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    Fleming Island Primary Care

    1.0 (1 review)

    Fleming Island Primary Care Family Practice Photos

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    6 years ago

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    Baptist Primary Care

    Baptist Primary Care

    1.3(3 reviews)
    1.7 mi

    There is no option for a negative rating…read more Worse front office help... I started calling them last week on Wednesday, again on Thursday, and then on Friday. I was told they would call me back and they haven't. If the front office and the new patient coordinator are this way. Why would I trust the Doctors if they don't check their employees! Frustrating.

    Care side- good- business side bad. I went for an annual check-up and to establish a new primary…read morecare after moving to the area. The provider was fine- no strong feelings either way. The facility was very convenient with onsite radiology and lab capabilities. I later received a bill for my co-pay as if it were an acute care rather than preventive care appointment. The representative was very condescending when I called their billing office to question, stating that since I was a new patient there was a co-pay. After explaining the preventive care provisions of my insurance and even having my insurance company contact the billing office the representative said it wasn't her call, that she would submit an inquiry and that I should hear something in 7-10 days. After three weeks still nothing so I called back- it was "still in the queue". Finally I get a letter about a month and a half later stating that since I discussed a previously diagnosed condition there was a co-pay. When I provided my medical history I mentioned abnormal lab values in the past and requested that a metabolic panel be included in the ordered labs. We discussed nothing of the actual condition, I just mentioned it as part of my medical history to ensure it was included in the labs. This is a big rant over a $30 co-pay, but the principle of it annoys me. Similar issue happened with my husband when he went for his annual physical. My family will be finding a new primary care. It is a shame because they are so convenient.

    Fleming Island Primary Care - familydr - Updated May 2026

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