the positive experience I used to enjoy many years ago. Sad for Rachael and Scott Hughley who sold me many pieces of furniture before Justin and Mary Kim ran it into the ground.

Absolutely a beautiful shoppe, and helpful, knowledge staff. I've made purchases when in Alexandria…read moreand continue to do so from Boston. Exceptional delivery service from VA to MA. A great selection and beautiful displayed ideas for design are made easier. I wish we had this store in MA.

I am actually writing about the experience I had today, Jan 14th, with the sales lady. My husband…read moreand I entered the store and the sales person did not even bother to look up much less greet us. As we were wandering around the store looking for leather recliners we noticed the staff person pass by us, twice, without any recognition at all. As we were leaving we had to pass her and I asked a question as to how long the store had been there as we could not remember it from the past. I truly felt like I was bothering her...She responded like the question annoyed her? or? Anyway, I'm not sure but when we left the store my husband and I both commented on how rude we felt she was! There was only the 1 employee (her) that we noticed so maybe she was having a bad day but we really do not feel the need to return to Random Harvest. There are plenty of places we can seek out a leather recliner from but it was a shame as the experience left us with a bad "taste" in our mouths for the business.

I expected much more from Crate & Barrel. I bought Ankara Chairs on December 22, and after just…read morethree years, one chair developed a crack in the wood--despite being hardly used. These were living room chairs and probably sat on fewer than ten times total. This is clearly a manufacturing defect, not wear and tear. When I contacted customer service, they dismissed the issue simply because it was over two years old and offered no solution at all. For furniture at this price, a three-year lifespan is unacceptable. Between the poor durability and the lack of support, I wouldn't recommend Crate & Barrel furniture.

Literally my favorite place to go. The staff there know my face when I walk in. They are always…read morevery helpful and patient with me. I've almost furnished 3000k sq/ft with their help over that past few months. There is a different variety and styles of furniture that would fit any style you're looking for. The prices are also always reasonable.

I have never hard turned so fast ....I was driving around Old Town Alexandria when I spotted a…read moreCrate & Barrel Outlet just sitting in the wild! Even though I had a meeting to make, I willed time to stop and did a quick drop in. This outlet had home furnishings galore: sofas, patio sets, florals, candles, dish ware, appliances, bedding, and even a kids section! Not only were all of the items on sale, I came on a day when almost everything was marked an additional percentage off...as much as 60% off. I didn't really need anything per say, but if I was not limited the trunk space in the back of my car I might have come home with a brand new bedroom set. If you are in need of stylish furnishing at a fraction of a price or even a new dyson or espresso machine, I highly recommend a stop at this shop!

Love this for trying to find a steal. Crate and barrel has such awesome stuff but it's almost…read morealways out of my budget. The outlet lets me get a chance to buy some solid stuff that didn't quite meet the standards. Many of the smaller items like plates, cups, and tablecloths are still here and perfectly fine.

This is such a lovely store. High quality European furnitures. We were traveling so i can only get…read morea couple of these beautiful pillow cases with inserts! i got 20% off and it was a great deal! They have several charming pillow cases and runners The owner/manager was very friendly and welcoming!

We bought a lovely tablecloth that is close to the one we bought in Eze France.....We'll go back to…read morethis store again and again!!!!

A sister store to Penny Post, that is packed with awesome items. Products ranging from bath, to…read morekitchen, to food, candles, pillows, handmade items, local artists, books, journals, notepads and so much more. The store stretches to the back and has so much to offer. The perfect spot to find a gift or just pick up something nice for yourself and/or your home. They have a pretty decent section geared towards men as well. The pricing is pretty affordable. It just depends on what you fancy. The staff were helpful, they have baskets around to collect all your goodies for purchase. They had a small sale/clearance section. They also have a cute pet and kiddo section. This store is always in my go to for all my shopping needs.

Came in just to window shop, but of course, I left with a Jellycat, lotion, and soap! This place is…read morefull of charming, high-quality items that are hard to resist. The lotion and soap smell absolutely divine. The store has a warm, inviting vibe and everything is beautifully curated.

Again my service was outstanding! Today was my second visit this week, interacting with completely…read moredifferent employees and still everyone was helpful, pleasant, and the checkout line moved fast. I'm sold. The Potomac Yards location is my new store!!! I've shared my experiences with my girlfriends and my daughter! The selection of cool items, the size of the store and the prices are all wins. #HappyShopping

12/27/22 On 12/18/22 stop this store to get some ideas…read more This store certainly sells lot of candy or junk food to be politically correct. Getting ideas for the Christmas came easily. One of the first things I saw for my step-sister is a Hello Kitty box set. Not a bad way of mending an old wound between two people. I saw a nice cup/bowel for my sister. My wife found a to do organizer for her as well. A number of different items were picked up here and it completed 80 percent of what we needed in one store. "Cool beans" as a friend of mine ise to say. We shall return.

The hours said that they were open, but when I went over there, the sign said closed up and…read morenobody's answering the door

Went to this well organized thrift shop for first time and impressed by quality of clothes and…read moreshoes and nik nax, and good prices. Up the steep stairs on 2and floor is more clothing including maternity and children's clothes and shoes. It is in an old house converted to a store so small rooms filled with stuff, but well organized by size, color, and type. There is one way path through to support social distancing.

I came in to see things in real life before purchasing, and the sales associate was incredibly…read morehelpful. There was no pressure to buy anything right away, and she asked that I help them and purchase from the store if I decided to go with those pieces. I came back to do just that and was helped by another associate who was also helpful and friendly. Furniture is definitely one category that is so important to see in real life, and I appreciate having a helpful West Elm nearby.

After being completely ignored by the "real housewives" employee by the front entrance, I walked…read moreright out. If you work in a service-related industry, you've got to know a thing or two about soft skills. Walking around trying to look cute isn't enough for me. Learn people skills and stop acting like a zombie. Customer service goes a long way. I came to purchase things. West Elm, since you can't seem to treat your staff a thing or two about the art of customer service, I will NEVER spent a penny in this store or online.

If you are visiting Alexandria this store is a must to visit. From the moment you enter the door…read morethe details are amazingly detailed and gorgeous. So much to see and gorgeous pieces and selection for you to add to your home. The ladies there are so welcoming , warm and helpful . Nichole was a gem, she's so sweet and kind. It a must stop if you are in the area. The items are so unique it will definitely add value to your home. The candles are great gifts.

This is such a beautiful shop! Everything in here is gorgeous, of great quality and the customer…read moreservice is on point. The co-owner, Kim, I believe, was incredibly friendly as well as the other lady working there (unfortunately I didn't quite catch her name even though she did introduce herself when I walked in). Their items are priced well although some of the antiques are a bit high as one would expect. I will definitely be back to pick up a few more treasures.