Horrible customer service was given to me on 3/11/26 at 6:37 pm. We walked in and only thing they…read moresaid is we close at 7:00 and turned off music and started turning off lights. Two young girls laughing and carrying and over and over about how they were ready to close and saying they keep looking at a watch they don't even have on. Just rude! I shop at this store weekly but will go elsewhere to shop from now on!!

Staff was friendly and helpful. They have a great selection in sizes and styles. They were kind…read moreenough to match the online prices.

Friendly staff, great location, fabulous merchandise - what more could you want in a store?…read more Went in here on a whim before lunch one day and fell in love. I've come back to this store maybe once a month for the past two years ever since. They carry a wide selection of clothing from casual t-shirts and sweaters to fancier dresses and blouses. Recently, they've been carrying a collection of screen printed t-shirts with the Houston skyline on them which is the perfect gift for a resident/native Houstonian. Late last year, during football season, they were even selling college football themed shirts. They also host a variety of decorative signs for the home. I've purchased several of these for myself and as gifts for friends. Their jewelry collection fluctuates between seasons; sometimes they'll have a lot of options, sometimes they won't. As for shoes, there are probably a dozen different pairs sold each season. All in all, a perfect place to stop by and waste an hour especially if you are dining in Kings Harbor.

Such a cute boutique with reasonable prices, beautiful trendy clothes, accessories and unique gifts…read moretoo! Very friendly employees make it even better. My daughter came for a specific item before she left for a summer adventure but they were out until the re-order shipment arrives after my daughter would be gone. Long story short, there was one on hold for a friend of the staff and she sold it to us anyway as she said her friend would understand & she didn't want my daughter to miss out on it. What she didn't know was the significance behind this yellow item. You will never know how much you 'LIT' up my daughters day with what may have seemed like a small gesture. It's always the little things that can have a HUGE impact. THANK YOU.

This is the best kept secret in the city! I have shopped all over Houston and every time I visit…read moreZoolala I find the cutest, most unique, awesome items. The owner is always so nice and helpful. I love the wine cork necklaces from Winelady Whims and all of the new and exciting items she buys at market.

From the owner: Latest in fashion trends in clothing, jewelry, accessories, purses, boots, sandals…read moreVotivo candles Lazy One night shirts and gift items Wine Accessories Cork Necklaces by Winelady Whims Cowboy boots by Gypsy Rose Houston Texan T-shirts, hoodies, jewelry, caps

I got to wander around this lovely boutique this week and enjoyed chatting with the owner, Cyrese…read more She has beautiful one of a kind items that are sure to delight. She has been making jewelry for a long time and her items are well made to last. Take a moment to go in and enjoy the clothes and all the other items she has on display.

I love Cyrese and the jewelry she makes. She's very skilled at what she does and the pieces she…read moreputs together are beautiful.

I have purchased several pair of Preti-Pedi pants and have been pleased. But my recent purchase…read moreon-line on 03/05/24 has given me a different view of WHBM! The two items I ordered were received separately all shoved into cheap plastic bags. After looking at both items, I tried them on. The $99 blouse was cheaply made, with the sleeves sewn on backwards. The jeans were likely returned by another customer. I returned both items in one of the WHBM plastic bags as returns are charged $7/each. I was only able to track the USPS shipment until it was picked up by an 'agent'. Today I received partial refund via email and called CS at the 877 number. 9 customers ahead of me, so I started an on-line 'chat' with my request for the full refund amount, minus the $7 return fee. The telephone rep interrupted my on-line chat and I couldn't understand her poor English even though she claimed to be in Florida (sounded like the Philippines or another country). She finally found my order and said my full refund was in process. This is very poor customer service, plus the quality of WHBM clothing is nothing like Chico's, where I have been a customer since the 1990s. Never will I buy from WHBM again. The clothing is cheaply made for the high prices and shipped in flimsy plastic bags. Customer Service was a joke. Is this a scam or just a sham? You've lost one customer today and I'm wondering about the other 9 customers 'on hold' waiting for their complaints!

I arrived at the store today 3/17/2024 around 2:30, the sales associate didn't bother to…read moreacknowledge my presence nor asked me if I needed assistance with anything. I suppose since my skin color didn't look like theirs and had kinky hair I wasn't supposed to be there so I browsed through the store for a few minutes and still no acknowledgement, I left the store in Kingwood never to return and wouldn't recommend it to anyone who looks me. Poor service they don't deserve the one star!!

This Thrift Store is so cute and so many nice things too. Staff were so helpful and nice. I can't…read morebelieve I never been here before. I hope I can come back next week. Plus some really nice vintage and antique items. I saw 3 old irons that require to be heated by a heat source. Plus some old lanterns, cookware and cookware. Plus normal household, housewares, kitchenware and clothes. I picked up a small cast iron and Christmas items.

my absolute favorite thrift store in my area!!! some of the coolest things i've ever thrifted and…read moreconstantly get compliments on come from here. you'll find lots of true vintage and the store itself is so cute and it kinda feels like a treasure hunt to shop there frfr i take my friends and family here often highly recommend!!

came in the store today to buy my mother two outfits because my father just passed away at the age…read moreof 88 years old. She is 84 years old and cannot try on clothes.. I spent almost $1000 and explained to them that I was going home for her to try the clothes on because she's handicapped. I asked them if the outfit she did not choose. May I bring it back to credit her credit card and they said no problem.. The Sweet manager walked the garments out to the truck because they did not have a garment bag. One hour later, I returned with the outfit that did not work and bought a necklace. Since I could not find my receipt because I'm so distressed over my father's death, they would not credit my mother's credit card and gave me a gift card. This is absolutely unacceptable and I will never shop in the store again. Completely unacceptable especially during a time like this where I am so devastated and my poor 84-year-old mother has gone through so much. Shame on them!

Great clothes. New manager needs some people-skills re-training…read more My wife had a problem that required home-office assistance. She told my wife to call them. My wife told her to call them for her. She reluctantly diid. She loved the previous manager. This one, not so much.

I LOVE this store!!! The clothes are super cute! Staff is always so helpful. If they don't have…read moreyour size they call around to other locations to see about having it shipped. I have found so many cute dresses here!

I went in to Francesca's for the first time this past weekend, searching for teacher appreciation…read moregifts. The store is extremely small and filled with pungent scents, which give me a migraine. However, that is not my complaint. My complaint is that there were two or three persons working the store and no one gave me any kind of attention, not even a greeting. I found a few items and stood at the check-out counter for a while before anyone even bothered to come check me out, and even then she acted like she was doing me a big favor. I'll be returning the items now -- I can get little totskes elsewhere!