Book an appointment. Went to go to it and the place was closed no notice nothing. Waisted drive…read moreinto town.

Ashley has been my hairstylist for awhile now, and every hair cut has been a pleasant enjoyable…read moreexperience. The atmosphere is relaxed, fun, and non-judgmental. I'm pleased to have a competent hairstylist in Ashley who gives me a haircut that's well-thought-out and flattering.

Best hair stylist in Kelowna ... my other stylist is in Mexico... both trained/educated at Vidal…read moreSasson in LA ... they paid attention and know how to give a great haircut! Way to go Jesika!!!

It's difficult finding a stylist that gives you the cut you are expecting, Jesika did just that!…read moreJesika trained at Vidal Sassoon in Los Angeles where the best of the best graduate from! She is prompt, full of energy, and confident in her work! Thanks Jesika, I will see you in 4 weeks :)

Not sure about the hair stylists, I am bald, but the coffee was good. The service was awesome as…read morewell. Come on in while you do your laundry next door. Nice seats out front as well. Plus, we had a beautiful early summer day.

The customer service was very disappointing. I walked in and was not even acknowledged. I stood…read moreat the counter for 5 minutes and the gal at the first station looked up from her client but never even said hello or I'll be right with you. Two other gals were already waiting. I sat down to wait until I could be helped. A gentleman walked into the shop and the gal at the first station immediately walked over and asked "how can we help you?" I stood up and waited my turn but pointed out that i had been waiting and not even acknowledge. I had called earlier and was told no appointment taken just walking. I told I could come back in 2-1/2 hours. Hmmm, NOT HAPPY. Poor service, poor chance of me going back.

Me and my mother dropped in to get her a trim. Nice cut, fast service and her hairdresser was very…read morecharming.

Moved to the area recently and got my haircut today with Alisha. She is a very good hair stylist…read moreand I had a great experience. The salon is very careful with COVID protocols (masks are mandatory, social distancing enforced, lots of cleaning, barriers between chairs, etc.). I was very impressed with my experience here and will definitely go again and recommend this hair studio. They are busy - book well in advance! Thank you Alisha!

Ginger has been doing my parents and my hair for years, she's the absolute best! She is so…read morethoughtful and always makes sure my experience is special. Can't say enough good things about her!

I would not recommend this place to anybody This small town…read moredon't know how to cut I went back to get my hair cut and fixed but they want me to stay with the same girl that likes to destroy your hair she doesn't know what she's doing I will never walk in that place again

Went to this salon for the first time yesterday. Alison gave me a hair cut......the best I have…read morehad in a long time. Friendly, clean and very accommodating salon. I would highly recommend this place.

After shopping around, I have found my salon in Vernon!…read more The owner, Katie, is an absolute PEACH! Her skill, professionalism and passion for her work, inspires her team of stylists at Spruce, making you feel welcome and in trusting hands. Look at this hair! Thank you!

I get all my hair cuts done here and I absolutely love it! They use essential oils and massage your…read morescalp before beginning the wash and cut process, very enjoyable and smells amazing! I really want to try getting highlights here, I trust the staff completely. Definitely would recommend for a high quality haircut and enjoyable experience.

Ji and Choi are both fantastic! Ji is a master at highlights for blondes and adding a perfect wave…read moreafter! I really don't know how she does it, wish I had taken pics, next time for sure! Thank you so much I will be back!

HORRIBLE customer service! My 15 year old got a haircut today. She has very long hair and needed a…read moregood trim. The stylist wasn't friendly at all, didn't talk to her the entire cut and didn't consult with her if the length was good and if she was happy. After paying 75 dollars for the tiniest trim imaginable (trim and tip) we left and my daughter cried to me about how unfriendly and cold her stylist was, how she wanted her hair much shorter but felt uncomfortable asking . When I went back to ask for more length cut off they RUDELY argued with me about how much she get got cut off and said no more appointments left for the day. Absurd customer service!!! Been going there for years putting up with rude stylists..never again!

My HORRIBLE experience with Chatters…read more I went in to Chatters and asked for a Balayage. I walked out with $250.00 dollar bill and having to go to a different salon to get it fixed. I got bleach put on the ends of my hair and was quoted approximately $169.00. They charged me for a dual color technique, which means "A double process color refers to a two-step service. This is generally done by either lightening the hair first, then going in after and applying a color or glaze, OR this is done by applying a color then following up again with a color (permanent, demi, or semi)". All I got done on my hair was bleach on the ends. I asked the stylist to tone it as I didn't want it to be orange, and she said no. I reached out to the salon manager who said I got a dual color technique, and it is what it is. I reached out to head office and they refused to give me a refund, they also can't explain to me why I paid for a dual color technique when I just got my ends bleached. I didn't get a style, cut, tone or even my roots done, just the ends bleached and I paid a lot of money, I also had my hair ruined. I went to a different salon to get it fixed and the stylists there were in complete shock that I was even allowed to leave the salon with my hair looking the way it did. They were also floored with how much I was charged for such a bottched hair job. I have given Chatter's numerous opportunities to make this right and have now been getting ignored by them, so I am going to continue to leave reviews everywhere I can to save the next person money and disappointment. Please do not support this company, they do not have the experience and customer service that other salons have. It was so embarrassing having orange hair and telling people that it was done at an actual salon. I understand it was the stylist who messed up my hair, but Chatters is not taking responsibility and not making it right that I was over charged for a service I didn't get, and my hair was badly done. Attached is the picture of my hair when I left Chatters and the other is when it was toned and what I was asking for in the first place.