1. Tam T. Chu

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Phoenix, AZ

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9 years ago

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Paxton Donald E MD

Paxton Donald E MD

4.2(10 reviews)
0.6 mi

I wish I could give 0 stars. I chose his office because his reviews through Aetna are high. After…read moreseveral missteps and unprofessionalism with his office, I will never return. As a provider, he's average and the interaction was awkward. 1. The front office staff felt like their curse-word infused, personal conversations were more important than checking me in, waiting 5 minutes as they chatted as I stood in view. 2. Dr. Paxton was 1 hour late to the appointment. I should have left at this point. 3. I was very specific about getting a preventative, physical exam and he said "They don't pay me to perform wellness exams" which led me to ask "should I be here then?" and him assuring me I should be. Uhhh okay? 4. The office incorrectly billed my insurance and they blamed my insurance for processing their codes as outside of my covered services which led me to having a bill when I shouldn't have. Their billing person is conveniently located remotely, so you can only get ahold of her if she calls you. This seems a little intentional. I filed a formal complaint/appeal with my insurance as I found this visit a waste of my time and money filled with unprofessionalism and billing errors. I've never left a doctor appointment more disappointed than when I left Dr. Paxton's office.

The type of care you look for in a Doctor. Dr. Paxtons…read moreoffice staff and Office is kne of the most heartfelt, caring, Gentle People skills, knowledge and due diligence is 100 % above and beyond. If there was a way to give this Dr. And his office staff the biggest KUDOS in the valley, it would be given. I have learned so much and been treated with the most upmost respect and care this is the place. Ill be going to this Dr. Until I no longer am able to. Thanks for the best health care and observation of my health journey and goals. Vivien Aguilar

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Paxton Donald E MD
Paxton Donald E MD - Basic waiting room. Clean and uncluttered.

Basic waiting room. Clean and uncluttered.

Paxton Donald E MD - Window could use some cleaning attention too

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Window could use some cleaning attention too

Clinica La Familia - Modern CLF Centro lobby: Sleek blue reception, granite counters, clean tiling, and professional signage, just off I-10 & 16th St in Phoenix.

Clinica La Familia

1.9(23 reviews)
2.2 mi

I took my mother here for her immigration medical exam. Before scheduling her first appointment, I…read morewas told the total cost would be about $800 if she did not have vaccine records. I was informed this price would include all required vaccines, including any that required double doses. On our second visit, there was a miscommunication regarding the charges from the first visit, and I realized we had been overcharged. Although the clinic eventually provided paperwork and receipts for both visits, the final total came out to $1,200. This was very frustrating, especially because I chose this location specifically due to being told it was more affordable than other offices. In the end, other locations actually cost less than Clinica La Familia. If you are coming here for an immigration medical exam without vaccine records, be prepared to pay around $1,200--not the $800 you may be quoted initially.

DO NOT COME HERE FOR ANY IMMIGRATION SERVICES. They do not care if you spend hundreds of dollars…read moredoing their exam. They do not work with you in the moments that matter. Because of them my husband will be deported. I have no idea how any of these terrible people sleep at night knowing they are one of the reason families are being separated. Do not waste your time and money with a clinic who is not for the people. I called begged and pleated explaining that he was in custody and was unable to be present of a second sealed copy of the documentation for the adjustment of status. They initially ignored my calls for weeks and when I finally reached them they completely refuse to work with my situation. They say they pride themselves in compassionate care. They are not compassionate. They DO NOT CARE ABOUT ANYONE BUT THEIR POCKETS.

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Clinica La Familia
Clinica La Familia - Claudia Romo, FNP-C -- Family nurse practitioner offering thoughtful, patient-centered care with a strong nursing foundation.

Claudia Romo, FNP-C -- Family nurse practitioner offering thoughtful, patient-centered care with a strong nursing foundation.

Clinica La Familia - They give you a number instead of calling you by your last name or first name.

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They give you a number instead of calling you by your last name or first name.

Banner - University Internal Medicine Center - Business card & pamphlet of Luke Peterson D.O. (specialist - Addiction Medicine/Family Medicine)

Banner - University Internal Medicine Center

2.9(16 reviews)
1.9 mi

The family practice is very professional they care about patients and the staff is very…read moreprofessional and caring. Family practice cares for check ups and other visits but you can always get an appointment.

I gave Dr. Jennifer Meyfeldt a 2-3 year long chance to be my PCP. She's friendly but young and not…read morethat knowledgeable. The last 3 appts I had to wait in her office OVER AN HOUR (after being called out from the Lobby, and after a nurse weighed me, took my blood pressure, etc.). All I needed her for were Annual Checkups, Flu Shots, Referrals to various Specialists and the rare targeted Lab. But NOTHING ever went smoothly. Everything was miscommunication with her and her staff (they're pretty lame too). The messages you send thru her staff never get read by her, or are misinterpreted by her, or she claims she never received the message. U simply cannot get anything accomplished thru her. I am always the one calling her staff to move the ball along. She usually drops the ball. No one is paying ME for being on Hold, having to explain everything all over to a new staff member. It's very frustrating. As much as she laughs and smiles, I don't think she actually gives AF about any of her patients. I get MUCH MORE done thru my local Naturopathic MD. NOW I've come to find out that Banner Internal Medicine has not bothered to call in their IT team to find out why their communications to BCBS/CVS/CAREMARK are not going thru ... EVER. Surely many of their patients have BCBS/CVS/Caremark and are having trouble with calls and faxes going thru. Yet everyone there has been coached to claim they have no knowledge of the problem. So I did a simple Google search and found TONS of info about their inability of Banner Internal Medicine to comm with CVS/Caremark. She gonna get FIRED.

Shafa Medical Clinic

Shafa Medical Clinic

2.6(26 reviews)
0.6 mi

I needed a primary care doctor and she was close by! She's very no nonsense and gets things done…read more The staff is very casual and relaxed and skews younger I think. It's definitely led to some random mix ups from time to time but it's never bothered me lol I like that I can get in to see her same week and that she's pretty good with timeliness.

My last visit with Dr Modesta at Shafa Medical was about 10 years ago. She is a great doctor who…read morecares about her patients. When my insurance changed, I had to go to a different clinic. Fast forward 10 years. I remember how much I appreciated Dr. Modesta's care and i knew her clinic accepted Medicare, so I scheduled an appointment. Her office staff, MaryJane, called to get my current insurance information. Then two days later I was informed that I had an outstanding balance--from 10 years ago--that needed to be paid before my appointment in early May. I returned the call and asked for clarification as to the charges and mentioned that I had not received a bill/statement at the time. MaryJane said she would get that to me. Next day I get a call that the charges went into collections. to send a bill for a couple hundred dollars to collections without even sending me a statement that to me crosses the ethical professional boundary that I cannot overlook. MaryJane assured me that since this charge was in collections, it would not affect my ability to see Dr. Modesta. Dr Modesta is a great doctor but her office practices are unprofessional. I do not know if it has improved in 10 years, but I am not keeping my appointment to find out.

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Shafa Medical Clinic

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Andres Hernandez, MD

Andres Hernandez, MD

3.5(2 reviews)
0.7 mi

I started seeing Dr. Hernandez soon after I moved to Phoenix, 'only' because he was near my apt. It…read morewasn't long before I realized if you have a complex medical history he is not the doctor for you! I have no idea why I stayed so long other than he was close. Once he came into the exam room and told me he could hear me wheezing from across the hall but of course he did NOT address my loud wheezing. When I left his office I immediately went down to the 3rd. floor to my pulmonologist office. After seeing a intake nurse my pulmonologist saw me immediately (I refused going to the hospital since I have 20 yr. old cat & didn't know anyone I'd trust taking care of him yet)! My last, last straw came last year when I had FINALLY found a interventional radiologist who has the expertise and experience to remove a 10 year dwell time IVC filter and I requested a referral to see this doctor. Dr. Hernandez refused even after I showed him the emails between this Dr. and me. Believe it or not, Dr. Hernandez thought the emails were from a scammer even though the emails came from Banner Anderson hospital. I even showed Dr. Hernandez the email after this Dr. had pulled my IVC filter scan and said my IVC filter legs was embedded in my IVC!!! I came out so upset/near tears one of his office staff came over and asked the problem. Once I explained she offered to go talk to him. Praise God, she came back with the referral I requested. Since this was potentially a very dangerous situation in a week/after getting my ins. approval I was in surgery getting my embedded IVC filter removed @ Banner Anderson hospital by the Dr. who Dr. Hernandez 'claimed' was a scammer! Need I say after that I found another PCP! Let me end by saying, if you do not have a serious or complex medical history by all means Dr. Hernandez maybe a good Dr. for you.

Dr Hernandez is amazing, I went to get a second opinion because I did not believe my regular Dr…read morethat my back was fine, I was still having pain, Dr Hernandez showed me why I was having back pain with the same X-ray papers that my other Dr had, Dr Hernandez quickly referred me to a chiropractor and told me he was going to talk to him and tell him to call me. Within the hour from leaving the office the chiropractor called me and set me up with an appointment ASAP. I am very impressed with Dr Hernandez and how he took care of me and made me feel very happy. Drs like this are hard to come by, Thank you Anna Maria from Dr Warren H Heller's office (the ophthalmologist) for referring me over. Dr Andres Hernandez is truly AMAZING, Erica and Patricia accommodated my appointment Thank you girls .

Tam T. Chu - internalmed - Updated October 2026

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