JC in your lab deserves a raise! I came in today to have blood drawn. She was happy, chatty,…read moreengaged, focused, efficient and thorough. I don't think I was in her office over two minutes and I'm not exaggerating. Not only that - I never felt a thing! I had to ask if she had inserted the needle and by the time I asked she was finished! Thank you for hiring such great people! Thank you JC!

I used to be the biggest supporter of One Medical, always encouraging everyone I knew to try them…read moreout. After they were purchased by Amazon, things took a turn. To make a long story short, here is are bullet points of what occurred: 1) Reached out to OM to ensure they accepted the new insurance plan I was considering. I was told by TWO different employees that they accepted it. 2) I used this insurance to see my doctor several times over a health concern. 3) Received a bill stating I would need to pay all out of pocket because OM didn't accept my plan. 4) Reached out to various departments at OM asking about this. After several attempts and many delays in getting someone to respond, I was finally told to speak to the office manager. 5) Office manager informed me they would look into it and see what could be done. Few weeks went by, no response. Reached out various times and finally heard back from a new office manager who told me she would look into the issue. 6) Several more weeks went by and still nothing. Left messages and emails and after about 4 months of this, was told I would need to speak to my insurance since they couldn't help me. 7) Due to the amount of time between having received the initial bill and finally being told I need to figure it out myself, I asked for them to please not send the bill to collections since I am very aware that medical offices will quickly take this route. 8) Was informed that they had already sent me to collections and there was nothing they could do about it and didn't even try to make it right by offering to refund my membership or anything else. 9) Had to pay the full bill through a collection agency which has now affect my credit all due to their staff being incompetent.

I would follow Ann Lacey wherever she practices, she is the best medical professional I trust. She…read moreis thorough, highly knowledgeable, and genuinely caring, which is exactly what anyone would want when it comes to their health. Her nurse assistant, Oscar, is equally outstanding, responsive, professional, and attentive. I have yet to encounter a single staff member who has not treated me with kindness, friendliness, and respect. Although I live in East Mesa, I willingly make the long drive because this level of care and treatment is truly exceptional and well worth it.

Dr. Johns is great; he really listened to my concerns and believed me about my symptoms. He was…read moreable to figure out what was wrong and treat it effectively. I have only positive things to say about him; he really spends his time with you and explains what's happening! However, I have continually had negative experiences with the office staff. Despite my great experience with Dr. Johns, I am heavily considering finding a new provider due to the difficulty in dealing with the administrative staff. When I was having difficulties with a new medication, I called the office staff to leave a message for Dr. Johns, and I never heard back. I did so again a couple days later...and again never heard back. I called a third time, and learned that the first two people hadn't even recorded the message - there was no record of it in my chart or anywhere else! Additionally, I am bombarded with advertisement emails, which you cannot unsubscribe from, because it would also unsubscribe you from appointment reminder emails. This feels like a very predatory practice for a doctor's office, especially one primarily aimed at an older audience. It feels incredibly money-grubby. Dr. Johns is incredibly helpful, but I cannot recommend the practice due to the administrative staff, who are sometimes unhelpful to the point of being actively counterproductive. All 3 of the stars I am giving are for him alone.

This medical group does not have a user friendly way of contact. Not very personable.read more

Dr Natasha and the whole One Medical staff are fantastic. I have had different doctors around the…read morevalley and this office just really goes above and beyond. Dr Natasha takes the time to answer questions and address concerns. She is kind and has a sense of humor. The lab is amazing. The phlebotomist does the most painless blood draws I've ever experienced and results come back quickly. Dr Natasha also explains lab results through the messaging app which is much faster and more pleasant than other offices that take a "no news is good news approach." Also, the app is great. I've used it a couple of times and it has saved me some visits to urgent care.

I had specifically sought out Dr. Allen years after I met her at another healthcare facility. At…read morethat time I was just diagnosed with a disease I knew very little about. My symptoms were mild, so I was advised to start by getting a pcp first. I will never forget my first appointment with her. When I explained my situation and the fact that I was still having difficulty understanding my disease, she took out a piece of paper and actually DREW everything out for me, and didn't make me feel bad or dumb about not initially understanding. You could really tell that she was actively listening and was so passionate about educating me on my body. I feel very lucky to have Maverick Medical as my primary care. Not only are you able to communicate openly with Dr. Allen and set appointments up with ease, she actually spends time with you during your appointments in order to provide quality care. You don't feel rushed or feel like you're on a conveyor belt of patients. Would 100% recommend Dr. Allen and her practice!

Dr. Allen is a stellar physician who provides quality patient care with compassion and genuine…read moreinterest in improving their health. Dr. Allen was my PCP at her former location and I sought her out after failing to find anyone who can match her standard of care.

After a horrible experience with my daughter's old pediatrician, I was on the search to find a…read moredoctor that truly cared about his patience, took my insurance and would listen to my concerns. Dr.Le did that and SO much more! My daughter has a fear of doctors and has also recently been tested to show she's autistic. She was sobbing in the beginning but left happy with a huge smile on her face! He listened to all my concerns, worked with her through the appointment so she was comfy and renewed my faith. If you need a primary care doctor or pediatrician, I'd recommend him 100%!!!!

Dr. Le's dedication to the community is genuine and he is eager to help patients in providing…read moreexcellent care. His staff and him are able to communicate with the patients in multiple languages allowing access of care to be open to everyone and they are one of the few primary care practices that accepts walk-in patients.

Dr. Modesta is a fantastic doctor. She's old School- uses…read moreher own mind, follows the clinical evidence, and actually listens to her patients. Her office may have extended wait times, but it is because she spends quality time with each patient. It is hard to find an MD these days who will actually listen to you, and act on the information. Modesta has no problem doing this, and uses her experience and knowledge to treat and address issues, not just pre- populated power plans. I trust her and will always see her for my internal medicine needs. I am a fan of real life medicine applied using the physicians knowledge and experience. Thank you Amanda Modesta for your integrity and quality care.

My first call to this office to schedule an appointment ... and it's fully automated with an app…read morereference. I couldn't get a person on the phone to help me. I don't care for digital, automated options. Keep things simple and hire people for this. Unfortunately, I don't have more to offer in this review since the automated line pretty much showed me to the door right of the bat.

I made an appointment with Dr. Clark just because I needed a doctor in Phoenix, for when things…read morecome up. A doctor I know recommended "anyone in the Phoenix Internal Medicine practice" and Dr. Clark had the first opening. I'm glad to have found her. She's easy to talk to, knowledgeable, has a good sense of humor, and has a reassuring bedside manner. Her office is well-organized, and her assistant, Blanca, is excellent about following up with test results. The whole experience was super hassle-free, pleasant, and easy. If you're looking for a good primary care physician, I recommend Dr. Clark.

I had a 16 day fever in march. Went to honor health urgent care twice, the ER, and finally here…read more Every test was made, to no avail. They tell me to follow up...in 3 weeks. Meanwhile my liver enzymes continue to elevate and I ended up in the ER again, with jaundice and dangerously high liver enzymes. Don't go here.

Wish I could give no stars. my son split his chin open in…read moreJanuary, and we went in and for Kandice Christian to look at my son while he was sitting on my husband's lap, they're trying to charge us $259. She declined her help because she said we needed to take him to Phx Children's to have him sedated before receiving stitches! We did not feel comfortable with that and walked out. They charged us $259 to use her two eyes and give us I'll advice. We went elsewhere, they sterilized it and took care of him quickly, and without sedation or stitches, and he has since healed very well and is 100%.

Dr Doug has been my Dr. since I moved to the "Valley of the Sun" 16 years ago. His practice is…read moreefficient, professional and compassionate. His Patient Portal is designed for quick response times for our needs and his continuing education programs keep us up on how we can improve our health. Dr Doug Lakin saved my life recently, while helping me select a team of Specialists for my treatment. This is a Dr. I trust!

Amazing to find a doctor who listens and responds. He is extremely knowledgeable and responds to…read morequestions to his patients in a timely manner. Office staff responds during office hours, and you speak to a "real" person.

Dr Ray gives great injections! I had constant pain in my elbow for weeks. He gave a painless…read moreinjection and I can finally go through the day without pain. Highly recommend this practice.

This is for their Goodyear Location at: 1325 N Litchfield Rd. Goodyear, AZ 85395…read more The female Office Manager is very toxic and the most of the team here follows the example she leads. I was treated very rudely, which I asked her why she is being so mean. Her response was "I am the office manager did you say I am mean?" This was my 2nd visit here and the 1st visit speaking with the administrative staff at the front desk on my 1st appt was in the same manner. After this, I noticed all the signs they have that plaster the glass windows at the check in counter. One of which states that they will not tolerate disrespect, in so many words. . hmm. . In all the decades I've went to medical facilities I've never encountered such a sign. It's obvious the office manager and her staff want to be the ones to dish it out, but when you call them out on it they are not happy. Afterwhich and as I was in the room, room #10 (I believe), right across from the staff desk, I heard the office manager sharing my comment and she than returned a negative comment on what she should do, then as she was walking back into my appt. room her office staff start chanting, "do it, do it, do it" and when the door open they all shut up. Not sure I should have expected anything better from administrative staff, someday in their administrative career they will learn the consequences of their actions. I did record their actions on my phone and will be reporting this to the medical director AZ Pain. This woman should not be an office manager leading a team in her toxicity. I did report this to Dr. Dallas Smith, but the chanting part was after my appt with him and when she came back in the room. I would find it hard to believe that he did not hear the chanting, which makes me question his ethics as well. Reporting him would be the medical board, but administrative staff would be the director. On a side note and with regards to my appt. Dr. Smith advised having an MRI done prior to considering method of treatment, however, when I returned they were resistant on going over my MRI or even telling me if they had the results. They wanted to give an injection only, I asked don't we need to go over my MRI before deciding the method of treatment and that's when the office manager got RUDE. She said "we are already running behind because you were late." I advised I was not late, I arrived at 755Am for my 8AM appt with completed paperwork in hand, went to the restroom and checked in at 759AM. She said well we have to run your paperwork and that's when I asked "why are you being mean?" On a side note my paperwork was complete and it took them all of 10 seconds to scan my paperwork at the front desk and I had a seat. Learn some manners! You are in a medical profession and not everyone is going to be as kind and silent as I was after your little rant.