The website says that the salon can complete a custom tan. I called and was informed that they…read moreschedule via a group chat with the sprayers. I had a few questions to ensure selection of the right services. I'm Black American and really needed help with 2 custom applications within the next couple of weeks for an event. Understandable that our business may not be a huge source of revenue. I don't understand why if the business doesn't offer service for populations with darker melanin this isn't just stated. They did apologize that they weren't able to help, but I can't begin to express how many emotions rushed in with this experience. Updated Close: The last message from the business is highlighted in the third image at the bottom of the screen "Okay! Sorry we couldn't help." That is actually verbatim the text. We can align that the business said it could not help. The challenge with using text, is the elimination of one's ability to understand tone and in some case's context. For me scheduling a simple service I was initially excited about resulted in tears, frustration and humiliation. Requiring the use of text to schedule an appointment... well simply put, it's a service gap within the business. The defined gap for Tan360 is there's no way for the customer to get support in identifying the right services from someone who can provide experience or expertise in an unfamiliar subject matter to the consumer. The team was not able to answer questions. The initial review was completed and submitted prior to Brina's call attempt. To close the loop, this was and is my experience through my lens as a Black American with Tan360. I didn't provide false data, nor capitalize any part of the subpar experience, screenshots were provided for support. and I referenced the business and practices I experienced. It's simply that, my experience. It feels 1964 'water fountain'. While, I believe it important to share my experience with others, I'm comfortable with the notion that Tan360 did not experience or feel any part of what I did. The target is to bring awareness to others to avoid what I experienced. If Tan360 gains useful nuggets, increased cultural awareness, or even impact awareness from the review, well I think that's cool as well. The key is this, if this is the experience to drink from the fountain, it's not the water I want and that's my choice. I clearly communicated the concern to the business and was very open about the review prior to posting. Attempting to call after I had already closed the matter with Tan360 staff to not actually discuss any part of the concern but rather to schedule the appointment is dismissive, and oblivious. Starting with, 'hey, I understand we didn't get you what you needed. I'm sorry, would you be comfortable with speaking with me directly? I'd like to help,' is a great way to open the door to uncomfortable conversations. How about just simply saying, "I'm so sorry you experienced that. It's not my desire, so thank you for sharing. I'd like to help." There are a myriad of responses... minimizing my experience or review however.... is not the best approach.

clean & friendly staff! Great spray tan prices!! I would highly recommend. I've never waited for a…read morebed!

Always very friendly, knowledgeable, and accommodating. Recommend over others in the area.read more

Do NOT spray tan here, the place itself and the tanning beds are good and super nice . The spray…read moretan is a Whole different story. I went in and got the supreme that gives you the prep spray I got the darkest option for actual tan and then the hydrating spray after. I got NO color from the first spray tan, so 2 days later I went back and got a clear spray. I got color this time BUT it was the most awkward tan ever. Parts of my hands but not my whole hand was tab, the top of my arms were tan but the underneath were not, parts of my legs got color but patchy and not even as dark as I was expecting. All in all the staff and the facility are amazing , the beds they offer were nice but I would NEVER spray here .

I love going here. The staff is great, always helpful. The rooms are clean. And they offer a…read morevariety of beds. I've been tanning here for 3 years. I highly recommend Total Tan!!

I absolutely love the staff here! So welcoming and nice and gave me just what I was looking for, I…read moreneeded a fast tan for a shoot the following day and my spray tan showed up overnight! They were even giving out for samples at the time so it was such a welcoming experience. I will say the spray tan did not get the side of me, I did compare it to other tanning salons and this one does not have you stand in different positions, just front and back, not side shifting. It did last around a week and a half so that was nice! I did also purchase a sunbed level 3 I believe package (monthly 50$) and I thought that was an okay deal compared to others!

I just signed up for the plan and Linda was awesome. GREAT CUSTOMER SERVICE and they have awesome…read moreequipment! Ready to get my tan on!

This is a great place that is ultra clean and with tanning beds that really work. We tried another…read moreplace and couldn't get even a faint tan so we came here and love it. Beds are well maintained and you really get a nice tan quickly. Oh, and there are free upgrades on Fridays.

My favorite place to spray tan! Always the cleanest, and the staff is always so sweet! Been coming…read morehere for years because it's always consistent and great!

Very clean and nice! Friendly staff and nice selection of tanning options. I would definitely…read morerecommend.

One of my favorite places to relax, unwind, and escape the hubbub of ever day life, before leaving…read morefeeling beautiful, refreshed, and that I was able to get a spa-like experience in just 10-30 minutes with the expertise and advice of the wonderful staff there! Would recommend to anyone who's considering becoming a client/patient!!!

Snotty staff! Also charged me for 2 full months when I only went there for 1 week while I was in…read moretown. I don't live anywhere near a Glo in my state but they still made me pay 2 full months and they were snotty about it. Then they replied that they can't find my account which is because I canceled it. after paying my 2 months. Or they are lying.

Pretty inside and clean. Terrible customer service. I have been calling and emailing for over a…read moreweek about being charged for several months I was not aware of and no manager will speak with me.

They no showed and I leave for vacation in a day. A friend of mine recommended Vespa spray tans…read more District tan has them. I emailed back-and-forth we set a date and time. I drove 25 minutes to get here and it's a no-show. No one's there. I waited 30 minutes called no one's here. No one's called back.

My wife and I have been coming to Coconut Beach for several years. We both go to the Independence…read morelocation. If I could I would separate the reviews. Per customer service, the ladies ALWAYS make me feel welcome. They do an exceptional job. I would give them 5+ stars! HOWEVER, when it comes to management I have a major concern. As stated previously, my wife and I have enjoyed Coconut Beach for years. The rates continue to raise, and getting close to $65 a month. Though I understand there are new amenities that are being offered, neither my wife nor I are interested in these services. My MAJOR complaint is; My credit card information was stolen so my bank canceled my card. When I received my new card my wife went into Coconut Beach and was told the old card was declined. She explained the previous card's information was stolen so the bank had issued her a new card. When my wife gave the receptionist the new card, both my wife and my account was charged a $20 activation fee. When questioned about the fee we were told it is company policy and if she did not collect the money the company would take it out of the receptionist paycheck. I have been told these ladies make minimum wage. I later spoke with two other employees who stated this was the policy. It is bad enough that we were charged an additional $40, but there is NO discretion for cases such as ours. So unfortunately due to the continued rise in costs, and hard fast rules that do not take the customer's situation into account, I have effectively cancelled my membership as of today. I hope management will look into this policy to see if it is worth threatening a minimum wage employees with docking their pay in lieu of a common sense approach to a customer's situation.

I was going to an event and wanted to spray tan. I have sprayed tanned all my life because I have…read moreskin cancer. I purchased a spray and added extra brozner which was 42.00 dollars I sprayed and I got out and I was still really white. I mentioned something to the cashier and she said wait until the morning if not come back on saturday and we will give you your money back. So I woke up the next morning and I was not tan at all. I went back up there on Saturday to get a refund and the girl working the counter would not give me one. She said " I have to text the owner and she will give you a call back in 3-5 business days. Well that never happen and I still dont have my money back and they didnt even offer me another tan. Very bad business. Dont go here. the machine had to of been clogged which means they are not doing maintance on their machines. Very bad business.

Best tanning beds in Lawrence. The staff is friendly and professional. They take te time to explain…read moreeverything and to answer any questions. I highly recommend them. You won't be sorry

Manager and employees are disrespectful and "take pride" in their business but will steal your…read moremoney and then harass you by blaming you for the situation. Learn how to run a business, and maybe in your 60 hours of employee training teach them to own up to mistakes

Great place to work out and tan! Very clean gym with a wide variety of equipment. TVs to watch…read morewhile you work out. There is also a free weight room. Three tanning beds, one is a stand up. You don't have to have a membership to tan, either. Lotions are available to purchase. Small town with a great gym...and tanning!

Wow! My experience with this business has been amazing. I utilize the Tivity program and Kelli…read morecouldn't have been more helpful with signing me up. She was patient with me and even followed up the next day. Unmatched customer service, clean facility, large variety of workout equipment, no complaints. They have a variety of cardio equipment, weight machines, a squat rack, a smith machine, cable machine, and free weights from 5 lbs to over 100 lbs. A small facility but they make great use of their space - the facility never felt crowded. Can't rave enough, thank you so much for making this a personal and pleasant experience for me!