Paula Peters is very friendly. But the office staff seems very disorganized. The main issue is…read morethey are not responsive to maintenance requests in a timely manner. We have issues that have been open for three months. And they made representations about the home that were not correct. And while a small amount I find it insulting that they expect the tenant to pay a monthly service fees for the privilege if using their web based system to pay the rent. It is a basic business expense that they should be absorbing from what the landlord pays them.

My husband and I have been renting our home in Clinton for about 16 months through Windermere…read moreProperty management on South Whidbey, near Freeland, WA. They have always responded to our every need in a timely and professional manner. The new owners of our home were not aware of some deficiencies when we first moved in, having not lived in the home yet themselves, however Windermere stepped right up with our issues immediately with the owners, and got everything taken care of as quickly as possible, advocating for our needs with the owners as well as making the repairs to benefit both the owners and us as tenants. Their service people and construction workers are all top notch and were very polite and accommodating, making lasting repairs while respecting our work schedules and need for privacy. Honestly, we cannot say enough about their attentiveness and caring, even when disturbed after hours and on holidays--they have fixed every problem as soon as possible, and to our satisfaction. We are very appreciative of their services and their sincere desire to make both tenants and owners satisfied with the rental experience. We most sincerely would give them a 5 star rating , as we could not be happier with their management of our rental home. Janine and Cliff H.

So far so good! We switched after having a horrible time with SJA and they have been responsive…read moretransparent and communicative so far. Appreciate all of the team's help and so far it has been pretty seamless. Management costs are on par with the other property management companies in the area and there is a point of contact for the team, which is nice to have if anything comes up. Happy we switched!

Although we didn't end up renting the home, working with Michael was such a positive experience. He…read morewas incredibly kind, thoughtful, and genuinely went out of his way to help us. He was very kind with setting up an after-hours tour for a house we were super interested in, and always responded quickly and thoroughly to our questions. His professionalism and warmth made us feel truly valued throughout the process. Michael is exceptional at what he does, and anyone would be lucky to work with him!

Very disappointing with how this company conducts business. No urgency in dealing with any issues,…read morehave no problem screwing the tenant, even on documented items and ignores items until they are a problem and then creates an urgency to get them taken care of. Not only will i never use this company again, we are actively telling everyone we know to find a different company on South Whidbey Island for their rental and purchasing needs.

When we first moved here we tried a two other Property Management places first. They were the…read morebigger names around town. The first place it seemed like the owner was the only person working for the company, including doing any and all handyman/repair work. The second place was much different and we thought we liked them a lot. Turns out we didn't, but that's a whole other review. Our experience with this office was quick, efficient and very relieving. My husband called up after looking at a couple of listings he was interested in, spoke with Theresa and told her what we were looking for, and she also offered up a few things we passed over. We're really happy she did, because we are now in a town home that has everything we needed and wanted at a very affordable rate. We initially wanted a single family home, because we really wanted a garage, and she encouraged us to look anyways. SFH were more expensive with less room inside and no neighbors with connecting walls. She understood our needs and found us a town home that had a garage and was at the end of the building, so we only have one neighbor with connecting walls. The neighbor is just one guy, who is almost never home and when he is is super quiet. We've met him a few times in the less than a month that we've been here. He's also really nice. I know you can't always pick your neighbors, but Theresa really understood that we are a quiet couple who like our home to be equally as quite, jets excluded, and said she knew this would be a good fit because we match very well with the neighbors. It means a lot that she would look out more for us and our wants and needs that she did her bottom line. The tenants who stayed here before us kind of messed up the place, and she did an amazing job making sure everything was in clean and working order. Noticing the repair and work orders needed to get this place back in good condition, I know that the cost was just over what she actually made from renting to the young couple over the 6 month lease, but as a responsible property manager she did what she had to do. I can respect that completely. My husband and I are planning to buy a house by the end of our lease, and in the event that we have to move, we have already decided that she is going to be the property manager if we decide to rent versus selling.

This rental management company is the best. Wonderful staff, caring individuals who take care of…read moretheir owners and clients. Always helpful, reasonably priced rentals. I would highly recommend these folks for either rental management or rental property.

I thought working with a property management company would be the right way to go to avoid creepy…read morelandlords as a young female. Boy was I wrong. The staff at Windermere were dishonest to me and my roommate about the state of the home we were to move into. There was mold building up in the laundry room and the wall was falling apart due to a water leak. Issues that WE discovered ourselves. The leak was clearly visible to the human eye; my roommate took photos as soon as she saw the leak and we let Windermere know of the issue. Of course, this was after we had already paid $4,400.00 and signed our lease. These issues were completely ignored by all who did an "inspection" of the place. The mold is a huge concern of ours, as it should be. I had requested a professional mold test on December 17th but that request was never acknowledged and there was no follow-through. The people at Windermere made it seem like the mold was "no big deal". One of their staff members tried to tell us it was "lint stuck to the wall." That was very insulting because all photos show it is, in fact, mold. She also kept defensively talking over us, like our concerns were not valid and she had to "defend, defend, defend". She said something along the lines of, "when we complete our inspections we don't break open walls to look at their pipes.!" as an excuse. Well guess what, I didn't break down any walls either and I saw the water leak OUTSIDE of the walls. My roommate and I were not and have not, been living in the home due to the hazardous conditions. This company was not honest and scammed us out of money along with the landlord they represent. Had we known about these issues prior, we would never had signed the lease or given any money until the issues were addressed. It completely baffles me how all of these issues came about once the landlord and Windermere had our money and a signed lease. We were hopeful when we spoke with Paula at Windermere who said she would advise the landlord to forgive our January rent due to the living conditions. The landlord said "no" and that the conditions were "livable". And that was that. It's shocking because I keep thinking "Doesn't he want a good relationship with his tenants?". However, the landlord had to "drive 1,000 miles and take time off of work" due to him wanting to complete the repairs himself. That information was used by the landlord and Windermere as a tactic for us having to pay rent for a hazardous home. It was his choice to do the repairs when there were plenty of capable contractors right here in the community who would have completed the job within the week. It took a month for this guy to fix issues he ignored for a long time. This has been a terrible experience for me and I have 0 respect for Windermere Property Management and the landlords they represent and choose to defend. Now, if you can excuse me as I write a check for $2,200 for a house where I have not lived in over the past two months. This is due to Windermere's lack of anything regarding the mold test and the lack of urgency regarding the mushy wall in the laundry room. It's truly just the principle of the situation and I feel frustrated, and I am lacking hope for my living circumstances. 2025 is rough and I believe we all need to help each other out, not take advantage. And that is what Windermere did and does. All - Use caution and complete your own inspection before signing a lease agreement or giving any money. This company will lie to you and scam you and think nothing of it.

This is for the renter's side of their business…read more They charge tons of fees - $50 per person for the application, $20-25 for each pet, and when the first application came back with no results on the credit score they asked us to submit a new application, with new fees. They promised to refund the first application fees via email, and did not. All in all just applying cost us (two people + pets) about $300. Windermere did not even want to manage the property I was applying to and dropped the owner of the house as a client AFTER I paid all the fees - I was in touch with the owner and she was bewildered - it sounded like they have never wanted to take the property over and are so unscrupulous that they operated like they would just to get the application in. Read the other reviews. At best they are expensive, at worst they are fraudulent. It's so hard to avoid them because housing is tight here, but you will surely pay more in the end if you choose them out of desperation. They rely on you not going to small claims court or hiring legal to keep being scummy.

Rob and team did a wonderful job managing and marketing my Kirkland condo. With Rob's experience…read moreand diligence, we were able to sell for top dollar, well above expectations. I'd choose Rob and team again in a heartbeat. In January, Rob put together a timeline for renovations and targeted listing for early spring. I had my doubts on whether we could hit such an aggressive timeline, but Rob delivered with authority. There was no way we could have gotten on the market in this timeframe without the extensive network Rob built over the past 25 years, the boundless energy he put into driving the project, and his charisma with the HOA and buyers' agents. Prior to the sale, the condo had been rented for a decade, and it was managed by Rob and team for the first 9 of those years. Rob was consistently on top of things - whenever issues arose, he had solutions ready immediately. I only truly appreciated how easy and smooth Rob made my role when WPM suddenly replaced my property's manager, and the problems started. I won't be making that mistake again - when I have real estate needs, I'll be calling RGRG!

My mom lived at these townhomes in Lynnwood for 10 years, she developed dementia and we wound up…read morehaving to eliminate her lease in a short and quick time frame. We were told we wouldn't get charged for the month of November considering we got her moved out in October. We cleaned the place as best we could knowing the carpets would need to be replaced among other things. Well, we got charged for the month of November then they decided to over charge for simple things that would have needed to be replaced regardless. Not to mention a person had passed away with water running in the unit next to her and caused water damage to her lower restroom which the previous owning group did not bother to replace when asked so we got charged $800 for that as well. Don't rent with this company.

I cannot say enough good things about Karin Kay! She helped me buy my first home in 2009. She…read moremanaged the property as a rental when the Navy moved me away from 2011 to 2016. Then she helped me sell the house for a substantial profit! She is a miracle worker, and she will work diligently on your behalf - every time! Karin is an advocate for her clients, she has integrity, and she will always advise you based on what is best for YOU! I recommend her for anybody looking to buy OR sale! *Note: she doesn't do property management anymore.

From the owner: Wrapping in the fun of home hunting with the dedication it takes to find that home!read more

Incredibly responsive owners 12/10 experiences at their…read moreWhidbey Wonder property Quick to pivot if there were any small challenges Always sends local suggestions! Ocean-front experiences all over the island Home and upper unit fully loaded with the comforts needed to enjoy a real vacation Kayaks and crabbing gear on-site! Double-bonus Fire-pit is the best Views are award-winning We go back a couple times each year!

We stayed at the Bells Beach house for 4 days with our family of 6. What can I say, just…read morespectacular in every way. Water front, with windows galore. We were lucky enough to see seals and several eagles pass by. Kitchen is well equipped and the 2 large main bedrooms with en suite bathrooms. Kayaks available however we did not use them. Nice quiet neighborhood with amazing views of Mt. Baker and the Cascades. Great walking along the sandy beach at low tide just steps from the front yard. This is a fantastic destination and perfect for a family or group of friends! We will be going back soon.

Our agent was David McLellen, who's now a friend! We knew very little of South Whidbey before we…read morelooked, our knowledge of Whidbey Island was limited to Coupville on several day trips, but David was very helpful and PATIENT. He made sure all our questions were answered and offered us more information. There was a small kink in the closing (NOT his fault) and he just calmly stood in front of us on our behalf and ironed out everything for us. We live in California, so having David there as our guardian angel was so wonderful!

We were wanting to move to the island and were in contact with a couple different real estate…read morecompanies. Windermere was by far the worst we dealt with. It took a few different e-mails over a few days to finally hear back. The agent we were trying to get in contact with, and who finally did get in contact with us was Jason Joiner. Dealing with this company and dealing with the company that we finally rented through was a night and day difference. When we were finally contacted by Jason it was not very personable and he made it clear it was more of and inconvenience for him to help us than anything. After our initial phone call with him it was hard to get back in touch with him. When we tried to call him about meeting at a house we were scheduled to meet at the call went back to his office and not to him; which of course went to voice mail and not to an actual person. I guess he doesn't have a cell phone? I wish I could convey just how helpful, friendly and communicative the other company we used was, and just how opposite Windermere was. If you see a property you like on their web site my recommendation would be to see if another website/company also has that listing and go through them. Happy house hunting!!

Our long-term renter had to move back to California, and not only did the Joseph Group find a new…read morerenter fast, they screened the applicants so thoroughly that I feel confident they picked a winner. I feel like they've got my interests at heart. Can't recommend them highly enough.

In my opinion, this group's understanding of current rental regulations for properties in Pacific,…read moreWA was not up to date during my management transition. While they were communicative during the initial sales pitch, I felt I received vague answers once actual management began. I eventually had to perform my own due diligence to ensure mandatory security deposit disclosures and specific King County requirements were handled properly. I would advise other owners to verify that any advice received is cross-referenced with current jurisdictional laws.