I have been going to Tango Mango since literally the first day it opened and I'll be the first to admit it has been an inconsistent experience. This place always had relatively good burritos at a decent price but began to gain a reputation for overcharging. If I were to guess, in the nearly ten years that I've been going here with my father, I'm willing to bet they overcharged him about 8 out of 10 times in approximately 100 visits. I wish I were making this up. It was painful to see that they would blatantly overcharge anyone and my dad would fight tooth and nail with the person behind the register every time he was overcharged. He would always say, "I'm willing to pay whatever price they post, but it's more about the principal that they try to scam you".
The most recognizable employees are the two main operators of the restaurant: the owner, Shirley, and her underling co-manager named Oscar. To be honest, I always felt like Shirley wasn't as bad as Oscar. That being said, she seemed to become more and more discontent with working there over the years, and it showed. These allegations that Shirley (more commonly referred to as "the lady" in other reviews) is rude to customers and sits on her phone texting are anything but fallacious. As for Oscar, he puts on this front like he's your buddy then blatantly overcharges you every time. From my experience Shirley hasn't been quite as bad as far as overcharging goes, but has been known to do it from time to time nonetheless.
Now to the more important part of the review: my most recent experience. I hadn't been to the restaurant in so long that I forgot what the burritos themselves were like so I begged my dad to bring me. He reluctantly did so under the condition that I write this review and be as honest as possible. As we entered I felt a certain nostalgia about the atmosphere which had always been very pleasant despite other complaints. Neither Shirley nor Oscar were there which was VERY relieving to say the least. Very refreshing. There was a line of about twelve people being served fairly quickly all things considered. I ordered the BB supreme which is a twelve inch steamed tortilla with one meat, beans, rice, cheese, salsa, guacamole, and sour cream for the price of $7.50. My dad refused to order anything because he can't justify it from his past experience. When we got to the register I vaguely recognized a long time employee who asked how we were doing as if he knew us from so long ago. This was a great little touch. Then it was time for the moment of truth. The register was punched in for $7.50 and then $8.03 for tax. An absolute miracle which can't be understated.
I was very insistent about eating the burrito as soon as possible to be accurate about what is definitively the most important thing about a restaurant: the food itself. The shape and size of it was nice; long and just thick enough unlike the ridiculous square shaped burritos the size of an infant's torso that Qdoba and Chipotle have been known for. The tortilla was really tasty and steamed to perfection. I have to say I've been to many other great burrito places (Los Amigos, Anna's, Boca Grande, El Pelon, Olecito, Boloco) and there's just something about the tortilla that is a cut above the rest for me. The chicken was very tasty and flavorful, with the very rare burnt end sort of piece which I don't mind much unless it's filled with them. I was able to get two kinds of beans, refried and black which is a great combination for both flavor and texture. You have to order "half and half" to make sure they don't overcharge The refrieds in particular were just on the verge of being scorching hot and the contrast of that with the coolness of the guacamole and sour cream makes for a wonderful flavor experience. If I had to pick one thing wrong with the burrito it would be the small size of the portion of guacamole which was coincidentally made up for with a huge serving of sour cream so I don't mind much.
Overall, I'd say this was one of the best experiences I've ever had at Tango Mango as far as I can remember. The staff was quick and friendly, the atmosphere was as great as ever, and the burrito was absolutely stellar. I eagerly await the next chance I get to go back so long as my dad will bring me.
Excellent burritos, amazing staff, great price, no overcharging and perhaps best of all, no Oscar or Shirley. If you've been turned off by this place in the past I URGE you to give it another chance. read more