Ive been a resident for a year and a half. The AA…read moredemographic has been discriminated from more than once. My lawyer and the company went back and forth about the law which ended in them agreeing to close my account when I leave. I was informed prior to moving out that my account would be closed and that I would not be charged an additional month's rent. Since then, actions taken on my account appear to contradict what I was told and do not align with the Montgomery County Apartment Lease Addendum. I have made multiple attempts to resolve this directly but have not received a response. At this point, I am exploring my legal options regarding potential issues involving improper charges and tenant rights. If any current or former residents of Atwell have experienced similar concerns, including possible unfair or discriminatory treatment, you are welcome to reach out to me. I believe it's important that these matters are addressed appropriately.

I have family living here! They love it and I love visiting them! Most beautiful place I have seen.read more

This place has mice, roaches, and things break all the time. Visitors have to pay for parking ($10…read morefor overnight) and they'll tow without warning.

The worst management and apartment period. Rodents and rats infestations . I got damaged to my…read morepersonal property and mice feces are all over foods ex: rice and other grains in the pantry. stay away! dog feces on property. you won't be able to invite friends and family over. zero star if I could.

I've been here 3.5 yrs and love living in Downtown Silver Spring. The Central was a good choice for…read moreme. As far as noise goes, I face Fenton, but the traffic noise doesn't bother me at all. I hear what sounds like a TV from somewhere sometimes but if I am trying to read or otherwise relax, I just play white noise on my speaker & I'm good. Maintenance is extremely prompt & I love having an in unit washer & dryer. I don't participate in all of the activities, but I do enjoy the book club. We need management to help us promote it more as a lot of our members moved away. Overall, I am happy about my choice.

Danielle, the concierge who works the evening and sometimes the overnight shift, is brave and…read moreensures that the building is safe. She goes above and beyond. Last week, I was at the desk when an Uber Eats delivery came in close to 9:30 pm. The delivery person was upset that Danielle would not allow her to take the food upstairs. It is Central's policy that delivery agents are not allowed to go upstairs after 8:00 pm. Though Danielle called the resident and offered to take the food to the apartment herself, the delivery person still demanded to take it upstairs. The delivery person called Danielle names, belittled her role, raised her voice, recorded us, and refused to leave the premises. Through it all, Danielle remained calm, kept her voice at the same low conversational tone, and repeated the solutions she initially offered regarding the food delivery. I was impressed with Danielle's response to the aggression. This went on for about 30 minutes until the delivery person decided to leave. Before and after the delivery person, Danielle was also trying to keep the front doors closed. One of the doors did not close once opened. To prevent non-residents from entering, she tried to get residents to use the other door. Despite putting up signs, the residents kept leaving the door open. She got up to close it several times in between responding to residents seeking assistance all over the building. She eventually resolved the door situation by putting a flower pot to block the malfunctioning door. She maintained vigilance via the cameras and greeted everyone who entered the building, allowing her eyes to rest on each face. It was a noisy and chaotic night. I was both stressed and concerned for her safety. She is also brave! I have witnessed her in the past go into the garage after 11:00 pm to evacuate a man who snuck behind the second gate to sit there. I walked with her before going home because I was concerned that he would get aggressive. He did not. I told her that she is brave to have planned to walk out there alone with no one else around. I also praised her for her endurance throughout the chaos.

I liked this place the first year of living here. Even renewed. But then shortly after renewing the…read moreoffice stopped caring. The roach problem got so much worse. Used to just call out them once every month or two to do a spray. Now we need to almost weekly. People have started trashing the halls, leaving trash all over, and now we have move and giant roaches instead of just small ones. Pest control has said that other apartments are downright disgusting and that ours is fine it's just being in same building as those. The apartment needs to do inspections and enforce cleanliness. Put cameras and see who is trashing the halls. Plus people let their kids run and scream in the halls, prank knocking on doors, and even riding their electric scooters down the hall almost running others over. The only good thing is the fact it's a fairly safe building and there is a code to enter the building and your apartment. But in the transition months like March when it's getting into the 80s they still don't turn on the AC so the apartments get up to literally 92 degrees.

Full disclosure, I no longer live here. I was a resident there from 2012-2015, and I absolutely…read moreloved it. True, the neighborhood is not fantastic, but the community itself was very safe (locking exterior doors), and my experience with management was great. Robert was especially helpful, even coming to rescue me on Xmas eve when my key fob needed new batteries. I once dropped my phone down the elevator shaft, and the maintenance staff retrieved it for me and didn't even call me an idiot! Win in my book. I also had to technically break my lease and move from a 2-bedroom to a studio due to extenuating circumstances, and they allowed it since I was staying in the building. Excellent customer service, and the help ticket requests were always prompt, within 24 hours, which is unheard of in many apartments. Hardwood floors throughout and spacious units, the only thing missing is in-unit washer dryers. There's also a small gym and a pool for residents, and there was a cute "dvd rental" in the main office for free. They also sign for your packages so you have to be able to go get them. I have a lot of great memories at Suburban Hill. It was my first time living there and have nothing my great things to say about them. Highly recommend.

When we moved in the building wasn't finished. The pool leaked into several apartments and…read moredestroyed them. There was mold and water damage. A family had to move out and the neighbors next door had to move as well. We then had to endure construction for well over 6 months right above and outside our window. Then we have always had issues with the management. There have been like 4 property managers since 2017. The new one is clueless & doesn't know how to handle the building. Over the past 7 months, my emails to management have been mostly ignored. They were in the middle of an owner change. The property manager quit and they fired someone I loved who worked as a concierge. Then the temporary replacements were horrible to deal with and they harassed me several times for being in my car out front of the building. I was told to move several times and to go to my parking spot. There is no WiFi in the garage. They also came to my apartment to harass me for noise and then called the Crisis Center. They then threatened me with legal action for crying and having issues after my husband walked out on me. I have been having a really hard time and my neighbor has been harassing me since my husband left continually calling paramedics, police, crisis center, building security, etc for any little noise in my apartment. She also accused me of throwing things at the wall. Because of this, my lease is not being renewed I guess and I have to move. The management won't talk to me about it or about how I've been treated by my neighbor who verbally assaulted me and tried to come after me in the garage when I wasn't driving fast enough. The view is great. The pool is great. But these apartments are not worth the amount they cost per month. I have a small 1 bd/bath. It's fine for an MPDU, but it's pretty small to be paying over $2k. So it's disappointing that after being here since 2017, I am being kicked out. I'm also disabled which makes this a nightmare for me. They have had no sympathy whatsoever and got involved in confidential matters that never should have happened. I have so much on video and have evidence against this place, but the county could care less. I'm glad I'm leaving but will miss living here tbh. I met some really nice people and I will miss the pool, but that neighbor won't stop calling people on me continually and nothing has been done to resolve the matter. There is more, but that's the summary of how badly we've (now I) been treated here.

Decided to do an update to this review to explain more of my interaction with the actual leasing…read morestaff and management especially after the business owner's response makes it seem like they were willing to "assist me in any way". They were not. At all. I've had a few people message me privately about this review because they were interested in The Pearl as well. After the denial and me explaining the situation (the DISMISSED court case with a balance of 0 that was NOT on my part of my credit file but a court case dig up by Rentgrow belonged to a parent from 2012 while I was a student away at college) I was told blatantly that that did not matter and that The Pearl would not "accept me with this on my record" and that it was "up to me to dispute it" even after showing them a copy of my parents lease in Ohio, proof that I was a student in Maryland with my own lease, a spotless credit and rental history. They did not budge and would not even speed the process along with rentgrow or verify that rent grown passed documentation along to their vendor. The business owner's response is misleading. Especially since after the dispute was finished and ended in my favor they wanted me to REAPPLY all over again and start the entire process over instead of just working with me to choose another apartment that was available since I had already gone through a credit check, paid a deposits, fees, etc.

Do NOT move here. From day 1, this place has been horrible. Really poor communication with…read moreresidents, mishandling packages, empty threats to force residents out, and more than inconvenient changes to living were among my problems. Overall, it just wasn't worth it to live here over almost everywhere in Silver Spring. But when the car thefts started happening, that confirmed for me that management didn't give a damn about their residents or their safety. They did absolutely nothing when our car got stolen from the lowest level of the parking garage--not even a response when we emailed them. I had to call for a manager at the *other* building this management company manages, Eleven55 Ripley (or, rather, text because no one is available to talk on the phone from the leasing office at either place) to get someone to address our email FOUR days after we first contacted them about the stolen car. Since then, other cars have been stolen, broken into, or had other damage to them. In the cases of a few people I've spoken to, they haven't heard anything from management in their cases either. The parking garage never felt safe to begin with and there's never been security here. But with this going on for weeks now and still no response from management while still having to pay for parking in the garage, this could spill up to the safety of residents in their units or more totals in damages that we would be responsible for. It's been one of the most stressful experiences I've ever had to deal with (and am still having to deal with, and I wouldn't recommend anyone live here or at any other building UDR manages.

Horrible management, DeAndre is useless! The G1 garage is full of dog piss, trash, dirt/leaves. The…read moregrills are guaranteed not to work. The roof top sun deck is terrible, trash everywhere, broken glass. I could go on and on, I would not recommend living in this building.

If I could give this place negative stars I would. 2 months…read moreafter moving in, my apartment flooded on November 3rd, 2024. First the alarm said fire, then I had to find out through the other residents that it was a flood, because none of management is saying anything. I am on the 9th floor and flooding came from the 10th floor. Someone actually informed me flooding happened in the 9th floor last year, in my same apartment, but of course no one informed us prior to moving in. No one did anything nor came up to help for the next few days. We called maintenance many times and still nothing. They placed MANY dehumidifiers and dryers that were so loud and plugged them all into our house. It increased our electric bill significantly yet they refused to pay it even though it's their fault. We complained saying the carpets were getting moldy and no one was doing anything, I heard from residents they got new maintenance people who actually began removing carpets and helping. There was water leaking from our lights and we needed most of the ceiling removed. They took a shortcut and just took a patch out and painted over it. Maintenance constantly takes shortcuts which allows flooding like this to happen AGAIN. We got no reimbursement nor reduction in rent. In fact, everyone was dismissive. Speaking of water, the water heater is small so you can't take hot showers for long before it becomes ice cold. Toilet also floods constantly. +car jacking happens often here too. Over all Maintenance + management is awful I wouldn't recommend this place ESPECIALLY the 9th floor. Concierge's are nice.

A couple months ago, I seen 2 security guards Black And Spanish beating on a guest which I seen the…read moreday before with one of my neighbors who lives next door to me having fun in their apartment. This is unacceptable and I live right next to the Narrative room so I could see the assault taking place through my peep hole on my front door. I was concerned and afraid for my safety in that moment causing me to not open my door to help the young man. he keep saying don't put your hands on me but the black security guards tackled him causing him to hit his head and and attempt to shield himself from the attack. From my knowledge the person was there to visit his sister (which is my neighbor) and they went out the night before. The victims sister came back first and said hi to me that night before entering her home. The younge man arrived later intoxicated at 3 in the morning but his sister was sleep. I thought the young man made it into the house. But early the next morning around 8 or 9 o'clock. I heard a commotion from outside my door and seen the 2 security were dragging and beating on the young man. From what I seen, the young man did not retaliate. which is commendable, but this morning I was walking out of the building when I seen the same young man at the front desk being verbally harassed by the concierge and the same black security guard that had assaulted the young man months before. This is Very disgusting ill behavior showing lack of respect, professionalism in the work place. These incidents has drawn tons of questions regarding my safety and my children's safety when I'm not around then. i fear for my life because of how disrespectful security was and how they used anger to assault a guy.

As a person with a disability who lives in one of their subsidized MPDU/workforce apartments,…read morethere is a significant difference in how I was treated moving in versus their market rate tenants. I have lived here for a little over a month now. When I moved in, I had to clean my own apartment since they did not clean between tenants, I currently have toilets that do not flush properly, a furnace that rattles likely because the blower needs to be serviced or their a loose panel, they initially tried to make me sign a fee replacement for ADA related items that was four times the normal price, and I've unfortunately realized at this point with a dishwasher/disposal system that doesn't work correctly, a stove that I have to Jimmy to turn off etc that the reason why the workforce and mpdu housing for this complex is always available is because they treat us like we don't matter since we don't pay as much in rent. They also advertised this as a two bedroom but there are no windows or other egress in the second bedroom and no heating elements in the bathroom. It's definitely not a good feeling to know they were willing to sacrifice safety for those of us working class folks. I moved here after leaving a rental that flooded. I should have done more research. Lesson learned, this year can't be over fast enough.

We just signed a two year extension of our lease that will take us to nearly ten years at the…read moreFlats! I can't think of a better place to live in downtown Bethesda. A great LEED Certified building with all concrete construction that is very solid, private and quiet. They recently redecorated the lobby and lounge with all new furniture and finishes. They just replaced all the treadmills, ellipticals, stair climbers with new state-of-the-art equipment in the two story high fitness center, and even added two Peloton bikes with free membership for residents. A huge rooftop terrace includes tons of seating options, three gas grills, a gas fireplace and a gas fire pit, and community herb gardens, all overlooking the incredible skyline of Bethesda. The Flats is in a perfect location in Bethesda Row, close to everything, with a WalkScore of nearly 100! We rarely drive our car, there are just so many great restaurants, cafes, shops and parks nearby. Bozzutto does a great job managing the building and scheduling special tenant events. The Flats is a very social building, and a great place to live. It's not cheap, but in my opinion, well worth it. Highly recommended!

Good Apartment complex. Friendly and very helpful staff. The building is clean and quiet most of…read morethe time. Requests are done right away. Great location to shops and grocery stores.

I've lived here for the past three years, and have seen it go from great to terrible. My first year…read moreI would have rated it five stars, and I was going to write a review. But, over the three years I've lived here, it's gotten really bad. The garage has been broken in some way for over two years. Currently the gate is broken and anyone can drive in, with no plan to fix it. Before that the garage door was broken, and management either refused or didn't want to fix it for almost an entire year. Nearly 40 cars were broken into, and the residents withheld their parking payments through the county to pressure management into fixing the issue. The management begrudgingly fixed the issue but it took several months. The walls are pretty thin, and most people are reasonable and respectful of their neighbors. But my neighbor would scream, groan, and slam the walls at all hours of the day and night. It got so bad I had to contact and tell management/concierge three times. Some of the concierge are nice and go the extra mile sometimes. However the building contracts through a temp agency and the floaters we get vary wildly in quality. Apparently there was a new concierge who isn't here regularly and stole people's packages in his suitcase, and was later fired. The residents have at this point made a Facebook group to share information about these things, and one resident had hundreds of dollars of things stolen by this person. Out of everything here the communication is very minimal and it's hard to find management in the office. What I will say is that the direct management tries to throw events, but because the upper management doesn't support this building they don't get money for it which is unfortunate. Some residents in the building have also begged for money from the other residents and literally right outside the building. I'm giving this a one star because I don't know how this could get worse, but then we had cockroaches crawling out of our shower drain. They're everywhere in the garage and there's mosquitos there as well. The ratings for this building are out of date, and from when it was better looked after. I wouldn't recommend coming here. They used to have no vacancies and it was hard to get a spot, and they now have 9 vacancies and people are moving out left and right. We just moved out, and the process was fine except they didn't inform the concierge someone was moving that day, and they were new so they didn't know how to operate the dock and elevator. Now I'll say they did their very best to help me, but I had to call my friend who works concierge and teach them. They got left out to dry by management and it shouldn't be so hard to show someone how this works. If I hadn't done what I did, I wouldn't have moved full stop.