The queen size bed was very comfortable and I had a corner room at the back of the lodge that was…read morevery quiet. The side window and front balcony have breathtaking views of the canyon and the fresh snowfall blanketed the mountains. Wifi was very good in my room and the coffee was tasty in the common area. The staff was very friendly and genuinely wanted to have conversations while I sat in the lobby.

This review is about customer service and communication, not a stay at the lodge…read more I reserved a room because I planned to travel to the area for a concert. When the concert was unexpectedly cancelled approximately a month before my reservation, I contacted the lodge, explained the circumstances, and asked whether it would consider making an exception to its nonrefundable policy. (see screen shot) The lodge was entitled to decline my request, and my review is not based on that decision. What concerned me was the manner in which the decision was communicated. After stating that the lodge had a strict noncancellation policy, its representative suggested that I contact the artist for help since he had cancelled and "ruined" my vacation. (see screen shot) The comment was unnecessary, sarcastic, and unprofessional. The artist had not ruined my vacation, nor had I suggested that he had. I was simply asking a hospitality business whether it would consider an exception under unusual circumstances and with ample notice to potentially rebook the room. I subsequently wrote to the owner, Steve Heglund, about the response and received no reply. Because my original request went to a general mailbox, I do not know whether he wrote the comment himself. His lack of response, however, left me with no reason to believe he considered it a problem. How people treat those whom they view as unimportant or insignificant is telling about their character, in my view. Businesses are free to enforce their policies. Customers are equally entitled to expect that those policies will be communicated courteously and without sarcasm. Unfortunately, that was not my experience here.

Great little cabin. Very well maintained and cute design. Well use of space. Comfy bed. Nice…read morebathroom with a great tub. They do not offer and shampoo, conditioner or lotion. Just soap which was very unexpected. The walls are thin you can hear your neighbors very clearly. Great location and very nice owners. We would stay here again, just choose a different cabin.

First time guest. Nick was the most friendly and helpful host. The cabins were extremely cozy and…read morewell maintained. Great location, friendly staff, and cozy warm lodging. We will definitely stay here again.

My husbands family booked rooms here for our reunion... when I got there, I was told that the man…read morewe had issues with was no longer there. I immediately felt relief as well as the atmosphere seemed more calm, if that makes sense. We were greeted by a the lady that was there the last time. She was great! Made us feel welcome, was always willing to help with anything we needed. Throughout our visit, the rest of the staff were very pleasant. No issues this time. The rooms are comfortable, gorgeous. The hot tub unfortunately was down for maintenance and the wifi didnt work. But, we will be back. Best vacation/family reunion ever! Thanks Worldmark

When you pull up, it doesn't look like much. But this place was an absolute TREAT. The rooms were…read morerecently renovated and were SO cute. The employees were so sweet and helpful when we needed an early check in AND the convenience of the location itself makes this place worth it. Right at the bottom of the slopes. If I could give this place 1000 stars I would! So so pleased! Keep it up guys!

Alpine Lodge is a sweet family owned place. They give love and attention to their guests, the beds…read morewere comfortable and the space was comfy and clean. We enjoyed the hot tubs several times a day as the tubs and tub room were clean and well maintained. The proximity to everything in town also makes it a great place to stay!!

I've stayed twice in the lodge rm 301 and presently in rm 303…read more I've absolutely loved both of my stays, last year and this year. Rachel and Kaitlyn were very accommodating and genuinely kind and made our stay very peaceful. The views were amazing. The wifi was very good. Amenities are excellent. The rooms do not have a commercial hotel feel. Balcony is a extremely nice touch. It will be my first choice when I come back.

Run down and dirty... We've been staying at this same place…read morefor like 13 years. We always get the same 3 bedroom condo. I used to recommend it because the location is great, but not anymore. In all the years we've been coming, they have never updated anything. It's grimey and dirty. The couch cushions and carpet need to be replaced BADLY as well as the rest of the cabin needs to be updated and refreshed with new bedding and curtains. Again, location is great. You can walk to the lift, but ewww.

Recently stayed at Copper King Lodge, the place is vintage to put it nicely. This place earns the…read moreaward for charging outrageous prices for the worst sleep you'll ever experience. The bed mattress must be as old as the wood paneling in the room. Only reason I give it a 2-star is the location relative to the ski lift it's convenient, other than that hope they don't impose a 4-night minimum as they did us!

I stay here at least 3 to 4 times a year for the last 4-5 years, all seasons. Warm in the winter…read moreand cool in the summer. Owner manager on site and very attentive. Full range of room sizes/types. I would classify it as a very nice 60's- 70's style motel format with accommodations from motel room to full 3 bed room apartment. 07/2015-- Hotel is on the market for sale, your results may vary from previous experience.

This place isn't a bad place to stay for a night or 2. I wouldn't spend my whole vacation here. Our…read moreroom was equipped with a king bed, a larger dorm fridge, a TV, and a bathroom with a small shower stall. Definitely adequate for a place to sleep. The walls are thin, so you can hear all of your neighbor's "festivities." There was no fan in the room, so it's a sleep-with-the-window open place in the summer. They said there was WIFI, but there was only 1 network that could be picked up in the room and it wasn't one of the 2 networks that they provided a password for. There is room to park a trailer, which is nice given all of the off-roading in Red River. The biggest problem is with the water temperature control. It swings from scalding hot to frigid repeatedly with not much time anywhere in between. I assume several units are tied together, but the shower was unbearable. All in all, they charge an appropriate rate for the amenities and the area.

You can't go wrong with the Best Western. Prices are reasonable service is great hospitality is…read morefantastic for what you pay. The parking was plenty and walking distance from the Main Street next to a relaxing Roaring River. Truly you can't beat this experience it's a must stay when in Red River, New Mexico

It's conveniently located with walking distance to great restaurants, stores and interesting shops…read more I am a Best Western's rewards member and the staff recognized it immediately. They got me the type of room I wanted with no problem. The rooms were clean and nice. They had a home style breakfast in the morning,  cooked by a staff person. It has the  good stuff like waffles, bacon, sausage, scrambled eggs, bagels, toast and fruit.   I have to say I was very pleased that the attention the staff made to making sure breakfast food was hot plentiful and available. it was like a restaurant. The room's itself had all the space I needed and  a Mini refrigerator and coffee maker which I use. Everything was working just fine and very clean  I was impressed with the staff and their willingness to try to help me in any way that it could the hotel was great and made for relaxing stay. If you're using Google maps it can be a little hard to notice just look up for the sign. If you're low on gas you might want to top off before leaving town.

Thank you Billy and Lifts West for making our weekend stay so awesome! Room 101 is absolutely…read moreperfect in every way! Comfortable, well stocked and so pretty. Thanks again for your amazing hospitality! We will be back soon!

Billy and the Lifts West staff are by far the best I have ever dealt with! I had my wedding here…read morein November and Lifts West took care of us and everybody that was with us!! I can't explain how much I recommend this place. I couldn't of had a better wedding and a lot had to do with the manager Billy and his extremely helpful staff. They even tailored my suit when it didn't fit for my wedding. TOP NOTCH!!

So relaxing! Joy sat down with me before the massage and we went over problem areas. She was very…read moretuned into my needs. Joy is very professional. She recommended the relaxation type massage for me. She's very good at what she does. The room is perfect, from the scents to the lighting. It was 90 mins of pure heaven. If you're on the fence about getting a massage go for it!

I got a sneak peak of Joy's new space in Red River (shhh! don't tell!) and I'm so excited her…read morepractice is growing! Again her neck work is brilliant and she sent me home feeling much better than I did going in. Can't wait to see her when I'm back in the area!

My last 2 visits to Red River were at Terrace Towers. Have stayed in 10 different places over the…read moreyears an at one time owned the two story condo in the Claim Jumper A frames, Love the Terrace, great views , nice deck around the out side for sitting and looking at the scenery. Great Patio area and sometimes we had free music by local guitarist. Glad to see Terrace Towers open for business, Will be there my self in a month or so. Price is right too !

Superior customer service at this vintage motor lodge. Rooms are just right with kitchenette and…read morecommon area. Heater works well - almost too well - during the winter months. Haven't stayed during summer so not sure how temps would be then. Staff was very accommodating and when my non 4WD SUV couldn't make it up the drive after a ton of snowfall, they let me park in front of office overnight. This isn't the Ritz Carlton, but they compensate with great service and a "can-do" approach to taking care of their guests. Can't beat the overall value of Terrace Towers.