I wish I could give 0 stars. I chose his office because his reviews through Aetna are high. After…read moreseveral missteps and unprofessionalism with his office, I will never return. As a provider, he's average and the interaction was awkward. 1. The front office staff felt like their curse-word infused, personal conversations were more important than checking me in, waiting 5 minutes as they chatted as I stood in view. 2. Dr. Paxton was 1 hour late to the appointment. I should have left at this point. 3. I was very specific about getting a preventative, physical exam and he said "They don't pay me to perform wellness exams" which led me to ask "should I be here then?" and him assuring me I should be. Uhhh okay? 4. The office incorrectly billed my insurance and they blamed my insurance for processing their codes as outside of my covered services which led me to having a bill when I shouldn't have. Their billing person is conveniently located remotely, so you can only get ahold of her if she calls you. This seems a little intentional. I filed a formal complaint/appeal with my insurance as I found this visit a waste of my time and money filled with unprofessionalism and billing errors. I've never left a doctor appointment more disappointed than when I left Dr. Paxton's office.

The type of care you look for in a Doctor. Dr. Paxtons…read moreoffice staff and Office is kne of the most heartfelt, caring, Gentle People skills, knowledge and due diligence is 100 % above and beyond. If there was a way to give this Dr. And his office staff the biggest KUDOS in the valley, it would be given. I have learned so much and been treated with the most upmost respect and care this is the place. Ill be going to this Dr. Until I no longer am able to. Thanks for the best health care and observation of my health journey and goals. Vivien Aguilar

I had to make a last minute dr's appt for some dizziness I've been feeling for the past few weeks…read more After calling dr's offices for HALF AN HOUR, St. Joseph's Internal Medicine Clinic was one of the few places where I didn't have to sit through a long automated system before I finally got to talk to a real person to make an appt. And they were also one of the few that had appt availability within the week. They do use residents and nurse practitioners, so sometimes you will see them instead of a dr. But I have felt confident in their assessment, diagnosis, and care. Plus, the resident is working under a doctor who will double check the diagnosis. And the nurse practitioner will also sometimes pull in a doctor to confirm her diagnosis. I like that they are pretty prompt with appointments (I always get taken back within 10 minutes of arriving) and when I had to get a blood test done, it was easy to just walk across the hallway to do it. I will probably use this clinic as my primary care office in the future bc of the ease and availability of making appointments.

This place is something else. Every employee here needs training refreshing course…read more They give you an appointment expect 2 hours after your appointment for your medical employee to show up. Talk about being late! I've had 2 visits here so far and each time it was a scheduled appointment that enveloped my entire day! Expect to be at this place for about 5 hours on a scheduled appointment. If you care about your health this is not the place. Seriously stay away

Village Medical is the absolute worst company I have ever experienced in health care, and that's…read moresaying a lot! They have LESS THAN ZERO customer service and it's normal for them to make you wait for over an hour for an appointment, whether in person or virtual.

I took my mother here for her immigration medical exam. Before scheduling her first appointment, I…read morewas told the total cost would be about $800 if she did not have vaccine records. I was informed this price would include all required vaccines, including any that required double doses. On our second visit, there was a miscommunication regarding the charges from the first visit, and I realized we had been overcharged. Although the clinic eventually provided paperwork and receipts for both visits, the final total came out to $1,200. This was very frustrating, especially because I chose this location specifically due to being told it was more affordable than other offices. In the end, other locations actually cost less than Clinica La Familia. If you are coming here for an immigration medical exam without vaccine records, be prepared to pay around $1,200--not the $800 you may be quoted initially.

I had a fantastic experience with Dr. Nina Celaya at Clinica La Familia. Dr Celaya always listens…read moreto what is going on with me. Before Dr Celaya I tried many clinics and always felt like a problem that needed treatment according to the formula of a corporation. I really feel seen with Dr Celaya. She takes the time to listen to my concerns, explain my condition in a way I could easily understand, and answered all my questions thoroughly. I felt very comfortable and confident in her care. The receptionist, Priscilla, also takes the time to know me and understand what I need before and after each visit. I highly recommend Dr Celaya and Clinica La Familia at 35th avenue and Baseline Rd.

These doctors are AMAZING…read more Not every experience I have had here has been stellar, but every time I've had an issue, it was addressed immediately and it has never been held against me or used as a basis for retaliation. I am really picky about my health... I'll only see female doctors, I'll only see somebody who is experienced and certified/licensed in the specialty... I'll usually only see somebody who is around my age and who has a stellar academic record. I'm pretty demanding. I found this place when I first moved to AZ in 2012, and made it my medical home. My regular PCP is here (Norgaard) but from time to time she's unavailable and I'll see another doctor (usually Gwisdala or O'Malley). If I call and need to be seen the same or next day, they're usually able to get me in with a resident who is supervised by one of the attending physicians I am usually seen by, anyway. Bobby (another reviewer) points out that they do a lot of referrals. That's definitely true... but here's the thing. My PCP is an internist - she specializes in overall wellness... she isn't an expert on every aspect of every organ system and disease. I'd much more prefer she tell me she is unsure but that she knows where to get the answer than I would she render inadequate or inappropriate treatment. These people are so remarkably compassionate, understanding, patient. I have some pretty serious health issues and some that I blow way out of proportion, but they listen all the same. Not only that, they take me seriously and they really care. That's the part that blows my mind... it's not just about the payor source - it's about the person. I have had private insurance, AHCCCS, and no insurance and been seen at this office and treated with respect, dignity, and compassion every single time - without fail. THIS is what healthcare is supposed to be like. My physician and I are a team, and I seriously couldn't ask for a better teammate. If you want to go to the doctor, have everything fixed, and get mediocre-at-best care, go to a family doctor... they're first-level providers. They're not bad, by any means, but they're they're to keep you well and make sure you don't die before you have to. If you have a potentially complex medical history, you're going to need something more... this place provides that, and they do a damned good job.

I had been a patient of Dr. Newman's office for years, but my recent experience has been incredibly…read moredisappointing. It became nearly impossible to reach the office. Messages through the patient portal went unanswered, and phone messages were never returned by her assistant Alondra. As a diabetic, I had to wait over a week after my lab work to receive medical advice and have my prescription sent to the pharmacy. Delays like this can have serious consequences for patients with chronic conditions. After years of being a loyal patient, I've decided to find a new provider. I hope the office improves its communication and follow-up because patients deserve timely care and responses.

I needed a primary care doctor and she was close by! She's very no nonsense and gets things done…read more The staff is very casual and relaxed and skews younger I think. It's definitely led to some random mix ups from time to time but it's never bothered me lol I like that I can get in to see her same week and that she's pretty good with timeliness.

My last visit with Dr Modesta at Shafa Medical was about 10 years ago. She is a great doctor who…read morecares about her patients. When my insurance changed, I had to go to a different clinic. Fast forward 10 years. I remember how much I appreciated Dr. Modesta's care and i knew her clinic accepted Medicare, so I scheduled an appointment. Her office staff, MaryJane, called to get my current insurance information. Then two days later I was informed that I had an outstanding balance--from 10 years ago--that needed to be paid before my appointment in early May. I returned the call and asked for clarification as to the charges and mentioned that I had not received a bill/statement at the time. MaryJane said she would get that to me. Next day I get a call that the charges went into collections. to send a bill for a couple hundred dollars to collections without even sending me a statement that to me crosses the ethical professional boundary that I cannot overlook. MaryJane assured me that since this charge was in collections, it would not affect my ability to see Dr. Modesta. Dr Modesta is a great doctor but her office practices are unprofessional. I do not know if it has improved in 10 years, but I am not keeping my appointment to find out.

I started seeing Dr. Hernandez soon after I moved to Phoenix, 'only' because he was near my apt. It…read morewasn't long before I realized if you have a complex medical history he is not the doctor for you! I have no idea why I stayed so long other than he was close. Once he came into the exam room and told me he could hear me wheezing from across the hall but of course he did NOT address my loud wheezing. When I left his office I immediately went down to the 3rd. floor to my pulmonologist office. After seeing a intake nurse my pulmonologist saw me immediately (I refused going to the hospital since I have 20 yr. old cat & didn't know anyone I'd trust taking care of him yet)! My last, last straw came last year when I had FINALLY found a interventional radiologist who has the expertise and experience to remove a 10 year dwell time IVC filter and I requested a referral to see this doctor. Dr. Hernandez refused even after I showed him the emails between this Dr. and me. Believe it or not, Dr. Hernandez thought the emails were from a scammer even though the emails came from Banner Anderson hospital. I even showed Dr. Hernandez the email after this Dr. had pulled my IVC filter scan and said my IVC filter legs was embedded in my IVC!!! I came out so upset/near tears one of his office staff came over and asked the problem. Once I explained she offered to go talk to him. Praise God, she came back with the referral I requested. Since this was potentially a very dangerous situation in a week/after getting my ins. approval I was in surgery getting my embedded IVC filter removed @ Banner Anderson hospital by the Dr. who Dr. Hernandez 'claimed' was a scammer! Need I say after that I found another PCP! Let me end by saying, if you do not have a serious or complex medical history by all means Dr. Hernandez maybe a good Dr. for you.

Dr Hernandez is amazing, I went to get a second opinion because I did not believe my regular Dr…read morethat my back was fine, I was still having pain, Dr Hernandez showed me why I was having back pain with the same X-ray papers that my other Dr had, Dr Hernandez quickly referred me to a chiropractor and told me he was going to talk to him and tell him to call me. Within the hour from leaving the office the chiropractor called me and set me up with an appointment ASAP. I am very impressed with Dr Hernandez and how he took care of me and made me feel very happy. Drs like this are hard to come by, Thank you Anna Maria from Dr Warren H Heller's office (the ophthalmologist) for referring me over. Dr Andres Hernandez is truly AMAZING, Erica and Patricia accommodated my appointment Thank you girls .

ATTENTION PARENTS OF COLOR; HE ISNT THE ONLY DOCTOR OF COLOR IN THE VALLEY DO NOT FEEL AS IF YOU…read moreCANT SEE OTHER DOCTORS OR FEEL TRAPPED. If i could give 1 star i would.... The receptionist needs to be retrained or maybe needs some home training. The doctor is even worse he has this sense of feeling like hes better than anybody and everybody. As i called and explained that i received an email about the time of my appointment and it was wrong i was hit with whataboutism and was dismissed. Instead of apologizing about THEIR system errors i was scolded about my previous missed appointments. As an professional and a nursing student seeing a doctor that i once looked up to treat his patients like this is extremely heartbreaking. This appointment was extremely important for my son and i was told maybe if my appointment was earlier i could of squeezed you in. Mind you the system itself had an error and i was blamed for said error. STEER CLEAR FROM HIM AT ALL COST.

Never had my appointment here. I called while pregnant and they told me to call the day after my…read moreson was born and they'd get me in that week. Once my son was born i called and was told a newborn visit for a baby born in May couldn't take place until July. My nurse at the hospital where my son was born said that's absolutely not normal so I called another Ped and they took me that same week.

In the three years that I have been a patient of Dr Jasser, he has always been very attentive to…read moreall of my health concerns. He is intelligent, very well educated, caring and very much focused on the patient during the visit. His staff is very professional and cooperative. If I need to see the doctor do to an immediate health concern, it is easy to get an appointment. I enjoy that fact that he is part of a small practice instead of part of a large chain with many locations and doctors. It is so much more personable.

Was dismissive of complaints which progressed to more serious conditions; arrogant and retaliatory…read morewhen brought to attention of others. After insurance filed complaint, he called me and was angry and defensive. Do not recommend

I love Dr Linda Austin. I feel like I matter to her. She carefully listens to what I have to say…read moreand I never feel rushed.

I love Dr. Austin, ive been seening her for almost 30 yrs. Shes been a amazing Dr. and a great…read morefriend. So sadly i just learned shes retiring in November broke my heart. Will miss her and Flora.