Dr. Johns is great; he really listened to my concerns and believed me about my symptoms. He was…read moreable to figure out what was wrong and treat it effectively. I have only positive things to say about him; he really spends his time with you and explains what's happening! However, I have continually had negative experiences with the office staff. Despite my great experience with Dr. Johns, I am heavily considering finding a new provider due to the difficulty in dealing with the administrative staff. When I was having difficulties with a new medication, I called the office staff to leave a message for Dr. Johns, and I never heard back. I did so again a couple days later...and again never heard back. I called a third time, and learned that the first two people hadn't even recorded the message - there was no record of it in my chart or anywhere else! Additionally, I am bombarded with advertisement emails, which you cannot unsubscribe from, because it would also unsubscribe you from appointment reminder emails. This feels like a very predatory practice for a doctor's office, especially one primarily aimed at an older audience. It feels incredibly money-grubby. Dr. Johns is incredibly helpful, but I cannot recommend the practice due to the administrative staff, who are sometimes unhelpful to the point of being actively counterproductive. All 3 of the stars I am giving are for him alone.

I would follow Ann Lacey wherever she practices, she is the best medical professional I trust. She…read moreis thorough, highly knowledgeable, and genuinely caring, which is exactly what anyone would want when it comes to their health. Her nurse assistant, Oscar, is equally outstanding, responsive, professional, and attentive. I have yet to encounter a single staff member who has not treated me with kindness, friendliness, and respect. Although I live in East Mesa, I willingly make the long drive because this level of care and treatment is truly exceptional and well worth it.

JC in your lab deserves a raise! I came in today to have blood drawn. She was happy, chatty,…read moreengaged, focused, efficient and thorough. I don't think I was in her office over two minutes and I'm not exaggerating. Not only that - I never felt a thing! I had to ask if she had inserted the needle and by the time I asked she was finished! Thank you for hiring such great people! Thank you JC!

I used to be the biggest supporter of One Medical, always encouraging everyone I knew to try them…read moreout. After they were purchased by Amazon, things took a turn. To make a long story short, here is are bullet points of what occurred: 1) Reached out to OM to ensure they accepted the new insurance plan I was considering. I was told by TWO different employees that they accepted it. 2) I used this insurance to see my doctor several times over a health concern. 3) Received a bill stating I would need to pay all out of pocket because OM didn't accept my plan. 4) Reached out to various departments at OM asking about this. After several attempts and many delays in getting someone to respond, I was finally told to speak to the office manager. 5) Office manager informed me they would look into it and see what could be done. Few weeks went by, no response. Reached out various times and finally heard back from a new office manager who told me she would look into the issue. 6) Several more weeks went by and still nothing. Left messages and emails and after about 4 months of this, was told I would need to speak to my insurance since they couldn't help me. 7) Due to the amount of time between having received the initial bill and finally being told I need to figure it out myself, I asked for them to please not send the bill to collections since I am very aware that medical offices will quickly take this route. 8) Was informed that they had already sent me to collections and there was nothing they could do about it and didn't even try to make it right by offering to refund my membership or anything else. 9) Had to pay the full bill through a collection agency which has now affect my credit all due to their staff being incompetent.

This medical group does not have a user friendly way of contact. Not very personable.read more

Dr Natasha and the whole One Medical staff are fantastic. I have had different doctors around the…read morevalley and this office just really goes above and beyond. Dr Natasha takes the time to answer questions and address concerns. She is kind and has a sense of humor. The lab is amazing. The phlebotomist does the most painless blood draws I've ever experienced and results come back quickly. Dr Natasha also explains lab results through the messaging app which is much faster and more pleasant than other offices that take a "no news is good news approach." Also, the app is great. I've used it a couple of times and it has saved me some visits to urgent care.

I made an appointment with Dr. Clark just because I needed a doctor in Phoenix, for when things…read morecome up. A doctor I know recommended "anyone in the Phoenix Internal Medicine practice" and Dr. Clark had the first opening. I'm glad to have found her. She's easy to talk to, knowledgeable, has a good sense of humor, and has a reassuring bedside manner. Her office is well-organized, and her assistant, Blanca, is excellent about following up with test results. The whole experience was super hassle-free, pleasant, and easy. If you're looking for a good primary care physician, I recommend Dr. Clark.

I honestly believe Dr. Azhar saved my life when I had Covid. It was her gentle insistence that got…read moreme treated and on the road to recovery. She is kind, compassionate, truly listens and her knowledge, particularly with women's health, is amazing and spot on. I never feel rushed, or unheard. The office staff is always gracious and accommodating as well, they make every visit a positive one.

Dr. Azhar is a caring, compassionate and knowledgeable physician who truly listens and strives to…read moreknow her patients on a personal level. I appreciate that she takes a holistic approach to treatment, and that she understands women's health issues in particular. I love that when a problem arises, there is a true collaboration between doctor and patient that I had not experienced with previous providers.

Not really helpful and Dr was very fast to get the appointment over with. Only listened to a few of…read moremy symptoms then discharged me

The staff, nurses and Dr. Trenton Welsh are highly experienced, from the front office staff, to the…read morenurses, it is evident that this team cares about their patients. The type of care provided, is something you rarely see in medical offices today. This team cares about their patients and they take their jobs seriously, and with compassion.

I have been going to this office for as long as it has been open. Dr. Webb who finally retired was…read moreour family doctor for over 30 years. I just cannot say enough about this office. Everyone has been professional, knowledgeable and really care about you. I enjoy seeing all of them when I go in. Looks like Melanie Kuhn is stuck with me now for my last chapter. She has me on a good medical plan so my last years will be healthier and happier. Thank you Melanie and everyone there.

Abigail is my favorite she is simply the best. She truly cares about her Patients and is just an…read moreangel of the human.

Dr. Modesta is a fantastic doctor. She's old School- uses…read moreher own mind, follows the clinical evidence, and actually listens to her patients. Her office may have extended wait times, but it is because she spends quality time with each patient. It is hard to find an MD these days who will actually listen to you, and act on the information. Modesta has no problem doing this, and uses her experience and knowledge to treat and address issues, not just pre- populated power plans. I trust her and will always see her for my internal medicine needs. I am a fan of real life medicine applied using the physicians knowledge and experience. Thank you Amanda Modesta for your integrity and quality care.

My first call to this office to schedule an appointment ... and it's fully automated with an app…read morereference. I couldn't get a person on the phone to help me. I don't care for digital, automated options. Keep things simple and hire people for this. Unfortunately, I don't have more to offer in this review since the automated line pretty much showed me to the door right of the bat.

Dr Doug has been my Dr. since I moved to the "Valley of the Sun" 16 years ago. His practice is…read moreefficient, professional and compassionate. His Patient Portal is designed for quick response times for our needs and his continuing education programs keep us up on how we can improve our health. Dr Doug Lakin saved my life recently, while helping me select a team of Specialists for my treatment. This is a Dr. I trust!

Amazing to find a doctor who listens and responds. He is extremely knowledgeable and responds to…read morequestions to his patients in a timely manner. Office staff responds during office hours, and you speak to a "real" person.

Fast, friendly and efficient. The ER part has come in handy too. So glad for the new facility.read more

From the owner: Unsure as to whether you need emergency or urgent care? Now you don't have to decide. HonorHealth…read moreComplete Care is a full-service emergency room and urgent care under one roof that takes the guesswork out of where you should go to seek care when you aren't feeling well or are injured. From allergies to asthma, sprains to broken bones, or fever to chest pain (and many things in between), we've got you covered.