the care i got here as a kid in RTC set me for life, i want to thank the old staff that always had…read moremy back

The staff at Sheppard Pratt have been consistently unprofessional in my experience. On multiple…read moreoccasions when calling to speak with a patient, I was met with a curt tone, interrupted, and placed on hold without any explanation. What's even more concerning is that this does not appear to be an isolated incident. Other family members and callers have reported being placed on hold for extended periods (15+ minutes) and then having their calls abruptly disconnected without explanation. If a patient is unavailable or there are communication restrictions, that should be clearly communicated. Repeatedly placing callers on hold and disconnecting calls creates unnecessary stress for families trying to check on their loved ones. For a facility that provides mental health care, a higher level of professionalism, communication, and empathy should be expected. unfortunately, my experience has not reflected that standard.

This company is just another pill pushing entity. Disorganized practices and they do f offer…read morecomprehensive support. When I lost my job and insurance they refused to work with me to wean or even switch to a cheaper med. doctors often ignore therapists who try to advocate for their clients. I wonder how many serious mental health crises occurred as a result of their negligence. If all you need is medicine...cool. If you want a place that will work with you in times of crisis to stay well?? This isn't the place.

Look else where for care. They don't answer the phone, disorganized, no support, will not try…read moredifferent medications, they forget they have an appointment with you and do not show up. Vicky B.

Wellspring will change your life and help you peel back the layers of your pain to discover a new…read morebeginning.

been a patient for 10 years needed some paperwork filled out. tried to get an appointment and…read morenothing for a month. went to office to ask doctor to fill out my paperwork(would take 10 mins). they wanted $150 to fill out paperwork. office staff got very nasty and started yelling at me. i did nothing but sit there and tried to plead my case for a 10 min visit. she threatened to call the police on me. i have never been involved with the police in any way. I'm generally a pretty easy going person. but this lady who works the desk was extremely rude and unprofessional. don't recommend. when you need some support, you would think you could get it from your psychiatrist. not at this place.

Kristelle listened to my needs and provides the right medicine. She is timely and always listens…read morepatiently.

I will say that my clinic's Towson location is great they are also nice when you have an…read moreappointment time you're actually seeing you're not sitting there for hours that is like the best place to go on the other hand than that clinic Dundalk location I would never recommend the people that work there some of them are nasty but when you are scheduled an appointment for 9:00 a.m. you might get seen by 10:00 a.m. and be out of there by 10:30 or 11:00 I don't know why because they like had the same people working the same amount of customers and it's like they're slow or they don't want to do their job or something I don't know but yeah a lot of times they call in the wrong medicine at the dental location a lot of times I waited five hours to get my medicine called in before and then they had attitude about it but the towels location is great I would recommend them to everybody

This place saved my life. Great staff, super friendly. They were there for me when I was at the…read morelowest point in my life. I was broke, jobless and a heroin addict. Thanks to the MAT program I now work a full time job. I'm able to do normal things and live my life to the fullest and been one month clean and plan on keeping it that way! This place really helped me turn my life around and I can't that k them enough.

Great Home Health Care Agency..Staff very friendly and knowledgeable about all clients . Ms.Johnson…read moreand Mrs.Jackson keep open communication for all staff and clients..I recommend this agency to any family thats looking for services for their love one.You will not be disappointed and the quality of services you receive.

From the owner: Lotus Home Care goes beyond traditional home care by offering mental health services specifically…read moredesigned for our elderly clients—a service most home care agencies don't provide. We understand that true wellness encompasses both physical and emotional health. That's why we've partnered with licensed mental health professionals to address anxiety, depression, trauma, grief, and emotional well-being as part of our comprehensive care approach. Our clients benefit from: Licensed clinical therapy and counseling Trauma-informed care practices Emotional support and mental wellness strategies Holistic healing that treats the whole person Mental health matters at every age, and our elderly clients deserve access to compassionate, professional support that honors their emotional needs alongside their physical care. Accepting new clients

I have the most superficial of reviews here, as I didn't make it past the security person at the…read morefront. However, the grounds of Gilchrist Center Towson were absolutely beautiful, especially covered with an untouched layer of snow. I imagine it's stunning there in the other seasons. And security here is pretty serious. I suspect one would feel safe having their loved on here, with spectacular views.

Therapists are fine but I feel like they over schedule as a money grab. Billing is random and…read morenothing is itemized. Also billing dept is IMPOSSIBLE to reach and they never call you back. They failed to ever bill my insurance for some reason and were just charging me directly.

I have been attending treatment here for quite a while. I receive online counseling service. I had…read morenot been in therapy in over 20 years but I felt I needed to re-engage after much soul searching. I was able to go online and choose my therapist. I chose Mr. Berry. Day one and since then as been a phenomenal experience. Mr. Berry is personable, and professional. He is kind and compassionate, and eased me into my experience of online treatment. I was able to discuss my treatment plan and my progress that was reviewed by both of us. I am very happy with my treatment and experience. Mentally, I am in a much better place and I am feeling better each day. I just wanted to let you all know, Mr. Berry is an excellent therapist that is concerned about my mental health. He is always available and willing to listen and offer his expertise.