We rented a unit in Georgetown House at sea colony this past week. We rented through Tansey Warner for the first time. We found this to be a huge mistake. We had several complaints about our unit, one in particular that the unit was extremely dirty when we arrived! I tried to reach out numerous times while we were on vacation as well as when we left to discuss these issues. Someone got back to me saying "I thought this was for informational purposes". We wanted our unit cleaned. I usually don't leave bad reviews because companies deserve a chance to explain. But they still haven't called me. More so, just for the fact we hoped other families didn't have to be subject to such filthy conditions. Aside from that fact, the stairs seem like a liability waiting to happen as they were loose and the railings upstairs in the loft were as well. They sent a company out after many attempts to contact them to check who stated "that's just the way they are." The whole loft area was useless for our stay.
I've had no luck with having anyone from Tansey Warner reach out to me regarding the issues we had. The unit obviously was not cleaned upon arrival, which alone is disturbing, but with covid, it's just plain scary. We understand things are short staffed right now with covid, but if you don't have the staff, you shouldn't rent the unit. On top of a cleaning fee that had to be paid, it seems worrisome that the unit was sprayed with a strong scent of something and not cleaned. The unit itself smelled like mildew and must.
Again, we know times are tough- but that includes us as well. Spending the money on this unit was a splurge for us and we were just highly dissatisfied. It also shows terrible customer service that we are still waiting for someone to get back to us regarding the issues. We won't be using Tansey Warner in the future. read more