I relocated to the Okanagan about 2.5 years ago and started going to Osyoos Nails. At first, I had…read moregood experiences and really enjoyed going
Over time, though, things became inconsistent. I like to book with different technicians and always scheduled appointments in advance, but I was often treated more like an impediment than a valued, repeat customer
When booking with Stella, she would often step in for only the first or last part of my service, passing me off or passing me up while juggling other - I'm assuming - preferred clients. I was not getting the appointment I had actually booked and was having to repeat my wants and needs to multiple people throughout the service, which was not a great experience
With Julie, the appointment was often stressful. There was pushback on things like nail length, and I was rushed choosing colors. When I booked time for nail art, it was often declined as "too difficult," and eventually I just stopped asking for nail art altogether.
Additionally, I would come in with a color reference and ask her which colour was closest, and in a hurried haphazard way, I would be shown something that wasn't even close. I would then end up taking the time to find a better match myself. This would shorten the appt time and rush the service even more which raised anxiety and made the experience very unpleasant and uncomfortable. I also eventually stopped pre-picking colors and just chose from the wall instead.
Another thing that became increasingly uncomfortable for me was the communication in the salon. Staff would often speak to each other in their language while working on clients. I completely respect this, but as a client, it can feel awkward and isolating when conversations are happening around you, not with you, and that you can't understand. It was also sometimes quite difficult trying to communicate specifics about your needs.
The overall vibe started to seem like there were "preferred" clients, and I was made aware I wasn't one of them. As someone a bit more introverted, being treated inconsequential made the experience quite stressful, to the point where I found myself feeling anxious before appointments and leaving feeling worse despite making an hour or so appointment for "pampering".
I did quietly and respectfully share this feedback during my last visit with both Stella and Julie. It was received politely in the moment However, afterward I noticed I could no longer book online, which is honestly very hurtful. I also noticed I couldn't leave a review for the salon or either Julie or Stella, which would explain the higher but controlled reviews in Fresha.
If you're someone who is okay being more fluid with the overall experience, including communication, your needs and preferences, obvious preferential treatment, and timing, you may still enjoy it here. But for me, consistency, clear communication, integrity and being treated respectfully as a client really matter, and that's why I won't be returning.
