No one wants to have to call or visit an insurance company. Generally it's hard to understand what…read morethey're talking about, and you're probably not there for a fun reason. I have been insured through A Affordable for about 5 years now. Recently I had a policy cancelled due to nonpayment. I'm not a slacker, I just have a crazy schedule and I missed it. Anyway after dealing with the first part and discovering I needed to sign up with a different insurance company (remember, A Affordable is an AGENCY), I received a call from an employee named Rich M. He actually reached out to me via email, too, so I had the number right in front of me. First thing off the bat was that his hours were great for working people. Not sure if all the agents do this but he was scheduled until 8. So great for me! I called him back on the direct line he had provided and he picked up right away. No phone tree or operators. I had a lot of questions still about why my original policy was canceled. He took the time to look into what had happened, even though I was calling him for a completely different task far down the line. He explained everything to me in a way I could understand before he moved on to signing me up for a new policy. He went ahead, put me on hold and got quotes from the companies A Affordable works with. He came back with the lowest quote, which had nearly doubled from my last policy. Obviously, I was pissed. But, this was not Rich's fault, or A Affordable's fault, or the insurance company's fault. I was the one who had messed up, and now because of the lapse in insurance, my rate was much higher. Rich explained all of that to me. He empathized with me, saying that the same thing had happened to him, and agreed that it sucked. He went through all the processes and explained what to bring to the DMV and what to do afterward. He emailed me electronic forms right then, so I could electronically sign them and send them back immediately. No waiting, no visits to the office. Tomorrow I will go to the DMV and it will be all set. So, even though what happened was shitty, Rich helped me out, didn't make me feel like he was judging me for missing a payment and not realizing for so long, and oddly made me feel better. It was all so convenient. Posting a review is the least I could do for a compassionate guy who made me feel a bit better on a bad day. Thanks Rich!

I had called about reinstating a policy had spoke with Kaitlyn who was quick to say i was eligible…read morefor a paid in full discount and super corgile when she was getting the sale foward. 3 Weeks letter i get a bill and commerece telling me my agent knows full well I was not qualified for a discount and get a bill in the mail. kaitlyn then gets super snippy saying you signed there is nothing we can do for you. But you also said rhere was a paid In full discount unethical and unproffessional and irresponsible. Cant wait for my year to be done so I do not half to Them again.

My car was hit in a parking lot by a snow plow. At every step, Fitts assisted me in getting the…read moreissue resolved. There isnt a lot to elaborate on here, the accident, the repair the process was pretty routine. Unlike my previous experience Fitts came through, this is exactly what you want in a financial partner. You could say "well ya thats their job" but its important not only to give reviews when you are unhappy but IF the company redeems its self to amend your review to reflect that. I stuck with Fitts, and they stepped up when I needed them. Is your insurance agent stepping up when you need them? I dont mean what they say in a TV ad I mean when you really need the help. Fitts did.

Fitts employs extremely rude insurance agents. Seriously unbelievable. Don't bother calling with…read moreeven a simple question. They will make you feel like you are bothering them, like you shouldn't have called, and will treat you like you are an idiot. Horrible company. Stay away!

Worst Agency Ever !!!! Never call back when you need them…read more So So So disappointed, Don't get close to that agency..

HORRIBLE! We moved to a different state and were told that we had to switch to a different…read moreinsurance. Jacob and his team provided misleading information and we ended up with a collection bill from Commerce Insurance (whose product they sell). We tried to get the full picture and additional information about the outstanding bill from Jacob - noone returned our calls, when we called Jacob and his son Avi were always "out for lunch". Their passive/aggressive secretary sent us personal derogatory emails - ridiculous. Emailed Jacob 3 times asking to get to the bottom of this - NONE were answered. We basically ended up footing a bill for 1/3 of our yearly premium for 1.5 month of coverage... Do yourself a favor and find a different insurance company in greater Boston area.

Wow!! Melissa is awesome! I called in a panic at 5:30 last Tuesday because the other Allstate…read moreagency on Water Street dropped the ball and my son had just gotten his license and was wanting to drive as soon as he got home from the registry. Melissa took care of everything in less than 5 minutes and even called the next day to follow up. I will be recommending her and her agency to everyone I know. Thank you Melissa!!!

Awful experience transferring my insurance to a new insurer. I was billed for 2 billing cycles…read moreafter I communicated with Jonatan via email and provided the necessary documentation to transfer. I called and emailed and never received a response. Also, I called Allstate's customer service and they never responded to my requests. I had to use the online automated chat service which made it difficult to communicate the issue.

All you do is chase them for a quote. They don't even return calls. Very frustrating to deal with…read more After 10 days I gave up and went somewhere else and had a quote and binder next day

I don't think this company even deserve 1 star period! They…read moreare very slow, passed information to 1000 employees, before someone can really respond, and then when the do, they never send you a quote. Very upsetting, unpleasant, and unprofessional.

I have used Sudbury Insurance for 20 years. They always help me understand my policy and get me the…read morebest provider at lowest cost. Denisha specifically has always been really helpful. I highly recommend them.

I contacted my insurance agent to see about reducing my bill and Denisha Burris was so helpful in…read morehelping me she also gave me suggestions on how to further reduce my bill. I have been with sudbury insurance for over 20 years and never received such great customer service !Thank

Had a very frustrating experience with this company - The Home insurance policy significantly…read morejumped over years but they did nothing (like searching alternatives or proactively reaching-out) and kept taking the higher commissions They don't really care for you - look elsewhere and save your money

I have been with Fair & Yeager for years. The customer service and care they provide is…read moreexceptional. There is something to be said for supporting local businesses that treat you like you are part of the family. I whole heartedly recommend F&Y and am grateful for all the support and guidance they have provided me over the years.

Why use a national insurance company when you can get the same rates and much better personalized…read moreservice at a local insurance agency like WT Flynn? These guys are friendly, trustworthy and professional. Give them a call.

From the owner: We are a full service insurance agency including auto, home, business, and contractors insurance…read more W. T. Flynn is family run and owned since 1955. As an independent Massachusetts insurance agency, we have the advantage to offer our clients the best insurance policy at the best price to meet their unique set of needs. At W.T. Flynn Insurance, our goal is to provide professional insurance sales and service to Massachusetts residents and businesses. Based in Framingham, our insurance agents want to make every interaction a positive experience for our customers. We proudly serve Natick, Ashland, Holliston, Hopkinton, Wayland, Sudbury, Framingham & surrounding areas.