Two of our bathroom showers had temporary fixes that started to fail from a previous owner. I was…read moretold by a plumber to find someone that could regrout and seal our bathroom showers. I did my dreaded search looking for a company that was trustworthy and had great reviews. I happened to come across The Grout Genie and scrolled through their reviews and saw so many great things customers were saying, so I gave them a call. OMG! All of the reviews are accurate. From the start, everyone I dealt with in the company was very responsive, professional, and on time. Brad did our work and he was freaking amazing! He did such a thorough job and made our showers that are from 1999 shine and look brand new again. I will be calling them when I'm ready to do other repair work in our bathroom. This is a great company! Thank you The Grout Genie!!

A great company with great people!…read more They really know their job and how to help people make choices. The install went great and looks great. The customer service for scheduling the work and selecting tile was also great. We really leaned on them for help and they came through!

We've had Steve from S Fyvie Handyman Services out to our 50-year-old home in Burke a couple of…read moretimes now, and we honestly couldn't recommend him more. He's always on time, super courteous, and just really easy to work with. So far he's helped us with everything from installing plumbing fixtures and medicine cabinets to repairing drywall and even adding some landscaping elements. Every job was done quickly, cleanly, and with real skill. What we appreciate most (besides how nice the work looks) is that his rates are fair and consistent -- no surprises. It's such a relief to have someone you can trust to show up, do the job right, and treat your home with care. Steve's our go-to handyman now, hands down.

He was efficient and very nice as well. Even helped me find the part I needed. Offered me the best…read moreprice

Professional; Good work; Satisfied with service provided; Prompt xxxxxxxxxxxxxxxxxxxxxread more

Junior and his team did a great job with some handyman work around my house. Replaced a light…read morefixture, resealed a shower and cleaned my roof/gutters. He was very easy to communicate with to obtain an estimate and promptly completed the work. His rate was very reasonable. I would definitely hire him again. Thank you!

Great selection and display, but four salespeople behind the desk, and no one even came out to say…read morehi or offer support. We wandered and measured and left. Got great ideas, but we will be purchasing elsewhere.

I made an appointment online to get help from a knowledgeable salesperson. It was very helpful, we…read morepicked out what I liked and he asked all the right questions. The tile is now installed and it looks perfect. Highly recommend.

I was remodeling a bathroom and ran into difficulty removing tile from a concrete floor. One…read morecompany I contacted in April told me they were "booked until November." Mr. Lee responded promptly and completed the work within a few hours, taking precautions to limit the dust produced by this labor intensive job. Highly satisfied with the service he provided and the price was fair.

We had our floors done by Bruce last year, and I couldn't be happier with the results! Bruce is…read moreawesome, professional, knowledgeable, and clearly takes a lot of pride in his work. He has a strong Korean accent, so I found that communicating via text worked best to make sure we were always on the same page, and it made the whole process smooth and easy. We chose the "Grande Goldin Oak" by COREtec, a thick LVP flooring. Bruce mentioned he hadn't installed LVP this thick before, but he and his team did an incredible job. The installation was precise, clean, and the finished floor looks absolutely perfect, better than I could have imagined. Beyond the quality of his craftsmanship, Bruce is also very kind and truly cares about his work. It shows in every detail. If you're considering new flooring, I highly recommend Bruce and his team. You'll be in great hands! Thank you, Bruce!

Exceptional from start to finish. Their team is professional, detail-oriented, and seems to operate…read moreat a very high standard. Communication is always transparent and consistent, and they really know how to pay attention to even the smallest details. Highly recommend!

Working with this company was a train wreck. The GM is in way over his head and does not return…read morephone calls or text messages. A poor experience from start to finish.

I should have written this five years ago when the addition to my Old Town Alexandria house was…read morecompleted. This is a two-fold review. 8/2013 $10K spent on tile and grout for a master bedroom, master bath, entire kitchen, living area, laundry room and half bath. Worked with the most amazing designer, Ana Laserna. So many incredible choices i wished i had 10 bathrooms and bedrooms to decorate (my budget said otherwise). Still, this was a very sizeable spend for me. I was beyond thrilled with my choices, thanks to Ana. Service, response time, quality and pricing - all outstanding. 2/2019 A sizeable part of my master bath shower grout on the floor and walls had changed from the "Light Smoke" to WHITE. Couldn't figure it out. No amount of cleaners would fix it. On 2/2, I called Mosaic Tile in Chantilly and the most knowledgable woman, Jen, answered the phone. I had all my original receipts (yes, one of those and it has been a blessing) and described my dilemma. She knew immediately what had happened and knew that the Cement Grout Glaze Remover would fix it. She was so helpful and Mosaic Tile is fortunate she works for them. Unfortunately, driving to Chantilly from Old Town is like a full day trip. Jen struck gold again. There is also a Mosaic Tile in Alexandria, 15 minutes from me. She even went into the computer and saw they had two in inventory. Off i flew, since they closed in 30 minutes. Well, i learned WHY my grout had turned white. My lousy contractor ( who will remain unnamed becuase I still have issues with them, five years after the fact) put too much water in the grout and this caused it to discolor. Didn't surprise me they had made the mistake. Super Bowl Sunday. Time to test this out on a portion of the shower floor. I've attached a picture of my "before" floor. Hopefully i will return within a week and post an "after" picture.

I was looking for a particular tile and the rep didn't want to hear from me at all. In-fact, I was…read morereferred to them by the manufacturer that they were their distributors. He even got mad when I gave him the SKU # and said , " I told you we don't have it"

Not enough manpower/staffing to install toilet, new vanity, or bathtub. I believe it's a super tiny…read more- company.

I called Precision contracting and had a fairly small job. I know they don't usually do projects as…read moresmall as what I needed, but they came out took a look, gave me their honest opinion and my options for what I needed to have done. I reviewed and signed the contract. The work was done quickly, efficiently and professionally. I could not be happier with my results and would recommend them for any projects that you have.

So apparently I'm the only client who had a negative experience here. I have gone back and forth in…read moremy mind on whether I should post this but I don't want another family to have to deal with what I've gone through. This will be a long review, my biggest takeaway is that if you are on a timeline, do not use them. We spent approximately $35,000 on goods and an additional $17,000 on kitchen cabinets which is a lot of money to us. We are a family who has been saving for a few years to build our forever home. I knew I was paying a premium on goods and that I was being charged more for the goods than other places but I did it because we were on a timeline with our move and thought that they would provide us great customer service. That did not happen. We also started the process from another state and were assured that once I picked everything, they would manage it. Before I get into the timeline issue, i was extremely frustrated by the all around poor customer service. I had to deal with a Mr. Joe Hunter on 2 occasions during this fiasco and he was rude and extremely condescending. I would never speak to someone the way Joe spoke to me on the phone. Additionally, our sub contractor was also treated pretty poorly on numerous occasions which I did not like. We purchased our house in February so that we could start renovations to move in June 1st. We hired a contractor who has also screwed up our timeline pretty badly but this isn't about him. Our contractor linked me in with Janelle who is the designer we used. I flew in on March 19th to start the process and again on April 6th to finish the process. We went over my timeline on both meetings. We are renovating 3 bathrooms, our kitchen, and purchased all new floors. None of our stuff was ordered until the first week in June. When I went in to speak to Joe and Janelle about it they completely blamed the contractor. I agree that again a lot of it was on him but Janelle regularly sent me emails and it would have been really nice as a customer if she had given me a heads up that none of my stuff had been ordered. We are still waiting on a bulk of our order and no updates at all. They were supposed to send someone over today to measure our vanity so that the counter top could be ordered. That did not happen. I have zero complete bathrooms, no kitchen and zero communication from Mosaic. Pictures of my unfinished bathrooms and kitchen. Premium pricing for a non-premium service. I am so disappointed by all of it.

Great customer service, and had the hard-to-find item I needed. I was in depressed need of a…read morecarrara marble threshold 4" wide by at least 41" in length as a transition piece from my wood flooring to the new kitchen tile flooring. All the other stores in the area only stock 4"x36" or 6"x60" or 72" (Floor&Decor, The Tile Shop, Home Depot). I found a place that would go custom size, but they needed a week to do it. I literally needed "now," and couldn't wait without delaying the flooring installation. When I called Mosaic, the customer service representative listened and said they had just what I needed. Since I live just 2-3 miles away I went immediately. Upon my arrive I simply introduced myself and was presented the threshold I needed--4"x48". I was promptly on my way feeling very successful that I was able to find Mosaic, who saved the day. I'll certainly be giving Mosaic more opportunities in future projects

We used this company several years ago. The work was okay but there were several measurement…read moreissues. One issue was that our medicine cabinets were supposed to be recessed and it couldn't be done as they didn't allow enough room. Very disappointing... Also they gave us a quote and then kept charging us constantly for materials. I wouldn't recommend them after our experience.

I wish you could separate customer service reviews from other topics. Their customer service was…read moregreat. They arrived on time, even though I didn't and their quote came back same day. I couldn't ask for more on that front. Pricing is another story. Total to tile two tiny areas (small laundry and foyer) is $4K? And I am providing the tile? This seems really exorbitant. Sorry guys, I am sure your work is great, but going to have to shop around.