Excellent service and great, knowledgeable people. Highly recommend a visit when in Trinidad!read more

Super friendly, knowledgeable and great ride recommendations. They were also able to swap out…read moretubeless tires same day after a gnarly side-wall puncture so I didn't have to miss the next day's ride. They even cleaned the bike! These guys are awesome.

Very friendly, helpful, and knowledgeable staff. Great ski/snowboard rental prices…read more In a convenient location as it is located near the local grocery store. Great hours. Great selection of apparel and other equipment you may need when up on the mountain. Mountain Sports is the place to go when in Angel Fire.

Rude!! I made breakfast while my husband shopped their very limited, cheap, inventory with their…read moreunprepared and unknowable staff. Post purchase of several items, the (presumably) owner pulled in and informed us that this is now a campground and we needed to move along. We had been in the, empty, parking lot for 20 minutes. In 5 years of nearly full-time van life, we have never experienced such rudeness. Glad you showed your true colors. A business to AVOID!!! Wow!! A reply. And not an apology. For example, "I'm sorry I reacted so swiftly. I should have popped in to my place of business first and learned from my staff that you two (only) folks in the parking lot are actually customers." Instead, "Heading off problems, as we had set up camp." Set up camp? Ya, we put our dog out with food and water on a rope. We saw your numerous "no dogs in store" signs. And setting up camp from 9:15-9-39 AM? Come on. Just not a good, customer first business man. Many times in various states around the country, bike/ski shops have even asked us if we would like to, "fill up our water? Or please, take your time. Need any tools? Want some MTB trail recommendations?" Not expected, but good business and really nice. Especially on a Monday morning when we are the only customers you had. You, as a business owner, represent your tourist dependent community. Your choice as to how you do so. My choice to frequent or not, recommend or not.

My boyfriend wanted to get me a gravel bike for my birthday, and being a girl, obviously one of the…read moremost important factors was how it looked. We went to every bike shop in Albuquerque, and when we originally came in to Fat Tire I saw a bike that was slightly out of the budget. We talked a little with the girl that was working (didn't get her name, but she had a mountain range tattooed on her forearm). She was super nice and chit chatted with us a little (while multitasking) but we left to see if we could find something similar online. After searching and searching, we went back to Trek because they had a bike in a color I hadn't seen and wanted to look at. Our experience there was awful and the color was not what it looked like online so we went back to Fat Tire to look at my bike again. Not only did they work with us, they were super nice and accommodating. It was busy that day, they were all running around trying to help everyone and they really sold us with their customer service, so much that my boyfriend bought himself a bike as well. They made suggestions for additional items without pushing reasons why we needed them. I hate a pushy salesman, but I also really hate being ignored. Fat Tire's team is that perfect in between - great all around, helpful and knowledgeable, but also let you look around while you make a decision. Definitely recommend them over the other guys!

I too k my road bike in to be serviced. I was given a date that it would be done. It was not done…read moreand the parts had not been ordered. 5 days later, I get the bike back and only half of the service was done. including not tightening all the screws. I almost went flying over my handlebars. I would expect everything to at least be tightened for 200 dollars. I will not go back again. sincerely, long time cyclist

Alert to the client as you enter the door. Detail oriented, they work as a team, listening and…read moreoffering eachothers thoughts regardless of who is the tech working with you.

Absolute legends. Got myself into a bind with a busted hub and these guys saved my tail. If you…read morewant good service from a shop that goes above and beyond to help you out, this is your place. Super friendly and just want to get you back out on the trails‍

Upon relocating to Santa Fe for development of a project, I was in the market for a Bicycle which I…read morecan not only commute to my office. but also ride to the grocery store, social events/occasions, etc. Below is a photo of my purchase. Previously residing in the DMV (DC Metro area) I drove to Gig's in the DMV for over 20 years which averaged over 70 miles each way! When one purchases something which possesses the complexities & nuances of a Bicycle, it's as much about where one buys as what one buys. Service after the Sale's what separates those who succeed long-term in their business model, with those just selling. Broken Spoke w/recommended by a new friend I made in Santa Fe and shall do the same with others. Always Pay if Forward... and Be your Brothers Keeper! peace & light ~ Simone V.

I always enjoy going there for the professional service and technicians. They really took great…read morecare of my bikes. They even assembled my Retrospec bike that was bought online. Very reasonable repair prices

These guys are great. Super helpful. Super friendly. I recently brought in two different bikes, an…read moreelectric one and a 7 speed city bike. Neither one had I purchased from them, but they are my neighborhood bike shop so it was just easier to go to them. The electric bike was making a weird squeak. They spent about 30 minutes trying to figure it out. And they did. Then, the next day, I brought in my 7 speed to have them install the derailer that I had tried miserably to install myself. I wanted to fix up the bike to loan to an intern that's working for my company this summer. I took the bike in on a Saturday, when they don't usually take walk ups. But they were so cool and not only fixed the derailer, but also switched out my chain and did a few other things to make the bike sound to ride. And they didn't charge me a ton of $$$ for the work. I am all about supporting good local shops and this is definitely a great one to support.

This full-service sports shop is fantastic! A great selection of bikes, biking gear and clothes -…read moreat very good prices. The folks here are helpful and can get you the right equipment quickly. Last week I went in to buy a Camelbak water bottle. Not only did they have a great selection of sizes and styles, their prices were half of the price at REI!

I went to a local shop and while they were incredibly friendly, they did not have what I needed so…read moreI came here to grab some shoes while on vacation. I waited and waited and was never assisted in the shoe area as I needed assistance. I picked a pair of shoes without assistance (there were two associated helping people but they kept skipping me and helping others who showed up after me). I went to the register and the girl at the register was short, and rude. If I didn't absolutely need something for my feet I would have not bought the shoes I found here and would have waited but unfortunately I was stuck shopping here. Worst REI experience ever.

They have everything outdoors that you can imagine for biking, camping and backpacking. The…read moreselection is huge! The REI branded items are pretty durable. Other brands can run a bit on the pricier side. Customer service is good and the store is well-organized.

Amazing staff! Very knowledgeable and thorough…read more Incredibly kind. Efficient and thorough service. Great selection of items needed for a great ride. I am so glad I found this bike shop! So happy to be on the road again. Thank you so much, Tennyson and Rae!

ABSOLUTELY TOP-QUALITY MAINTENANCE…read more Early this year (2004) I bought a low-priced Trek Verve bicycle at a different (top-rated) bike shop in Santa Fe. They warned me that the tires were not the best, but I had three flats in just the few months I owned the bike. (I rode on somewhat older and bumpy pavement, never off road.) They ascribed the problem to a bad season for goat heads and sold me new tubes, with goop, for both tires. After one of the repaired tubes had my fourth flat, I asked friends for recommendations, and they referred me to Rob & Charlie's. Their expert Ray was a rank above, with a new diagnosis: The particular tires on my bike, he said, would let the tubes slip slightly on the rims, straining the valve stem and making micro holes in the tube near the stem, if not maintained above 60 PSI. While he was telling me this, he switched the tube with his bare hands in 5 minutes, and I was on my way. I got the bike home, eager to take a ride the next day, and checked with my hand pump that both tires were filled to 70 PSI. Yet when I went to ride the bike the next day, the front tire (the one Ray had fixed) had gone flat and leaked when I tried to pump it. So I called Ray, told him what had happened, and he told me to bring in the front wheel and tire (NOT the whole bike). He examined the new tube he had installed and found it defective. After examining another new tube of the same low-cost brand, and finding micro-leaks also near its stem, Ray upgraded me to a better-quality tube. Again, it took him less than five minutes. At my request, he also extracted the valve-grabbing part of my old Bontrager hand pump, cleaned it and fixed it before my eyes, again in less than five minutes. He charged me nothing for this second visit, the second, better new tube (with goop) or the pump fix, but apologized for my trouble. Ray is simply the best, most expert and quickest bike repair person I've ever encountered. In the future, I will take all my bike repairs to Ray, although I have great hopes that my "Bicycle from Hell," now with suitably pumped-up tires, will mend its ways.

This electric bike shop is adjacent to an rv lot with the same owner. The selection of bikes is…read morepretty varied for such a small setup. The owner was friendly, helpful and knowledgeable. Pedago are a well built yet pricey brand, but very nice. We tried out about 5 styles with my friend debating between two. The owner did not pressure for the sale and we came back another day to give us a moment to decide.

From the owner: "CLOSED"Pedego Santa Fe is a locally-owned store where you'll be treated like family. We are the…read moreregion's foremost electric bike experts offering sales, rentals, accessories, and service. Pedego® stands for premium quality and local service. There is no substitute for a brick and mortar store in your community. Here's what we do for you: (1) Help you find the perfect electric bike for your needs, (2) Deliver your Pedego(s) ready to ride with no hassles, (3) Stand behind the product with parts & service in the future, and (4) Go above and beyond to make sure you're delighted. Stop by and try a Pedego for free. Once you ride a Pedego, everything else is just an e-bike. Hello, fun...