Practically we stay here once a year, but this year we decided for end of September ! Is it Covid that makes people rude? I walked by a lot of security people and nothing, no good morning or a hey don't even acknowledge you! Pretty much the same with life guards at any pool, just no kindness and on top of it Pools are closed, hot tub closed , very disappointed! Maybe my last trip to Edgewater! read more

We have stayed at Sea Colony for the better part of the past 25 years. This year was the worst and the worst response from Vacasa and VueStay when we reported issues in Farragut 101. The freezer drawer wouldn't stay closed all the way so all of our frozen food thawed. The washer/dryer control panel was detached and the microwave handle was broken. Prior to arriving, I received numerous emails and texts to verify my identity. There was no explanation as to why this was even necessary or required since I had already paid for the unit. I also sent a text to VueStay in response to their 'welcome' text about these items with pictures of the appliances and received no response. I called the Vacasa rental office at Marketplace and was told to either contact the owner or Security for some reason. The unit was booked through Vacasa and I have no idea who the owner is and the damaged items were not the result of a break-in. Also received no response back from them. I even called Security on the off chance that some process had changed to report these things and they agreed that it was ridiculous for them to suggest it. In the past, the rental office would send a service technician over to complete the repairs that were necessary. Regular wear and tear is expected in condos that are over 30 years old, but when you pay over $4,000 to stay in a condo for a week, you do expect at least the basic appliances to function correctly. And, if not, that someone will correct the situation. No one did! Completely disappointed. read more

Enjoyed my stay at Sea Colony unit 18003 Lakeview Ct, Bethany Beach DE. Very clean. Well equipped with all the amenities. Would definitely recommend this unit. read more

We have been coming to Sea Colony for over 30 years and have been renting our current unit, Harbor House 904, for 10 years. In the past, we have had occasions where the unit was dirty but this year, it was beyond dirty, it was gross. We were scheduled to be at Sea Colony from Saturday, July 14 through July 21. Sea Colony is a great family friendly vacation resort, with activities for all ages and easy access to the ocean and pools. Check in time for the unit is 3 PM. When we opened the door to enter, we noticed used food on the counters, towels and bedding all over the floors, dog hair everywhere, unflushed toilets, soiled bedding, sand, handcuffs and food under the cushions; the unit was gross. I called Resort Quest, the property managers, to report the unit was dirty. I was told they would send a cleaning crew. I called again at 3:15 and again at 3:55, when they put in an expedite request. In the meantime we were waiting in the hallway with our food and all out vacation "stuff". Fortunately, other family was here so we were able to put our frozen food in their freezers. At 4:25 one cleaning crew member showed up. At 4:45 another person came. The bedding came at about 5:30. We were still waiting in the hall. My wife was getting worried because the other food in our carts was starting to sweat and we were scheduled to host dinner. We made arrangements for another family to host dinner that night. We were finally able to get into the unit at about 7 PM, after waiting 4 hours in the hallway, and had to do more cleaning, especially the dog hair, which was still everywhere. The cleaning crew had to take some of the bedding and have it cleaned before we could use it and after the crew left we washed most of the floor mats and mopped the floor. The cleaning crew that was here was not equipped to handle the extent of the cleaning that was necessary to clean this unit. On Sunday, July 15, I filed a complain with Resort Quest. Their only response was "Oh wow" and "Do you want us to send another cleaning crew". I found this response to be totally useless and left frustrated, feeling I wasted my time complaining. I wish this was a isolated case. Looking at other reviews by other Sea Colony guests, unit cleanliness has become a significant issue over the last few years. Of the 4 units our family rented this year, 3 (including ours) had minor to major issues. The quality of the units is definitely not consistent with the quality of the resort. At this point we are not sure if we want to come back next year. It's a shame, such a beautiful family friendly vacation spot, spoiled because you are afraid to sleep and eat in the unit you are renting and spending A LOT of money for. read more

Sea Colony should think twice when letting Vacasa rent homes in their community. VaCasa is a terrible Rental Management Company that rented out an absolutely disgusting, dirty home to my family (yes, even during COVID!) which has a poor, unresponsive customer service group that you have to chase down to deal with the issues they cause you and even still, provide no compensation or satisfaction. My family and I rented a home this summer and we arrived to an extremely run-down home (4 BR, 3BA), after VaCasa mentioning it had been upgraded in 2020, that was completely filthy and grimy, to say the least. Per the photos attached, we came in contact with a coffee pot filled with old coffee grinds and tons of mold, soot all over the inside of the toaster, a greasy and stained stove top and oven, blood on the bedroom comforters and contaminated toilets (just what every guest looks forward to on vacation!). Who would have thought that cobwebs everywhere, bugs all over the house and stains all over the furniture would be the least of our worries!? After communicating the condition of the house to VaCasa, they replaced the coffee pot and toaster, brought blankets to the house, and offered to send their cleaning crew over, which should have all been done before our arrival. Their cleaning crew arrived later that day for all of 30 minutes, which everyone knows is not nearly enough time to clean such a large house in this horrible condition. Additionally, since we lost an entire day of our vacation dealing with VaCasa attempting to make this home more habitable, we asked that they reimburse us for at least one nights' stay, given this grungy house cost $7,000 for the week! Instead, VaCasa Customer Service offered a $145 reimbursement for the cleaning fee (laughable). In what world does it make sense to reimburse someone 2% of what they spent (just on the house alone!) on what was supposed to be a clean, upgraded home? Vacasa's website mentions "We take care of managing our homeowners' vacation houses so they can actually enjoy their free time (and their home when they want to). And our guests book vacations with peace of mind, knowing they're going to find exactly what they're looking for without any surprises." It's to my knowledge that Vacasa clearly does not take care of managing their homeowners' homes, we definitely did not find exactly what we were looking for (and what the Vacasa website advertises) and the home we rented was full of negative surprises. If you are looking for a clean rental home and want to have an enjoyable experience, unlike the experience my family had, I highly do not recommend using Vacasa. read more

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From 07/17/2021 to 07/24/2021 I had the misfortune of spending $3000+ to spend the week in the substandard hole known as 710 Georgetown Sea Colony, Delaware.....managed by Vacasa.  You can't imagine everything wrong with the unit....everything from the previous week's laundry sitting in the middle of the Livingroom floor (that was never picked up), to the absolutely filthy condition of the bathrooms, and the unit overall, to the obvious electrical problems throughout the condo, to rusty silverware, to completely worn out mattresses, to the rash I got from the industrial laundry soap used on the bed sheets by the laundry company. To date Vacasa has never responded in any way, let alone post my 100% factual review to the 710 Georgetown web page.  I guess I should expect nothing less...If they won't even acknowledge the issues with the garbage unit I guess there is no way they will contact me to discuss this trip from hell. I have been going to Sea Colony for years, and until Vacasa took over, I've never had a bad experience.  Well, that has obviously changed. Do not do business with Vacasa.  The customer service is completely unacceptable read more

We rented a 3 bedroom, 2 bath condo at Sea Colony. We checked in at the appointed time, only to find out that the key pad entry code would not work. Eventually someone was sent over to change the code; however, we were standing outside of the unit for the better part of an hour with all of our stuff! There were issues when we got in; the Keurig was not working properly. A call was placed to Vacasa and we advised them that it wasn't working and they said that they would bring a replacement one-this was on day 2 and we never got the replacement, so we purchased a regular drip coffee maker and advised Vacasa in person. We showed the receipt and were told that we could get reimbursed for the replacement and never heard about it again. We were supplied w/ one roll of toilet paper per bathroom and one roll of paper towels for five people for a seven day stay. We had no trash liners or dishtowels. The unit could have been much cleaner than it was. For what we paid, the unit was meh... the view was the best. Check out was supposed to be at 10 am and we were shocked to see that the cleaning crew arrived at 9:30 am, which meant if we weren't ready, we'd have to vacate even earlier. All in all, a disappointment with Vacasa!! read more

I cannot stress enough not to stay at Annapolis in Sea Colony. The bldg has it own set of rules! You have to sign a long contract which is a joke being they allow smoking of all sorts in the 1st & 2nd bldg -- A & B also dogs are seen & heard all over the units. Just the wk we went, we saw 6 big dogs which barked all the time. Sec guard told us that there are different rules for the Annapolis bldg . Even though the unit was clean & had no rugs, here are the complaints. No A/C -- it was not working so it remained at 81 degrees -- imagine in 90 degree weather, low water pressure & hot water went off very quickly in the shower, AC unit right under the terrace so you hear it all day & night (funny we didn't get any of the cool air). This bldg is extremely old. There is a barbecue right in front of the bldg so you get the smell of the constant idiots that don't know how to use it properly. Work was being renovated in a house all wk right on the beach -- this was directly in front of our unit -- owner of construction co could care less having the workers saw the pieces of wood inside the house, in the basement, in the garage, etc. Instead blasting their music on the deck taking each plank of wood & sawing that & metal from 8 - 5. We tried to complain but was lied to by Vacasa stating they barged in a meeting of the construction co & took care of it. Guess what -- they never went to the construction & made up the entire story. We suffered all wk hearing this crap! Nobody cares at Sea Colony -- nobody to complain to when there is a problem. Everyone staying here pays good money to rent but there is no compassion -- even to get WIFI they give you a ridiculous procedure to follow. We had to figure it out ourselves. This was by far the worst vacation we have ever had!!!!!! Sea Colony gets zero stars! read more