We have been coming to Sea Colony for over 30 years and have been renting our current unit, Harbor House 904, for 10 years. In the past, we have had occasions where the unit was dirty but this year, it was beyond dirty, it was gross. We were scheduled to be at Sea Colony from Saturday, July 14 through July 21. Sea Colony is a great family friendly vacation resort, with activities for all ages and easy access to the ocean and pools.
Check in time for the unit is 3 PM. When we opened the door to enter, we noticed used food on the counters, towels and bedding all over the floors, dog hair everywhere, unflushed toilets, soiled bedding, sand, handcuffs and food under the cushions; the unit was gross. I called Resort Quest, the property managers, to report the unit was dirty. I was told they would send a cleaning crew. I called again at 3:15 and again at 3:55, when they put in an expedite request. In the meantime we were waiting in the hallway with our food and all out vacation
"stuff". Fortunately, other family was here so we were able to put our frozen food in their freezers.
At 4:25 one cleaning crew member showed up. At 4:45 another person came. The bedding came at about 5:30. We were still waiting in the hall. My wife was getting worried because the other food in our carts was starting to sweat and we were scheduled to host dinner. We made arrangements for another family to host dinner that night. We were finally able to get into the unit at about 7 PM, after waiting 4 hours in the hallway, and had to do more cleaning, especially the dog hair, which was still everywhere. The cleaning crew had to take some of the bedding and have it cleaned before we could use it and after the crew left we washed most of the floor mats and mopped the floor. The cleaning crew that was here was not equipped to handle the extent of the cleaning that was necessary to clean this unit.
On Sunday, July 15, I filed a complain with Resort Quest. Their only response was "Oh wow" and "Do you want us to send another cleaning crew". I found this response to be totally useless and left frustrated, feeling I wasted my time complaining.
I wish this was a isolated case. Looking at other reviews by other Sea Colony guests, unit cleanliness has become a significant issue over the last few years. Of the 4 units our family rented this year, 3 (including ours) had minor to major issues. The quality of the units is definitely not consistent with the quality of the resort.
At this point we are not sure if we want to come back next year. It's a shame, such a beautiful family friendly vacation spot, spoiled because you are afraid to sleep and eat in the unit you are renting and spending A LOT of money for. read more