I worked directly with Matt Smith on my mom's trust tax filing. From the very beginning I felt…read morecomfortable speaking with Matt as he is very knowledgeable and patient. He shared his knowledge with me & I've learned alot in the entire process. I had SO many questions and Matt didn't mind at all repeating the same answers to me. Communication was done over phone, emails, & texts. But I felt comfortable because he didn't make me feel uneducated to this new process for our family & most of all didn't rush me in our conversations to "get off the phone". We had a deadline to meet with our own tax preparer that couldn't extend a second time for our appointment and Matt worked to make our trust tax filing a priority to get it completed for our personal tax filing preparer. You can tell when speaking with Matt he will take the time to listen to you, educate you, & will always answer all of your questions. Service and quality both outstanding and worth the money to go with this business. Our family THANKS you Matt!

We have been with CS Accounting for years! They handle our personal and multiple businesses'…read moreQuickBooks and taxes. Before going to them, we learned we lost out on several deductions and tax credits. Especially if you're a small business owner, do not do your taxes yourself.... You're not saving that way. Tax laws change constantly, so you need professionals, who care about your successes. There's a team at CS Accounting and they always give you the best service, at the most economical cost.... No matter how busy they are, they still call to remind you about upcoming tax or payroll deadlines.... We honestly wouldn't still be in business today, which we'll make nearly 20 years, if it weren't for Stephen and Matt and the team. And more importantly, we wouldn't have the financial peace of mind. That is priceless.

Will try to keep this short. Overall PS HI has been great all these years that my previous…read moreemployers have used them. However, after leaving my last employer, they continued to pay me over 3 pay periods. It was never my intention to keep it. They contacted me and worked out on how to pay it back. Formal letters were written, but they missed the most important thing, a formal apology for the inconvenience. Something simple like that would go a long way.

Sara, Hope, Munirah, Juliana, Mary Anne and the entire team of support staff have been…read moreprofessional, courteous and patient with my myriad requests. If they do not have the answer, they consistantly call back after they consult with colleagues and utilize all their expertise to provide solutions to the ever evolving world of HR and Team management.

I paid this company at the beginning of June to get my taxes up to date and file my quarterly…read morereports. Since then, I haven't received a single report, update, or meaningful communication. Meanwhile, penalties continue to add up because the work still hasn't been completed. I paid for a service that has not been delivered, and the lack of communication has been extremely disappointing.

I am in law enforcement, and these guys helped me greatly! Help me get rid of $17,000 worth of tax…read moredebt debt state of Hawaii said I owed them! I highly recommend them!

I needed some paperwork completed that I didn't do when I filed my taxes. Kathy helped me out…read more Didn't even need to go in person. Was all done electronically. Was a big help. May just have them do my taxes every year.

Will be using them this year. Started driving for Uber and didn't know what to do. Told me I was…read morecollecting too much stuff. Didn't charge me anything for the advice. Just keep the mileage, receipts and payments. She'll sort it for me. Prior Tax advisor told me to ask Uber or join an Uber Fourm and ask them. Other tax firms who responded to my inquiry wanted an upfront fee for consulting. Lucky she was the first to give me an appointment. Others were not taking new clients and putting me on a waiting list

Aston Carter is formerly known as Aerotek. I moved back to HI in the ending of 2019 and started…read morelooking for work in January 2020 with the job fair at Neal Blaisdell Center when I met and stayed in contact with the recruiter throughout the pandemic. Which I thought was unusual because with other temp agencies, this was never the case. In several attempts with getting me back to work in 2020, with no such luck as the hiring companies also had to pull back positions. And even during all of this, when I did get an "internship" through another entity to acquire technical experience because of the pandemic impact, I needed Aerotek/Aston Carter to provide a letter stating that the position I had applied for fell through. I received a call the same evening I requested such letter at 8 pm. This blew me away as I expected this process would take days or weeks for me to get a response but this wasn't the case. In January 2021 after my internship was completed, I took a week off to before restarting the job hunt. But instead, I got a call from Aston Carter asking if I was available. The job? Patient Service Representative at the mass-Covid Vaccination site at Pier 2! And honestly folks, when the news first came out about this event a few days prior, I knew I wanted to be part of this historic occasion, so my answer was a resounding YES! I wanna help. For the 6-months that I worked at Pier 2, the Aston Carter Account Manager was there, every morning before we started at 7 am. He was always available for us as well as the hosting company. Three-months into the gig, the hosting company allowed us to apply for positions with them. It took me a while to decide as I really enjoyed working with the people at the Pier. As things started to slow down at the Pier, I made the decision to start apply for a position with the hosting company which wasn't hard to do as managers and supervisors from the hosting company were actively recruiting new hires at the Pier. When it came to professional recommendations, our Aston Carter Account Manager was there for each and everyone of us, quickly responding to the hosting company's surveys. And although I am happily employed full-time with the hosting company, this Account Manager allows us to keep in contact with him and responding to messages within an hour. As far as benefits, Aston Carter provided the best and I got my health, vision and dental benefits as soon as I started. No waiting period like other contract agencies. I am thankful to all the team members I have been in contact with at Aston Carter, for all the professional help and advise they have given. As well as their quick response and friendly attitude and genuinely wanting to see me and my co-workers succeed.

Nick Wells at Aston Carter is so helpful and very determined to find you a position you have skills…read morein and are also interested in. I worked as a temp at HPH through Aston Carter before being offered a permanent position at HPH. I Highly recommend going through Aston Carter. Thank you Nick for all your help!

I filed my taxes 12 weeks ago and still have not got my federal refund. The refund was supposed be…read moretransferred into my account electronically. I've already went down to the IRS office and made a complaint. I been with this company for three years and the price keeps going up. This guy is a rip off. He's does dirty deals under the table. Don't ever use his services he's probably the worst tax guy on this island.

A joke of a business, extremely unprofessional & rude. Literally go anywhere else. Does not answer…read moreemails, does not answer phones. How they still have any clients I'll never know

Had very bad experience with him. He only knows how to make mistakes and yell on clients. He always…read moretalks loud. Everyone who is waiting outside can listen your conversation. NO Privacy at all! Good luck to the one who becomes his client!

Does doing your taxes suck? Yes…read more This is the best accounting place I've ever been to. They did a wonderful job, and got us a lot back. They asked deep and good questions, and explained things to us. My husband has been going here for years, but this was my first time. I have gone to H&R Block, as well as other tax accountants. Today we worked with Philip, who is the son of Peter. He was fun, smart, and quick. They speak Chinese, and English. And best of all? They made doing taxes suck less.

This review is very heartfelt ... Finding James Obenour has been a Godsend !!!…read more He came highly recommend by a business associate as we were knee deep in a new business and wanting to keep up with the work load while being in compliance to all State & Federal tax requirements. From the first meeting we knew that James was our "guy" ... he is calm, easy going, patient, honest, takes the time to listen & explain and has become part of our team in making our business grow !!! James has got our business organized, up to date and continues to guide us forward ! James has a team at the accounting group that help with our needs that are equally as good- Vel & Becky! We appreciate and recommend them for all your tax & accounting needs !!! The office is clean and professional, everyone is very efficient and timely in getting back to you, and the growth of our business is a testimony to their management of our books ! Thank you, James ... we appreciate your time and talent very much ... Highly recommended!

CAUTION: HiAccounting - Cannot Recommend…read more I am not a current client of HiAccounting but I requested help from them with tax preparation and a more urgent tax planning project. I called numerous times before leaving two (2) voicemails and NOT ONCE did anyone pick up the phone when I called at different times on different days. NEVER. Ridiculous and awful. Two (2) voicemails left on August 19, 2026 and August 25, 2026. I slowly, clearly, and competently left my email address and phone number both times. HiAccounting NEVER responded. Please note: I check my email spam folder 2-3 times per day and the spam setting is set up to ONLY delete messages that are 30 days old. My voicemail setting is set up to show all calls AND attempted calls even if no voicemail is left. The HiAccounting phone system was ALWAYS malfunctioning EVERY single time I called, directing callers to push extension numbers that led nowhere. Today's advanced technology currently exists that can place visible pop-up messages on websites, and/or send automated responses to inform people of companies' intentions or ability to respond, if they are accepting new clients or not, and if delayed responses should be expected, etc. NONE of this on the HiAccounting website. I also did not receive any automated responses to my messages. Disturbing and puzzling. The Key Question is this: Is HiAccounting tax software and accounting programs, guidance and other technology also incompetent, useless and unreliable? Of course, the HiAccounting website includes all the usual boastful, sentimental and pretty language stating how great they are and how devoted they are to customer oriented service. Big talk. Actions are what matters. So what do we have here? What should we make of my experience? What impressions and conclusions should be drawn? HiAccounting: Lack of professionalism Lack of basic, common reasonable courtesy Lack of a conscientiousness, caring & concerned attitude Lack of organizational skills & management Lack of time management skills Lack of adequate staff Lack of cutting edge technology Are these fair and reasonable impressions and conclusions? One, some or all of the above? Ok, we agree. Tax preparation, tax concerns, IRS problems and issues, and accounting all require tax firms to possess timeliness, effective technology, proper communication and responsiveness AND NOT LACKING in any of the skills and qualities that I mentioned directly above. Am I right? HiAccounting can just as easily fail you as they failed me, client or not. Given my unacceptable experience, what do you think the odds are that HiAccounting will also fail you? Will they ever call back after they take your money? Will you be able to connect to anyone's extension? Is the gamble worth your hard earned money and potential IRS problems and fines? If and when HiAccounting responds to this review: Please ask yourself if the HiAccounting response adequately justifies their failure to respond to me. Does their response give you confidence that you won't also suffer the same experience as me? What deficiencies in competence and attitude have been corrected so that their monumental failure with me will not happen to you after you fork over hundreds of dollars to HiAccounting and you maybe have an urgent tax or finance issue? So if you are convinced that HiAccounting may be lacking in professionalism, basic, reasonable courtesy, a conscientiousness, caring & concerned attitude, organizational skills & management, time management skills, adequate staff, and current cutting edge technology, why not seek out any of the other numerous competent and caring tax professionals out there? A ton of worthy competition out there. Do you have to settle for unsatisfactory service for your critically important tax needs? No you don't.

Good communication. Easy to work with our changing worker needs. Peace of mind keeping paperwork up…read moreto date.

I never got a call back or a quote despite following up via phone and email. This review is about…read moretheir responsiveness, since I was never able to get to the point where I could engage their services.