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    Tames General Services

    5.0 (1 review)
    Closed 7:00 am - 6:00 pm

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    Services - Tames General Services

    Bathroom remodeling

    Bedroom remodeling

    Common area remodeling

    7 More Services

    Damage restoration

    Garage remodeling

    Kitchen remodeling

    Laundry room remodeling

    Mold remediation

    Remodeling

    Tile installation or replacement

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    Recommended Reviews - Tames General Services

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    6 months ago

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    Mosaic Tile Company

    Mosaic Tile Company

    (49 reviews)

    I should have written this five years ago when the addition to my Old Town Alexandria house was…read morecompleted. This is a two-fold review. 8/2013 $10K spent on tile and grout for a master bedroom, master bath, entire kitchen, living area, laundry room and half bath. Worked with the most amazing designer, Ana Laserna. So many incredible choices i wished i had 10 bathrooms and bedrooms to decorate (my budget said otherwise). Still, this was a very sizeable spend for me. I was beyond thrilled with my choices, thanks to Ana. Service, response time, quality and pricing - all outstanding. 2/2019 A sizeable part of my master bath shower grout on the floor and walls had changed from the "Light Smoke" to WHITE. Couldn't figure it out. No amount of cleaners would fix it. On 2/2, I called Mosaic Tile in Chantilly and the most knowledgable woman, Jen, answered the phone. I had all my original receipts (yes, one of those and it has been a blessing) and described my dilemma. She knew immediately what had happened and knew that the Cement Grout Glaze Remover would fix it. She was so helpful and Mosaic Tile is fortunate she works for them. Unfortunately, driving to Chantilly from Old Town is like a full day trip. Jen struck gold again. There is also a Mosaic Tile in Alexandria, 15 minutes from me. She even went into the computer and saw they had two in inventory. Off i flew, since they closed in 30 minutes. Well, i learned WHY my grout had turned white. My lousy contractor ( who will remain unnamed becuase I still have issues with them, five years after the fact) put too much water in the grout and this caused it to discolor. Didn't surprise me they had made the mistake. Super Bowl Sunday. Time to test this out on a portion of the shower floor. I've attached a picture of my "before" floor. Hopefully i will return within a week and post an "after" picture.

    I was looking for a particular tile and the rep didn't want to hear from me at all. In-fact, I was…read morereferred to them by the manufacturer that they were their distributors. He even got mad when I gave him the SKU # and said , " I told you we don't have it"

    Mosaic - Primary vanity. Waiting on countertop.

    Mosaic

    (10 reviews)

    So apparently I'm the only client who had a negative experience here. I have gone back and forth in…read moremy mind on whether I should post this but I don't want another family to have to deal with what I've gone through. This will be a long review, my biggest takeaway is that if you are on a timeline, do not use them. We spent approximately $35,000 on goods and an additional $17,000 on kitchen cabinets which is a lot of money to us. We are a family who has been saving for a few years to build our forever home. I knew I was paying a premium on goods and that I was being charged more for the goods than other places but I did it because we were on a timeline with our move and thought that they would provide us great customer service. That did not happen. We also started the process from another state and were assured that once I picked everything, they would manage it. Before I get into the timeline issue, i was extremely frustrated by the all around poor customer service. I had to deal with a Mr. Joe Hunter on 2 occasions during this fiasco and he was rude and extremely condescending. I would never speak to someone the way Joe spoke to me on the phone. Additionally, our sub contractor was also treated pretty poorly on numerous occasions which I did not like. We purchased our house in February so that we could start renovations to move in June 1st. We hired a contractor who has also screwed up our timeline pretty badly but this isn't about him. Our contractor linked me in with Janelle who is the designer we used. I flew in on March 19th to start the process and again on April 6th to finish the process. We went over my timeline on both meetings. We are renovating 3 bathrooms, our kitchen, and purchased all new floors. None of our stuff was ordered until the first week in June. When I went in to speak to Joe and Janelle about it they completely blamed the contractor. I agree that again a lot of it was on him but Janelle regularly sent me emails and it would have been really nice as a customer if she had given me a heads up that none of my stuff had been ordered. We are still waiting on a bulk of our order and no updates at all. They were supposed to send someone over today to measure our vanity so that the counter top could be ordered. That did not happen. I have zero complete bathrooms, no kitchen and zero communication from Mosaic. Pictures of my unfinished bathrooms and kitchen. Premium pricing for a non-premium service. I am so disappointed by all of it.

    Great customer service, and had the hard-to-find item I needed. I was in depressed need of a…read morecarrara marble threshold 4" wide by at least 41" in length as a transition piece from my wood flooring to the new kitchen tile flooring. All the other stores in the area only stock 4"x36" or 6"x60" or 72" (Floor&Decor, The Tile Shop, Home Depot). I found a place that would go custom size, but they needed a week to do it. I literally needed "now," and couldn't wait without delaying the flooring installation. When I called Mosaic, the customer service representative listened and said they had just what I needed. Since I live just 2-3 miles away I went immediately. Upon my arrive I simply introduced myself and was presented the threshold I needed--4"x48". I was promptly on my way feeling very successful that I was able to find Mosaic, who saved the day. I'll certainly be giving Mosaic more opportunities in future projects

    Tames General Services - contractors - Updated May 2026

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