Updated; I received a call the next day from General Manager Bob Dodge. He showed genuine concern…read morefor my posted review. Typically, a retailer doesn't want negative publicity in the social media world of today. He generously and/or appropriately gave me a refund of a portion of the price I paid to a figure I felt was fair. I accept that my experience was the result of a sales person who is either in the wrong job or was having a bad day. When I have a need to return to this store, I will choose to be helped by a more considerate sales person. Original post. I've never purchased furniture at Samuel's myself but have accompanied friends who have and have, myself, been impressed with the selection of quality items and the staff who helped in my friends purchases. On October 15, I entered the store in search of an end table for a particular spot in my house. I was greeted by Mr. Van Den Berg. I explained what I was looking for and we moved around the store but found nothing that seemed right. He suggested I look around and he proceeded to sit at his desk. As I walked by, I saw an interesting piece that was near where he was sitting and was obscured by a fake plant that sat on top. It was marked "Hue Round Stool" # 12532 or 928419. It was made from laminated wood that made up a conga drum-like "stool". The glue had obviously failed from severely shrinking wood and there were cracked seams around the entire item. The SALE tag showed it to be marked down to $119 from a regular price of "$259". It was in very bad shape for the quality of what the store sells, but it was perfect for what I was looking for. I asked if it could be marked down more and I received a cold and emphatic "NO". I was tired of searching for the right item and agreed on the "as-is" price. While Mr. Van Den Berg was writing up the sale, I noticed on the attached tags that the original price tag indicated that the regular price was $199, not the $259 which was the MSRP. The sales tag was blatantly misleading. I pointed it out to Mr. Van Den Berg and noted that this "table", which was really a stool and would have sold at a garage sale for $20, wasn't even half off. All he had to say was that he would point this out to management. I proceeded to pay for the "table" since it was what I was looking for even though it was, in my opinion, over-priced. I asked if it could be carried to my car and he said he couldn't do it and nobody else was around. I carried it myself. I have to say, I am happy with the "rustic" table, but not happy with the experience. Most people would have seen this item as something to use in a garage or IN the fireplace. So much for my taste in furniture. I feel that I took it off their hands and would have praised Samuel's for selling it at a reasonable price.

We are no strangers to Stressless (Ekornes) furniture. We have purchased a number of pieces over…read morethe years primarily from well-known Scandinavian furniture stores in the Puget Sound area. On January 3, 2026 we purchased a Stressless recliner from Michelle at Samuel's paying a 50% deposit with estimated delivery of 3 to 4 months. We have been patiently waiting, but at 5 months we asked for a status report. We did not get a response. Last week when we called we were promised updated information "soon". We never got a call back. Today, 7 1/2 months after the sale I visited the store. The person who helped me made a telephone inquiry, and was told that the factory had not responded to their call so could not provide me with any information. When I suggested that the store should have kept track of the order and certainly should have kept me informed (especially after passing the estimated delivery date by so much!) the person told me that the salesperson was on leave and therefore I did not get updates because customer contact is the salesperson's job. I cannot trust a store with a large deposit when the store does not take responsibility for ensuring that the sales contract is fulfilled in a timely manner, and that shows a disregard for its customers. The sort of behavior I experienced made me suspicious that a bankruptcy could be imminent. I asked for, and was immediately given a refund. I know what I want, and there are 3 places relatively close that can take my order. I will have to wait, but I will be working with a trustworthy store that I know will give me timely, and straight-up answers. Too bad...Samuels is very close, and they have a nice showroom of Ekornes. If Michele comes back, I might consider it again, but I would need assurances from the store that they may not be able to keep.

We recently bought a new sofa at Wilson's with delivery in time for Mother's day. The delivery crew…read morearrived on time and had us set up quickly. After their departure, we noticed a significant factory defect, and I phoned the store and texted photos to confirm the issue. The company response was 100% timely and effective, traveling to confirm the issue and replace the problem component. Every person in this dialog was cordial, responsive, and efficient. This company ranks among the highest integrity operations we've ever had commerce with. We are extremely happy with the product and the service, and highly recommend shoppers consider Wilson's for your furniture purchases.

I went into the store to make a few purchases. Two cells people were busy and when I ask the lady…read morebehind the counter who was on the computer for help she was busy. I walked around a bit that went back to her and ask her if there was anyone that could help me. She was very unpleasant and seemed a bit irritated. She said it would be a minute so I continued looking around. Another couple came into the store and when I looked over I noticed her talking to them and helping them instead of telling them to wait a minute she was going to help somebody else. I waited a few more minutes. That is very unprofessional when one customer is waiting and they help newer customers. I just walked out and decided to do my shopping in Bellingham where I live.

Drove up from Seattle to come visit this shop, was met with snobby, cold workers. So disappointing…read moreto not even be greeted or offered help. Will not be purchasing this brand in the future.

The shop worker barely noticed as I pursued the shop. Most shop workers are excited to talk about…read moretheir products and projects and such but the woman working was too busy knitting. I was so looking forward to visiting the shop but it was a big disappointment.

Absolutely the best customer service ever! Super responsive and friendly. Outstanding value and…read moreunlimited selection with countless customizations available. My sister and I found the perfect mat as a gift for our parents, and it was customized with their own pet's names!

It is incredibly high quality. The thickness and having the text I wanted written properly were…read morevery important to me. The product turned out to be even better than I expected. It really changed the whole vibe of the front of my house.

I've been selling Hertco cabinets for 4 decades now and the product is pure quality, especially…read moretheir finishes. Their lead time is usually much sooner than their competitors which is a huge plus for their customers designers and contractors. Many door styles to choose from and will customize to your liking. I recommend them for your currant or next remodel. Lynn A.

I ordered cabinets for my kitchen in May 2021 and was told the turn around time would be 3-4 weeks…read more I had to call everyday and find out where my cabinets were I was told; production started 6/18/21 when the order should have been ready 6/9/21 they finished the order 6/29/21 and would ship 6/30. Once my cabinets arrived they were broken and damaged, lopsided and missing pieces. Called Hertco back and spoke w/Jerry again on 7/6/21 @ 360.380.1100 x3779 he said that he would get those repleced and re shipped out to me, he said that the new cabinets were made and were waiting to be shipped. Called Jerry back 7/13/21 and was told the remaining missing pieces would ship 7/16/21. 7/21/21 the drawers that we got were poorly made, and had air bubbles, along with no liner on the outside of the cabinet. My final order of completion was not done until 8/27/21. I had to push back my countertops being installed due to the poor customer services and to detail this company put into making me feel valued as a customer. Would i recommend the product yes, would i recommend the company NO. Unless you have 4 months to spare with out a kitchen, water or a stove in your kitchen. I had to retain our contrator for an additional 2 months due to their error and lack of paying attention to detail. Talk about taking a loss. Called Hertco this afternoon and spoke w/Doug and he said it is what it is and there is nothing that he can or will do. Way to treat the customer.