Best hotel I've stayed at in Blue Ash. Was better than the last time I was here when I stayed at…read morethe Embassy. Room was comfortable and clean, the bathroom could've been cleaner though- there was hair on the floor and all over the shower upon my arrival. Love a king bed room and didn't even have to ask for it lol. All the staff was very friendly. Was in the conference room for two days and the banquet staff was awesome. Ken was excellent! There was a young girl that was great too. Lots of seating in the lobby and plenty of parking. bar was overpriced, even for a hotel bar. A bud lite was $8 plus $1 tip, highway robbery. Bar was definitely better at the Embassy but that's it. Other than the bar prices my only complaints were that the doors were locked if you used the stairs. Like I walked down the stairs from the floor my room was on but couldn't get out into the hall? I ended up walking down to the first floor and using the exit door and walking outside. Also, no complimentary bottled water in the room. Maybe the HGIs don't do this, but most hotels of similar calibers do. Would be a nice touch. Overall enjoyed my stay and would definitely rebook for when i'm in Blue Ash/Greater Cincy again.

This is a 1.5 star review. This Hilton Garden Inn has been a chronic underachiever for several…read moreyears. On a Thursday night at 9PM there were only nine, count'm 9, cars in the parking lot. Restaurant is closed ... and has been mostly closed for two years. Bar is only open Monday, Friday & Saturday. Breakfast? Hampton Inn does a much better job. Essentially pre-cooked egg-like things, sausage links and potatoes, all from the freezer aisle of the grocery. Oranges; no bananas. No bagels. No English muffins. Just white bread and wheat bread. The cereal choices are all sugar-laden kids cereals. Not a single adult cereal offering. No decaf. Clean. WiFi was inop upon 6PM arrival. It started working sometime overnight.

I stayed at this hotel for one night on a recent work trip. I didn't check in until about 8pm, but…read moreit wasn't an issue at all. The front desk was staffed and the employees were very friendly and prompt. I was given a room on the fourth floor and a bag with two waters and some snacks. The hotel doesn't look like much from the outside, but the inside is stunning. The downstairs is massive, tons of seating, has a bar, a pool, and a gym. I took a walk around a few times during my stay and was impressed. They have a hot breakfast bar in the morning that includes an omelette and pancake station, eggs, bacon, sausage, oatmeal, cereal, fruit, coffee and juices. The breakfast bar was staffed with a friendly woman collecting plates and cups and dishes and providing any assistance needed. The gym was on the larger side for a hotel and I thought all of the equipment was in great shape. The pool was beautiful, but I didn't have a swimsuit to give it a try. The only thing that bothered me was my room had a slight odor of cigarette even though it was a non smoking room. Other than that, my stay was wonderful and I would recommend this hotel to anyone looking to stay in Blue Ash.

Absolutely no hot water. We were told that the water has to come from the other side of the…read morebuilding, but we waited 30 mins two mornings and still no hot water. We ask other guest and they had the same problem. Maybe the hotel should invest in hot water system for both sides of their hotel. It's not acceptable. We spoke to one guest that said this was her 3rd room. Still no hot water.

I was disappointed with my stay at Home2 Suites by Hilton Cincinnati Blue Ash. I had confirmed…read moreadjoining rooms (207 and 209) for my family, but upon arrival was given rooms 209 and 202 instead. I was told there was a "mechanical issue," but no satisfactory solution was offered. For a family trip, having adjoining rooms was important, and the hotel's handling of the situation was frustrating. The front desk experience and lack of resolution left a lot to be desired. Unfortunately, this stay did not meet the standard I expected from Hilton.

I stayed here recently when I needed a last minute hotel room because of a family member in a…read morehospital nearby. I didn't check in until midnight and was out of the room by 7 a.m. The room was clean, the bathroom spotless and the check in & out quick. There is large variety of breakfast items in the lobby. Coffee, juice, waffles, yogurt, bagels, etc. Overall - it was a decent stay.

This has to be one of the best Spring Hill suites for sure. Wonderful customer service-they obliged…read moreto late check out as well. Breakfast had many options. For me it's the cleanliness weights everything else. This property is beyond clean. You see ppl cleaning literally all day. Lovely lobby. 5 stars all the way. I hope the can maintain their standards.

Hotel offers free breakfast and a fitness center. They also have an indoor pool…read more Rooms have a fridge and microwave along with TVs that have streaming services like Netflix, etc. Great location to getting around the city. Check-in was fast. The front desk clerk was polite and friendly!

This has to absolutely been one of the best Marriott properties that I have stayed at ever. The…read moreworkers are extremely welcoming and friendly. The feeling of hospitality is front and center. I attended a business conference, and from the cleanliness of my room, to the quality of the food and menu selection, I was throughly impressed. The selection of toiletries were eco-friendly, and healthy for the body. That really resonated with me. The room was pristine, and felt comfortable upon entering. If I am ever in the greater Cinci area again, I will always consider staying at this location. I was also happy to earn some Bonvoy points. To management, and staff, continue keeping up the great work!

I recently stayed at the SpringHill Suites in Mason, Ohio, and I must express my profound…read moredisappointment with the maintenance of the facility. During my stay, the heating system in my room was not functioning properly, with the thermostat displaying an error code. Despite reporting this issue in person to the front desk, their response was notably indifferent, as if such problems were a common occurrence. Considering the outside temperature was 19 degrees, it felt like taking a shower in a refrigerator. This situation was extremely uncomfortable and unacceptable. It is hard to believe that housekeeping was unaware of this issue. I am so thoroughly dismayed at this point.

Rooms were well appointed and comfortable. TV was not mounted to the wall, unsafe for those…read moretraveling with children. Decent water pressure in shower. There's a parrot in the lobby that's been there over 30 years! Breakfast offered a lot of options. $20 seemed high, so only purchased one day. Orange juice was either bad or spiked with champagne as it was fizzy Nice staff and improvements are being made to property. Convenient location.

Very disappointing!!! We just checked into our room only to find that most of the typical furniture…read moreand necessities were missing. No drawers for your clothing, no shelf in the closet, no coffee table in front of the sofa. There is a small side chair without arms and is not designed for comfort. The vanity has an unfinished piece of wood holding up the sink. I had to call and request a trash can (which was also missing) along with extra hangers to compensate for the drawers being removed. I've stayed here before a few years back and the experience was great. Had I known the hotel had been turned into a minimalist college dorm room, I would have booked some where else. Unfortunately, we will have to get through the next 3 nights since it's a holiday weekend and other options are booked. This but experience has me at the point of no return. In the future management should share that the property is being renovated and eliminating furniture that typical hotel suites provide. All in all this Double Tree Suite experience rates very low.

Rooms were dirty, area was loud, for sure NOT worth the price I paid…read more My shower head didn't work either.

DO NOT STAY HERE. ZERO security. DISGUSTING ROOMS. Our room key didn't work, and I told them I…read moreneeded a new one. They just asked the room number, didn't ask for ID, or verify the name on the room and just handed me a key. This happened with three different staffers I hadn't seen before. Grimy, disgusting, a real SHAME on HYATT as a name. We were shocked by the state of the dirty lobby, dirtier rooms, and the disrepair everywhere. If you like air conditioners that don't work, and cleaners that don't clean worth any sense of a just an average clean, then you'll love it here. Don't forget, there's no water at breakfast, because their ice machine doesn't work, and there's no soap in the men's bathroom no matter how times you let them know. UNBELIEVABLE.

We had a terrific two night stay and really enjoyed the accomodations. I especially appreciated the…read moremodern shower with 3 sprayers, overhead and two wall units. The room was spacious, clean and had a great aroma. Breakfast was what we come to expect from Hampton. Good Coffee too! Overall a pleasnt stay near shopping, the Cincinnati Zoo & Botanical garden.

We read the reviews for this place after we secured it and were so worried. The reviews were…read morehorrible. It acted like it was old and dingy and that you had to take your car somewhere else in order to park free at night. These reviews are totally in accurate for what this place is like now. It's great, the people are great! This place is way nicer than the reviews let off.

This is a decent, clean, affordable place to stay. It is located next to a logistics facility, so…read morethe parking lot is a bit small and this probably isn't the place for you if you're planning to sleep late. There are a couple good places to eat nearby. Can't tell you how the housekeeping was since I stayed only two nights and skipped it. The rest of the place seems like it's been refreshed in the last few years. Front desk service was fine. If you're going to Kings Island, this place isn't far and you can save 50 bucks a night versus staying in Mason.

Take a look at my shower. Room 202…read more Maybe they should think their handyman skills. Not much else to say but there is NOTHING to do in this area.

Let me get started..... At first it was booked online then I walked in and thought ooo this be…read morefancy...... I was wrong. So I get to the the room (there was 2 for the whole fam). I start off by seeing a rip in the current--I ain't no investigator but it looks domestic--next one bed at cigarette burns at first glance. Futher more the other bed had what looks like to be pubic hair and yellow stains. But I wouldn't say this is the worst. No. The worst would be the red--what appeared to be blood--stain, hanging smoke detector, and the broken light. Looking closer--because you know don't judge right away--there was makeup on the head more so this all brought me to the fact this must be a prostitute hotel. Let me tell y'all, I know money be tight but it's never this tight. If you want to keep your life and your dignity sleep at Waffle House.

The hotel is in a state of owner cost reductions that can be seen quite easily. While staff were…read morefriendly and my room was clean-"ish", those were the highlights...even though they shouldn't have been. The worst part was the bait and switch breakfast, which I'll get to. The ice makers on all floors were broken, there is a dangerous strewn mountain of aluminum siding in the parking lot, and the place is completely overgrown with chest high weeds. The bathroom ceiling had cracks and drywall chunks coming off. The tub had a residue on it like there had been something big stuck to it, all the way around...and then was removed just leaving this extensive dirty looking miscolored ring. You can see the rusted out Crown Plaza service van, surrounded by overgrown weeds, from a long ago time when this facility used to have to maintain standards for a corporate license. The clearest owner penny pinching service reduction was the "Breakfast", which can not over emphasize...was just not. On every travel site looked at for this location (including their own) it listed and showed full breakfast buffet. It's why booked it, at it's price point. They show pictures of what is now a permanently closed restaurant around their pool area (which photographed as well), with a beautiful buffet area. It would have been great if it weren't a mirage. What there is now, is a depressing converted former bar area across from the check in desk. Over a 40 foot sparsely utilized area you will find a waffle maker (the highlight of this sadness), a lukewarm (at 8am) coffee station, a fridge (probably one the removed from the rooms) mostly empty with 1 type of yogurt, a bowl of apples, and 2 bowls of either instant oatmeal packets or trial size cereals boxes. THAT'S IT. No continental breakfast (not one danish, bagel, bread, muffin, ect), no buffet that they pretend to have. Just a display that looks about as well put together and as rushed as a child's lemonade stand, and a parade of depressed and visibly upset guests coming down to find this pitiful excuse of a breakfast amenity attempt. It feels like they lost a food service license...but everything else slowly decaying around this facility just tells you...no, the owner is a greedy buck squeezer whose last thought is maintaining any customer amenities. A bottom liner, letting this facility slowly fade away as they lose corporate affiliations. Literally the last impression left with you as you get ready to checkout is this spite breakfast. You instantly feel swindled. You will have to add the cost of a breakfast elsewhere to the bottom line in your travel planning So if you are dieting, diabetic, or someone who likes to actually eat "FOOD" at breakfast time, that is not what you will receive here. Be prepared to find a restaurant somewhere else, or just book a hotel that isn't trying to book guests on penny pinching lies.