****Not a chance**** would I recommend getting a massage here. Was told they had a registered…read moremassage therapist and that is why it was so pricy, and that it would be covered under my benefits. Well I guess the therapist was not registered in British Columbia and it was not covered! When bringing this to a manager they did really nothing for me even though the false advertising I had received. To be tell people this they should be shut down! If your going to run a business know the rules and regulations.

Don't waste your money here. I was here recently for a pedicure. I've had many pedicures in many…read morecities and for the price ($70) I would have expected a full-service pedicure including lower leg and foot massage and perhaps paraffin. Instead all I got was a basic service: nail shaping, callous removal, scrub, lotion, and polish (scrub and lotion on my feet only, not legs). They were friendly enough, just way overpriced for what was offered.

While visiting for the weekend I needed a manicure and booked online easily. I was greeted with…read morefriendly service and received a quality gel manicure. The space was clean and inviting. If I was back in Osoyoos I would for sure be a repeat customer.

I relocated to the Okanagan about 2.5 years ago and started going to Osyoos Nails. At first, I had…read moregood experiences and really enjoyed going Over time, though, things became inconsistent. I like to book with different technicians and always scheduled appointments in advance, but I was often treated more like an impediment than a valued, repeat customer When booking with Stella, she would often step in for only the first or last part of my service, passing me off or passing me up while juggling other - I'm assuming - preferred clients. I was not getting the appointment I had actually booked and was having to repeat my wants and needs to multiple people throughout the service, which was not a great experience With Julie, the appointment was often stressful. There was pushback on things like nail length, and I was rushed choosing colors. When I booked time for nail art, it was often declined as "too difficult," and eventually I just stopped asking for nail art altogether. Additionally, I would come in with a color reference and ask her which colour was closest, and in a hurried haphazard way, I would be shown something that wasn't even close. I would then end up taking the time to find a better match myself. This would shorten the appt time and rush the service even more which raised anxiety ‍ and made the experience very unpleasant and uncomfortable. I also eventually stopped pre-picking colors and just chose from the wall instead. Another thing that became increasingly uncomfortable for me was the communication in the salon. Staff would often speak to each other in their language while working on clients. I completely respect this, but as a client, it can feel awkward and isolating when conversations are happening around you, not with you, and that you can't understand. It was also sometimes quite difficult trying to communicate specifics about your needs. The overall vibe started to seem like there were "preferred" clients, and I was made aware I wasn't one of them. As someone a bit more introverted, being treated inconsequential made the experience quite stressful, to the point where I found myself feeling anxious before appointments and leaving feeling worse despite making an hour or so appointment for "pampering". I did quietly and respectfully share this feedback during my last visit with both Stella and Julie. It was received politely in the moment However, afterward I noticed I could no longer book online, which is honestly very hurtful. I also noticed I couldn't leave a review for the salon or either Julie or Stella, which would explain the higher but controlled reviews in Fresha. If you're someone who is okay being more fluid with the overall experience, including communication, your needs and preferences, obvious preferential treatment, and timing, you may still enjoy it here. But for me, consistency, clear communication, integrity and being treated respectfully as a client really matter, and that's why I won't be returning.

My son and his girlfriend gifted me with a spa day for my 50th birthday. Being a spa virgin, I did…read morenot know what to expect. The minute I walked in I felt serene with the soothing music and quiet tone of the front entrance. I was escorted to a waiting area and given a hot towel. Not long after I was approached by Jade who took me into a lovely quiet room to start my treatments. I got my eyebrows waxed, a 30 min massage, a manicure and a pedicure all done by Jade. The experience was so amazing. I walked out feeling so relaxed. Jade was so lovely. She made me feel like I was in very good hands the whole time. Needless to say I brought my husband the pamphlet with a request to have this treatment again. It was not cheap but I was very grateful that I was able to have such a wonderful day. I would probably go back for one or two treatments as apposed to a number of treatments due to the cost. However, as a gift I highly recommend this!!!!

My favourite place to relax and unwind in Penticton. Literally melt all of your cares away. Very…read morefriendly receptionists and they are so accommodating.

Amazing! I have a 1.5 hour Swedish massage by massage therapist Larry. I was not disappointed!…read moreLarry has great technique and is able to pinpoint and work on problem areas without being told. The spa room was very clean, stocked, and had a private bathroom with shower attached to the room. There was no scents in the room, and the music was soft and appropriate for a relaxing massage. I really have zero complaints and will most definitely return.

Massage by Cody fabulous at the Renew Spa, I sit in sauna and then get very good deep tissue muscle…read morefor my ongoing self care. Deep tissue work addresses lots of holding and tension.

I would not recommend this place to anybody This small town…read moredon't know how to cut I went back to get my hair cut and fixed but they want me to stay with the same girl that likes to destroy your hair she doesn't know what she's doing I will never walk in that place again

Went to this salon for the first time yesterday. Alison gave me a hair cut......the best I have…read morehad in a long time. Friendly, clean and very accommodating salon. I would highly recommend this place.

I haven't had spa services there, but have bought cosmetics and find the staff to be incredibly…read morefriendly and helpful. I will be making an appointment for some services this week and will update this review later, but I am positive based on my excellent interactions so far, that I will not be disappointed. Updated: Okay have had now had pedicure, facial and various sugaring treatments. Love this place. Probably won't go anywhere else. Made to feel welcome and the services were first rate.

Amazing, I wish I could give it more stars! Best spa I have ever been to! They do a magnificent…read morejob. The girls who work there are wonderful. They take their time and make sure everything is perfect. Wine and cheese? Yes!!! I will definitely being going back! Highly recommend!