Incredible shoes with fur inside, like walking barefoot so comfortable. Ordered online and they…read morearrived with perfect fit and packaged. M T Arnold Author, Hiker

I stopped by this store on 10/29 around lunchtime, and was really taken aback by the rudeness of…read morethe customer service. When I asked about cleaning instructions for a very expensive item, the man helping me gave short, one-word answers. When I tried to clarify, he rolled his eyes at me. I had to keep pressing just to find out that the item couldn't be cleaned at all, from a different (this time female employee who was much nicer) something you'd think would be clearly explained up front. I'm sorry if I'm not an expert in this niche area, but that's exactly why customers ask questions--especially when they're making a significant purchase. Basic courtesy and patience should be part of the job. If this is the owner, and you're in a position where you don't need customers, then congratulations--you've succeeded in driving one away. If you're an employee entrusted by the owner to represent the business, that's even worse, because you're treating customers with blatant disrespect and damaging the reputation of the place you work for. For a store located in a tourist area, where many customers are likely unfamiliar with your products, you'd think customer service would be a priority. Unfortunately, this experience was so unpleasant that I wouldn't want to return or recommend it to anyone else.

When my husband's favorite tent needed the elastic cord in its poles replaced, we checked online…read morewith the manufacturer. It could be done by mail shipping to and from Steamboat Springs, CO. They would check it, send an estimate and with acceptance repair and ship it back. That seemed unnecessarily complicated from a place like Boulder, home of many outdoor gear companies and repair support. We stopped in to the place we had purchased it, our REI store being incredibly helpful and knowledgeable of such repairs, though they don't do any themselves. They gave us two names, Bare Boulder being the most comprehensive and a 20 minute drive away, on a prominent street in Lafayette. I called, got info from the owner, Eli, about general pricing and timing. We took the bag of poles out 3 weeks ago, the estimate in person was at the low end of general approximation on the phone. We dropped it off and was told about 3 weeks as my husband had no need to camp with for at least a month. We picked it up today, ready on time and beautifully done with even higher quality cord than original. The shop is amazing, with antique sewing machine display, thousands of sizes and colors of zippers, piles of buckles and straps. It appears he can fix such parts on almost anything, luggage, jackets, backpacks, scuba BC vests, tents handbags, tote bags, recreation gear galore. We will certainly return as we wear out more and more of our gear.

Rude, disorganized, poor quality. I dropped off a leather bag to get a strap re-attached and was…read moretold I'd get a text when it's done. A month later, the text or call never came. 5 weeks later, I picked up the bag, and was sad to see the poor, sloppy craftsmanship. They didn't even use the correct color of thread. Bag was returned with scratches that weren't there before either. Poor communication, craftsmanship and attitude.

The GM is so fantastic. Highly recommend; great service and quality. They do a very thorough job.read more

Hector was all sunshine and lollypops when we met and talked about what I wanted done. He gave me a…read moreprice for the job, and I agreed to the price. We set an appointment time to get the work done. Dropped the car off and it turned into, Bad Weather and Lemons. Call and leave a message he won't call back, if he answers it's all excuses. Took over a week to get my car back. The work was not that great, parts left over, the fit and finish was not what I would have expected. I got home with the car. at about 3 in the afternoon and I get a phone call at about 5 pm or so. An employee has lost her keys in my car. REALLY. Yup she did, why, how, This place is so disorganized and difunctional.

I came here for tailoring for an older tuxedo that still fit well, but was out of style with big…read moreshoulders and wide legs. They did a great job on work that some other tailors won't touch - reduced the shoulder pads and legs. And there is no drama - Bill tells you what he can and can't do (mostly can), marks up the clothing and discusses with the tailor. It turned out perfectly, and I've since brought two other suits there. Same drill- gets it done properly, no rework required. And the store has a very nice selection of clothing. Highly recommend!

My father died unexpectedly and I needed a suit. Thanks to the pandemic, I no longer fit in my…read moreregular suits. I went to every suit store in Denver open on a Saturday and everywhere I went didn't even bother showing me suits and simply told me they were 8 weeks out for tailoring. I ended up at Homer Reed where instead of turning me away as an impossible request, Bill went through the entire store with me and found a suit that fit pretty close. He then made a special request to their Tailor to put me at the front of the line so that my suit was ready to go Monday morning for the wake Monday night. Although it was for a sad occasion, I had a perfectly fitting suit. I was not a customer of Homer Reed before but I am forever one now.

Real Colorado lives on in this place. Walking in the store you know you're not in Kansas anymore…read more (It's the red barn you can see from I-70 a little west of Denver.) They are NOT some generic, corporate outlet. They ARE a family-owned business with a wide selection and outstanding service. Ask for Doug if you're shopping for boots. He knows everything. My teen wanted a pair of cowboy books and I had no idea where to begin. I asked around and searched the internet but really, you need someone with expertise. We went a couple of other places and everyone we met was a new hire. At High Country we found people with deep experience. Doug took care of us. He had repaired boots for decades before moving to the sales side. He had thoughtful, first-hand insights about boot construction, durability, and repair. He patiently answered every question we had to make sure we found the right fit for what we needed. Can't wait to go back when my other kids are ready for a pair. They offer boots on a wide range of price points and styles. They can tell why things cost what they do and what is worth paying for. Everybody's feet are different and every boot maker is a little different so you really can't order online. If they pinch or chafe you're not going to end up wearing them no matter how cool or cute they look. Going into the shop let us get the right boot the first time around. They should last for decades. It's worth investing the time and money to do it right.

This is a review for Jo, but story time first…read more In the mid 90's my husband was gifted his grandfather's beautiful rodeo cowboy hat by his grandmother. He has always been sentimental about it, wearing it often, beating it up with wear. Over the years it got crustier and gained more of a patina as he reshaped it over and over again over our tea kettle. The crustier it became, the more he loved it. One day it went missing, and for months he lamented his loss until it was uncovered, completely flat, under a stack of winter blankets. Regardless of its condition he excitedly worked to reshape it, once again reviving it and bringing it fully back to life (to my surprise!) About a month later he came home from work to find our dog Pepper had completely mangled it, tearing off hunks of the crown as if she were peeling a tennis ball, her favorite pastime. Devastation doesn't cover the emotional state of this poor man holding his grandfather's hat with huge holes all over it. It was a complete loss. Over the past year or so I have hunted high and low for a similar vintage rodeo hat he could reshape and make his own- with zero luck. It was on my list of things to hunt for when we visited a friend in Denver, she sent us off to the Brass Armadillo to hunt through the vast array of antiques and vintage. He tried on many hats and not one felt right. On our last full day in Denver we decided to stop into Western/// and decided on an open crown hat in just the right hue. That's when we met Jo, who took her time shaping this brand new hat from an old photo of the destroyed one. She took her time understanding the importance of finally finding a good replacement for such a sentimental loss. I'd found a hat too, and by the time Jo was satisfied with shaping the first hat it was already past closing time. She apologized for holding up our evening, but continued taking her time shaping the second hat just how I wanted it. By the time we left my husband had also purchased a handsome retro Wrangler denim jacket, something he's not apt to do- he doesn't ever treat himself! He was completely blissed out on his new hat. Never once were we rushed or made to feel as though we held anyone up. We were treated kindly, allowed to roam a bit to browse the selection, and eventually released into the chilly evening so Jo and her associate could finish closing the store- over an hour past closing time. I have to admit, we felt like finding something appropriate was a long shot and were fully prepared to walk in and right back out. Neither one of us resonated with the pre formed styles offered, so purchasing a blank and having a craftsperson like Jo tease out a shape by hand was impressive to observe, and both of us wore our hats out proudly. Afterward, we ended up going out for drinks at a cowboy themed bar in Denver just to celebrate our new hats. Jo, we want to thank you for taking your time to recreate something so special to my husband. He's looking forward to beating it up and making new memories in it. Thank you especially for treating us so well and for your hospitality after hours, we really appreciate it! 10/10 recommend Western ///, especially if you want a hat- and make sure to have Jo shape it for you. Decades ago my husband was gifted his grandpa's gorgeous vintage rodeo cowboy hat by his grandma so it had sentimental value. He wore it ragged, reshaped it many times using a tea kettle in our kitchen, reviving it over and over again. When it went missing for months he was distraught thinking it was gone forever, only to find it crushed flat as a pancake under a pile of winter blankets. He once again revived his beloved hat loving the way all the abuse over the years had given it a unique patina and crustiness. Then he came home one day to a trail of torn apart hat. Our dog had made a meal of it. He was DEVASTATED. He again tried a revival but the damage was just too insurmountable. I've hunted high and low for a well fitting replacement with similar coloring and it has just not surfaced. On our trip from CA to visit a friend in Arvada, we popped into High Country Western Wear on Saturday night hoping to find a replacement cowboy hat, not really thinking we'd find it. He settled on a similarly colored open crown style (while I found a nice bright red for myself) and Jo went to work shaping from an old photo. She worked and worked to get the shaping and fit just right. She took her time getting the slope just right on the brim, and crafting the crown just right. Jo was phenomenal. She recreated a very decent copy of the original making my husband an extremely happy man. As she shaped mine he found a retro wrangler jacket he couldn't live without. We both love our new hats! I definitely recommend this shop, Jo stayed a whole hour to make sure we got the exact hats we envisioned and was kind the entire time.

They make the best, longest wearing western shirts. BF has had three of their shirts and he…read moreliterally wore one of them out after years of washing and wearing! They look fantastic on everyone. I especially love the pearl buttons. While I think the shirt is pricey, the fact the last through years of wearing makes the a great value. The in store experience is great.

So, many. Fun. Shirts! While pricey, this place is a vibe!…read more They have shirts, boots, hats and accessories for men, women, and kids. The patterns are so fun! I'm not a country girl, but I love mixing in the country style, and this place had a great variety of quirky shirts for me to choose from. The people working at the store were super helpful with offering up suggestions and helping me find my size. They also were able to help find my friend the perfect hat and steam it to fit his head perfectly. Come prepared to spend some money because the shirts are over $100 each, but they seem to be high quality!

Very nice owner. Very helpful. This is a leather store for a specific clientele. We did not go in.read more

CJ's has always had uniquely handcrafted leather clothing and accessories. I am very happy to see…read moresuch a place in Denver. Recently CJ's has merged in one space with Heaven Sent Me so there is more variety of merchandise to look at than before. This merging also signaled a new name to one location now has a new name for the businesses, it is now called One to Ten.

Cannot say enough great things about Tru Leather. Brandon and Seth are true miracle workers on…read morerestoring leather. Our sofa looks better than when we first bought it. If you need leather restored to perfect condition, call Tru Leather. You will not be disappointed with the quality of work and their prices.

Professional service, skilled at their trade, and justified pride in their work. They were able to…read morebring back our leather couch to near original condition after a disastrous DIY attempt. I would highly recommend them.

I went in expecting to leave my shoe for a week or so. Walked in and asked the gentleman if they…read morewere fixable. He took it, walked in the back and came back 5 min later all fixed! It was a broken back strap on a Birkenstock type shoe. I asked him what the charge was and he said "nothing, you're all good, just come back" And yes sir I absolutely will!

I brought in some sandals to get the Velcro strap fixed. I called around a few places and J&B was…read moreby far the cheapest quote I got. They estimated about a week for turnaround time, but my shoes were ready in just 4-5 days! Only negative is that my shoes came back with a very very strong smoke smell. Cash/check only.