Took out second mortgage. Have had nothing but issues with this credit union since I got the loan…read more It's almost impossible to get a straight answer from anyone. I've made three or four calls to them, each time spending an hour or more and never really getting an answer. Terrible customer service. Would never deal with them again. Don't know how they can claim #1 Financial Institution. They must rate themselves.

If you had asked me 2 years ago how I felt about Arizona Federal (now Arizona Financial) I would…read morehave had nothing but 5-star things to say. However, as of today, I no longer want to be a customer of theirs. I purchased a car from them with an amazing interest rate 2 years ago. That car was stolen, and ultimately deemed totaled, by my insurance company. I purchased a new vehicle (again through them) and, while that process was smooth, thank you very much to our CIC and the new economy... the interest rate is terrible. They were completely unresponsive / non-compliant with my insurance company and their title broker in getting information back to them. It took over two weeks to pay out my claim (meanwhile racking up daily interest on both vehicles and two insurance payments) from my insurance company because they were awaiting paperwork from AZFCU. My claim has now been paid in full - and sitting with them - for a week. The car is still racking up daily interest, as is my new vehicle, and I am not able to submit for reimbursement on my tags until the lien is off the vehicle. The icing on the cake was waiting for 45 minutes on hold today to be told, "Oh, sorry, our system is down," by someone clearly not in the United States when they finally picked up. The second everything is settled (they owe me GAP money and a refund for my additional coverages) I am refinancing the car away from them and closing my accounts. What a nightmare.

So I worked here and things seemed good at first. of course when you couldn't hit your goals, you…read morehad a talking to by your mentor. I was able to close on some days others it wasn't that great. the issue I had was people actually sticking to the program. or even people not knowing why they were being transferred over to us. because they do shady work with rent 2 own listings. but yet when questioned they knew nothing about those companies that they get calls from. good thing is i found a better company and I work from home.

A shady place to work. and their service is over rated…read more Employees are incouraged to sign people up for services even when they do not need it. its all about money to them.

If you have a lot of time to waste then this company may be good for you. They make it appear like…read morethey have all these great services, & online tools etc and yet fail miserably short when it comes to customer service & technical support! I have spent more than an 1-1/4 hours trying to get technical support to assist with some minor changes i did not know how to make. After many transfers, talking with people who were "willing" but lasked the skiil and wanted to just try and muddle through trying to figure it out. (BIG waste of my valuable time) What i expect and pay for is to work with a company with knowledgable people to make this process, easy, efficient, and accurate. If you are looking for this then be careful. I had also worked with their Insurance arm which touts itself as one big Paychex familty-NOT After one year and many things not being done as we requested we went somewhere else and are pleased with did. As a business owner my time is too valuable to deal with this stuff. On an upside note the Client Services Payroll specialist was very good.

After years of being passed around from one representative to another the mistakes started to…read morehappen. I finally got fed up and canceled my service with them. But that wasn't the end of it. After canceling and without my authorization they ran reports and are now charging me for said reports. I've been disputing this charge and now they've sent me to collections to extort the money from me! DO NOT USE THIS COMPANY . The most incompetent and corrupt organization

Empire credit solutions are great!! Excellent customer service! They are helping my husband and I…read moreachieve our goal and dream of buying a house! Best decision we made! Recommend Empire Credit Solutions to everyone who neexs credit help! You will not regret it!

From the owner: Empire Credit Solutions has many years of experience in Credit Repair and guiding consumers to…read moreassert their legal rights. We do it every day! We guarantee honesty and dependability. Credit repair firms cannot do anything that you couldn't do yourself, but we can help you to achieve results in a fraction of the time without making costly errors.