There is no option for a negative rating…read more Worse front office help... I started calling them last week on Wednesday, again on Thursday, and then on Friday. I was told they would call me back and they haven't. If the front office and the new patient coordinator are this way. Why would I trust the Doctors if they don't check their employees! Frustrating.

Care side- good- business side bad. I went for an annual check-up and to establish a new primary…read morecare after moving to the area. The provider was fine- no strong feelings either way. The facility was very convenient with onsite radiology and lab capabilities. I later received a bill for my co-pay as if it were an acute care rather than preventive care appointment. The representative was very condescending when I called their billing office to question, stating that since I was a new patient there was a co-pay. After explaining the preventive care provisions of my insurance and even having my insurance company contact the billing office the representative said it wasn't her call, that she would submit an inquiry and that I should hear something in 7-10 days. After three weeks still nothing so I called back- it was "still in the queue". Finally I get a letter about a month and a half later stating that since I discussed a previously diagnosed condition there was a co-pay. When I provided my medical history I mentioned abnormal lab values in the past and requested that a metabolic panel be included in the ordered labs. We discussed nothing of the actual condition, I just mentioned it as part of my medical history to ensure it was included in the labs. This is a big rant over a $30 co-pay, but the principle of it annoys me. Similar issue happened with my husband when he went for his annual physical. My family will be finding a new primary care. It is a shame because they are so convenient.

Great treatment very thorough. They really addressed all…read moreour concerns. In house lab is a plus and they treat you with respect and professionalism. The doctors and staff are accommodating

Call for a sick visit on a Thursday morning but they can't see me until Tuesday? What good will…read morethat do me? I've had billing issues with this office as well that I flat out refused to pay. My annual exam was charged to me even though they told me I do not pay for an annual. They would not take it off my bill after countless calls and emails in which they admitted I do not owe the $40. One helpful person took the time to investigate and told me my chart was coded wrong and therefore billed as med management. I do not even have meds prescribed through them. It's time to move on, they are incompetent on all levels. Save time, do not consider this practice if you value your time, your health or your money.

I love this provider so much. I initially met him as he was my preceptor while in Family Nurse…read morePractitioner school. I learned so much from him including the importance of listening to your patients and taking a full history so that you could determine a great plan of care that's specific to the patient. After finishing my program I immediately switched providers to this clinic. Dr.Maynoldi and his wife Maria are so professional and sweet and knows how to make every patient feel like family . I hope they continue to thrive in this profession because they are who and what we need around the Orange Park/ Jacksonville area.

Top notch doc. He listens. He is kind. And it's amazing that in today's world, he has time to give…read moreyou his full attention. I have never felt that he rushes. He makes recommendations, and in your next visit, he will ask you how you liked the recommendations, or how you didn't. I can tell when I speak with other patients in the waiting room, they feel the same. His office staff, including his RN spose, are wonderful. You can have every confidence that you will receive top-notch care, and caring, in Dr. Maynoldi's office. And, he has a great sense of humor.

Treated like a human being, I was heard and taken seriously. They are great healthcare…read moreprofessionals who actually care!

Even if you have an appointment, you will still wait an hour and a half past your appointment time…read more Even if you call ahead for shot records to be ready in the front, and they tell you it will be ready that day. They won't be and you will be waiting over 20 min for them. If i knew i would have rather kept the Dr office that was 25 min away with better experience and more respect for your time than to come to this office that's five min down the road. It's always something here.

Today was my first visit! The PC AJ was amazing. Gonna see him again in 3 weeks. Got a good vibe…read moreabout this place and am happy to make this my primary physician place!!

If I could give negative stars I would! I had an appt last Wednesday for a routine check up that…read moreI'd had scheduled for a while...I wondered if they would cancel this appt with all of the COVID 19 going around, but on Tuesday, I received 2 text messages confirming my appt and the office staff called me, asked me some general questions: am I running a fever, have I been out of the country, etc. I answered no to all of the questions & was told to be there in the morning. I arrive for my appt, I am greeted by a staff member that again asks me if I am sick, etc. I tell her no, the next question is:have you been around anyone that is sick? Well, I'm a nurse...so it's possible that I've been around sick people, yes. The staff member looks at me surprised, turns to another staff member doing screenings, her name was Cindy. Asked her if they could let me be seen, she was very rude, mumbled a few things under her breath, something about staying home, but "there's nothing I can do". They let me into the waiting room, the rude staff member then goes into the back & returns & asks me to come with her outside. I follow & she says "the nurse practitioner doesn't feel comfortable seeing you because you've been around sick people". I was a little bit shocked. I said well that's a shame, I'm a nurse. Cindy started to practically yell at me that people are to remain at home. I said to her again, I am a nurse, I have to work right now. (And I pointed out that she is also at work & not at home) She again started yelling & said "I don't even know why you're here". At this point, my blood began to boil. I told her I'm here because your staff called me yesterday & confirmed my appt! I had no problem whatsoever rescheduling or whatever their policy was with the COVID 19 virus circulating. Trust me, I know things are changing the hour in health care. This woman never once asked me how we can solve this issue, what I was being seen for, nothing. I have never ever been treated so rudely. To be honest, the office staff there has never been nice. Staff never seem happy there, they are rude on the phone, etc. I definitely won't be back. With all the uncertainty right now, it's a trying time for all of us. Cindy definitely should not be screening people who are anxious about what's going on in the world right now. Totally unprofessional.

Dr Townsend is awesome! Some background: I've hopped from…read moredoctor to doctor for 25+ years due to my fear of doctors and needles....instantly felt relaxed around Dr. Townsend and Melanie.....and, finally, at 48, was relaxed enough to give blood for the first time! He tells you like it is - and is realistic in his approach to wellness - I'm a huge fan of his and his staff - would recommend to anyone!

Dr. Townsend has been my primary care physician for 16 years. He's not only a skilled physician, he…read moreis a good person who cares about his patients. Sometimes physicians are not down to earth, they don't talk to you like a person but only as a patient number. Dr. Townsend gives you the time and cares about your well being. He can be brutally honest but that is because he cares. Yes I highly recommend him.