I love Queen's and had given birth to all my 3 children there, that even my mom gave birth to me…read morethere as well. As you see this hospital means a lot to me and my family. But this time was different when we're back for our fourth baby. While admitted at The Queen's Medical Center for the birth of our fourth baby, my husband used the hospital valet service on 5/13/2026 at around 11:30 AM as I was going into active labor. Our vehicle remained in valet custody overnight. The following day, Thursday on March 14, 2026, around 11:00 AM, my husband retrieved the vehicle to run errands and discovered that the inside of our van had clearly been rummaged through. Cash and other small personal items were missing. A report was immediately made to hospital security, and a statement was taken. While the amount stolen may be considered minor, the violation of privacy and trust during such a vulnerable and important family moment is extremely upsetting. We understand valuables should never be left in vehicles, but patients and families should still be able to expect professionalism, honesty, and security from a hospital valet service -- especially during overnight stays connected to medical care and childbirth. We hope management takes this matter seriously and properly investigates the incident.

Patient room section nurses and aides are AWFUL. There are one or two that are on top of things…read more Our patient couldn't walk so when things like more water or an alarm going off in the room, patient pushes call button and no one comes. You can see the staff sitting and talking story but do not answer the calls for help. Discharge day was a surprise to everyone working. It's like there's nothing that would give the nurses that info. Not too mention the woman the works at the pharmacy. Patient is wheeled to pharmacy and has to wait. Wheelchair leaves. Patient gets meds and is told you have to go. Why the hell do I see my person hobbling out the hospital on crutches? I guess having a joint replaced is t serious enough for wheelchair assist. I will not go here. Send me to tripler. My chances for a good recovery seem better Don't contact me with some B.S. excuse Queens!

They did not send any notice or a bill just got a letter from collections. These people suck and…read moredidn't even bill the correct insurance.

They do not send mailed invoices. The first I heard from them was through a bill collector via text…read moremessage. I pay my bills when I get an invoice. Sending patients directly to collections without invoicing them first is evil. The bill collector CMRE sends a text. Very sketchy way to do business. Next time I have a procedure requiring anesthesia I will avoid any practitioner associated with this group.

We had a really great experience with my cousin's endoscopic spine surgery with Dr. Roh. The staff…read morewent above and beyond at every step. I was able follow them through the process with a wrist band that tracked his progress through the surgical day. Surgery day was surprisingly smooth. The anesthesiology team kept us comfortable, and the state-of-the-art facility felt more like a welcoming environment than a surgery center. They woke up with manageable discomfort--no worse than a tough workout--and was walking the halls just hours later. The nursing staff was phenomenal, checking in regularly and encouraging mobility with kindness and expertise. By week two, my cousin was off prescription pain meds and moving better than he had in a decade! Physical therapy started gently, and with each session, he regained strength and flexibility. Six months post-op, he's back to hiking local trails, gardening, and chasing his grandkids without a twinge of pain. His only regret? Not doing this sooner! Thank you to everyone at Honolulu Spine Center who took wonderful care of us!

The care I have received here has been unmatched at any other outpatient clinic I have been to on…read moreOahu. Dr Wang is my specialist and always handles me and his other patients with such care. My last procedure went a little late as they are all getting used to a new computer system. The staff are super relaxed and remember those of us who have been more than once and make our experience as best as they can.

If you are a low risk surgery candidate and you surgeon gives you a choice, please please please…read moreconsider MIS. Amazing for start to finish. I had a total left hip replacement done there TODAY! The front desk receptionists were clear and helpful. Check in was quick. I was called back just a few minutes before my check in time (I was a bit early) First off, I am very picky because I am in the healthcare field also. So keep that in mind. Every person that talked to me from my pre-op nurse to the anesthesiologist to my surgeon's team to my scrub nurse to my recovery nurse was SAFE!!! They checked my name and my date of birth to make sure I was the correct patient. They were also so engaging a honestly appeared to be so happy with their job that translates to better patient care. In my book, patient safety is PARAMOUNT! They were all knowledgeable about the procedure and answered my questions throughly and without any hesitations or feeling rushed. The facility was very clean and inviting and was grateful for a relaxing calm atmosphere. Surgery went well and was able to ambulate with help of my recovery nurse to the bathroom...and also ate some cheese crackers and water. Made my discharge goals pretty quickly and I was out the door! Loved this place. Loved the healthcare team there. I feel like they have a great team and they are happy there. That's a kind of feeling that is difficult to fake. And if your healthcare team is happy, you WILL get better and safer care.

It all started with a slip at my part time job. Customer spilt water and my colleague mopped the…read moredining room. Didn't want the customer to slip so I took the initiative to bring the drinks to their table. I didn't know colleague mopped in front of our work station and both legs flew up as I exited the swinging door... Torn rotator cuff. After x-rays and an MRI, took some time for worker's comp to approve this procedure and the day finally came. Was given explicit instructions prior to this day and after following them, I checked in at Minimally Invasive Surgery Hawai'i (MIS), which is located on the 6F of Hale Pawa'a. MIS is state of the art surgery center which has a team of professionals who perform orthopedic, musculoskeletal care and spine care procedures. I've never experienced this before and didn't know what to expect so I found myself asking my sister, who has 30yrs experience as a registered nurse, with questions. My concerns were alleviated as I believed in professionals and their knowledge and expertise. I was informed by the office of Dr. Darryl Kan and complied with the instructions provided to me. Upon check in I had my RN sister accompany me just in case I needed clarification and to ensure a smooth process. To be frank I was somewhat concerned as there was not one other patient in the check in area. It was just my sister, myself and the staff behind the counter. I was escorted to the back where I changed into a gown and received instructions as well as the attending professional reiterated today's procedure. Once again, nerve block was explained in simpler terms where I understood. It scared me but once again I had to trust the process. When it was my turn, I was rolled into the operating room where Dr. Kan greeted me in an upbeat manner and briefed me on what's to come. This was done over 8 months ago so I don't recall what happened after except finally waking up to some noise. The nurse (?) greeted and checked up on me. I was a little groggy and she must have read my mind as I was thirsty and hungry. I was offered an array of drinks and some snacks to choose from. When I was post groggy stage, the staff called my brother in law as he was designated to pick me up as I'm not allowed to drive after my procedure. I remember presented with non-slip socks and escorted to the 1F via wheelchair. Overall, I am very pleased and satisfied with MIS as they walked me through this process that was nerve-racking from the get go. From Dr. Kan, his staff and the staff at MIS, I was treated with great care and professionalism.

After a major weight loss, I decided to do a body lift with Dr. Shim. It was a big decision, but he…read moremade me feel confident about it. The results honestly changed how I see myself....The staff at Asia Pacific stayed on top of everything during recovery

I don't typically write reviews, but this experience truly stood out and deserves to be shared. I…read morerecently underwent an upper blepharoplasty and lip shortening procedure, and from start to finish, the entire experience was exceptionally well organized and thoughtful. From the very beginning, the entire process was handled with incredible care and attention to detail. My pre-op appointment with Kristine was extremely thorough--she carefully reviewed both pre- and post-operative instructions and took the time to answer every question, which made me feel confident and completely prepared well ahead of surgery. Immediately after that visit, Laura emailed me everything we discussed in clear, detailed written form: pre- and post-op instructions, prescriptions to pick up in advance, check-in times, and all logistical details. There was truly no room for confusion. I felt fully prepared weeks before my procedure even took place. On the day of surgery, the care continued to be outstanding. Ana and Char made me feel calm and comfortable from the moment I arrived--everything from letting me choose my music in the operating room to making sure I was warm and at ease. In recovery, my PACU nurse, Tricia, was wonderful. She ensured I was comfortable, monitored my vitals closely, confirmed transportation details, and made the entire recovery process feel smooth and reassuring. Dr. Ching was exceptional throughout the experience. He checked in with me beforehand, answered all of my questions, and during the procedure itself--done under local anesthesia--he calmly walked me through each step and made sure I was comfortable the entire time. Today is my first day post-procedure, and I feel completely fine. I didn't even need to take any of the prescribed pain medication. As someone who had never had surgery before, I couldn't have asked for a better experience. From start to finish, the care was truly top-of-the-line.

This review is for my experience with the Family Birth Center and the postpartum recovery center…read moreafterwards. The doctors, nurses, CNA's and other staff helped make my birth experience go as smoothly as possible. They were all professional, compassionate, and gave me 5-star worthy care. My favorite part was our celebratory meal we got to enjoy on the second night of our stay. I was fortunate enough to be on my way home after only 2 nights. The reason for deducting 1 star is because my discharge experience could've gone better. We went from 2 blissful days of feeling taken care of and pampered, to feeling like we were being rushed to move out. An older Asian lady (not sure what her role is at Kapiolani but I know she definitely wasn't a nurse) came into our room and started basically telling us it's time to get ready to go. She asked my husband where our car seat was. We explained to her, per the instructions from our RN that was last taking care of us, we were waiting for the pharmacy to call to let us know my prescription was ready, then my husband will grab the car seat on the way to the pharmacy. Then we would have someone from their staff ensure that we buckled baby in correctly, and then proceed with discharge. This lady started yapping and bossing my husband around, telling him to bring the car around up front and we'll all walk out together. She then proceeded to call the pharmacy to basically tell them to hurry up and fill my prescription. Her presence caused me unnecessary stress. We felt like we were being hurried to clear out the room. On top of that, I was not offered a wheelchair to our car. I had to walk, 2 days postpartum, freshly stitched up and sore, to our car parked in front at guest drop off. Despite this experience I'm not letting it overshadow my overall experience at Kapiolani. The nurses were so sweet and supportive and made me feel like a rock star first time mom after I gave birth to my daughter in just 11 hours. I left feedback for kapiolani and I do hope they take steps to improve their discharge process for future patients.

Kapiolani Medical Center is a non-profit hospital specializing in the care of women and children on…read morethe Hawaiian Islands. The Center had its origin thanks to its namesake, Queen Kapiolani, who started a maternity home in 1890. Kapiolani had no children of her own, but left a legacy of devotion to education and health care for women and children. The Center is comprised of a hospital with emergency room capabilities. A clinic with full time physician oversight also operates at the center. The staff at Kapiolani Medical Center is aloha friendly. My daughter had her baby at Kapiolani, where she received good prenatal and delivery care. The Center is currently fundraising to raise money to support growth. I attended parts of the fundraiser, which was a heart warming experience. The facilities are a mishmash of architectural styles mostly from the 1980's. There is modest colorful art throughout the complex. The dining room on the second floor hosts a decent cafeteria and a Starbucks. The hospital is immaculate inside. The hospital is also a teaching hospital in partnership with the medical school at the University of Hawaii. Today, I also had lunch in the Kobayashi & Kosasa Dining Room. A big bowl of soup was only $4! I had broccoli cheese soup, which was healthier than your average soup, made with noticeably less salt. I loved my soup. The cafeteria offers an interesting menu of Hawaiian traditional meals, craft pizzas, salads and more. They offer valet parking, because finding your own parking is near impossible. There is a parking garage somewhere on site, but I'm not sure where.

I ordered a treatment for a friend of mine who was recovering from Covid-19. Dr. Campbell was quick…read moreto pick up the phone. He was very friendly and asked me detailed questions about my friend's symptoms. Dr. Campbell called my friend and spent time going through the treatment in details with her. Within an hour of confirming the appointment, Sean who's an RN arrived at my friend's home. He was extremely kind and gentle. I highly recommend using this service for IV treatment. It doesn't get better than knowing you have a board certified anesthesiologist and an RN to take care of your needs.

I initially went through drip hydration. I paid for the mobile service, scheduled the date and time…read morebut dispatch never reached out to me. I called and emailed, no response or call back and no one showed up for the appointment. So I decided to try this mobile service. I called and spoke with Dr. Campbell, he was very detailed about the services. He was able to get someone dispatched within the hour. Shaun the RN who took the house call was amazing. I got the IV treatment, painless and fast. I felt better within 10 minutes. He was very accommodating and kind. The price is very reasonable. Would highly recommend, the communication and services provided were above expectation.

Just like the last time I came: extremely competent, caring, excellent staff…read more Brad- photos of eye before Brooke- nurse; pillows, gown Stephanie- prep nurse; iv Travis-anesthesiologist Dr. Tokunaga- surgeon Cassie-laser to break cataract Lizelle-took me to laser room and back Clarissa- operating room nurse Mel- discharge nurse: juice and cookies

This review is strictly about the facilities and the staff as I already gave a review of my…read moreophthalmologist some time ago. I was there for laser cataract eye surgery and a few other things so I would never have to wear contacts again on Veterans Day 11.11.24 for my left eye and on Presidents Day 2.17.25 for the other eye. Drop off tip: faster to be dropped off in the Costco parking lot (make the turn into the in/out driveway at the traffic light intersection on Ala Kawa St. between Home Depot and Costco! Now, once you are dropped off... go take the stairway almost immediately to your left... unfortunately, the escalator has not been working in years--- don't think they want to fix it! If you cannot walk up the stairway, you will have to take the elevator which makes you walk around the large interior of the building counterclockwise until you end up on the exterior walkway on the second floor. Walk out to your left and you will see the signage. This surgery center is divided into two areas...1st, being the billing area where you pay the remaining balance after what insurance covers. Very nice and welcoming staff there... But then they said I now have to go to the next office which is the patient waiting room/entry to their surgery center. Just go back out and turn left and walk to the end and into the second part of the surgery center. Fill out a short piece of paperwork then you are brought to a small room for some additional medical test. After that, you are brought into the pre-surgery section (you will be asked to come about 2-3 hours before the actual eye surgery procedure). Oh, my god... the ENTIRE STAFF were so warm, caring, and made me feel at ease on both times I were there! I really mean it! The pre-surgery and post-surgery nurses I had the first time... i wished they were there the second time this past February, but they were almost a different staff of nurses. I was treated like a king and they were my servants... haha... they were SO VERY NICE ... LIKE THE KIND YOU JUST WANT TO INVITE THEM TO YOUR 'whatever' celebration(s)!!! They were that friendly and compassionate! At the end of my second surgery, I told my post-surgery nurse (who so happened to be my post-surgery nurse back in November) that I will miss all of them... and told him that 'too bad, i don't have a third eye'! We both laughed so hard at that---as he knew what i meant and I will so miss the staff that helped me on those two days in November 2024 and February 2025. Kudos to the entire staff! I felt so welcomed and at ease!!! I still am sad that i don't have a third eye to be worked on...

I had my knee replacement surgery on 10/21 and had my second postoperative with Dr Morton. Still…read moredealing with some swelling but other than that procedure went well and I'm ahead of most patients in the same time frame. ROM is good haven't used a cane since week 2, am able to go up and down stairs. Throughout this time I appreciate that communication with Dr Morton regarding issues has been easy. Overall the whole process has been very positive considering that it was major surgery. Highly recommend sitting down and discussing with Dr Morton if you're considering surgery because he doesn't push surgery as the only option.

I am posting this review to warn patients about billing and refund issues with Dr. Paul Morton's…read moreoffice, not the medical care. In November 2025, I prepaid several thousand dollars for PRP injections, but after surgery the plan changed and the doctor agreed a refund was owed for injections not received. This was never disputed. Despite that, it took about six months of repeated calls, emails, and office visits to receive the refund. I was told multiple times that the refund had been processed or mailed when it had not. I am sharing this so patients can be aware of the refund process before paying large amounts upfront. Although the Dr. blamed a bad billing company, the correspondence I had was always with his office staff who were communicating with him.