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Luisa Samuel - State Farm Insurance Agent

5.0 (3 reviews)
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11 months ago

Diego was extremely helpful during the quote and enrollment process and answered all of my hard questions! ;-)

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1 year ago

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1 year ago

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I can't say enough good things!!!! I don't use my warranty much, but when i have the tech's have…read morebeen awesome and problem solved! My suggestion to customers is to read read read your contract!!!

I purchased a home warranty with a repair or replacement guaranty from First American Home Warranty…read morewith a swimming pool rider. My first claim was for a broken light in the pool. Of course I was told that the swimming pool light is not covered, even though the salesman originally told me that any problem with the pool would be repaired or replaced, STRIKE ONE! This week, my water heater started to leak. I called and a repair company was dispatched. A Z Remodeling and Plumbing. I was charged $100 for the service call. The plumber who arrived told me the unit couldn't be repaired and I would a new one. In fact, he told me I would be getting the identical unit as a replacement. Two days later I was told that I was getting the new water heater but I would need to pay $1,340 for the modifications to install the unit. I was told that would cover moving the gas lines, the water lines and the vents. In that I was told I'd be getting the identical unit, I argued that there should be no modifications, but was told that I either pay the $1,340 or they wouldn't even order the replacement unit. All this while I've had no hot water for the last 5 days. STRIKE TWO!! I then contacted an independent plumber and got a quote to put in a new unit for $1,400 total. Angry about this, I contacted First American and was told, since I was unhappy with the contractor that they dispatched, I could take a "cash out" offer, which reflected what they would have had to pay the contractor for the installation of a new water heater. That offer was just over $500. The insurance company, in conjunction with the installer was trying to hold me hostage to pay $1,340 plus the initial $100 service call to install a system they claim was going to cost them less than $600. STRIKE THREE!!! I plan to file a complaint with the Florida State Attorney General as well as the Florida Insurance commissioner. This probably won't go anywhere but I'm inspired to be a pain in their ass. My advice is to NOT DO BUSINESS WITH FIRST AMERICAN HOME WARRANTY!!!

State Farm Insurance - Ad for Taco Bell instead of being a link to State Farm

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State Farm Insurance is the WORST company I have ever dealt with. I regret getting homeowners…read moreinsurance with them. We had a sudden water leak in kitchen. There was a pinhole leak in the warm water line. The entire kitchen was ripped up. State Farm denied the claim!!!!! It's absolutely unbelievable. I have since learned that State Farm is notorious for denying claims. They simply deny them without sending anyone out. They don't return calls. They tell you everything will be covered to take pictures and then go radio silent. Emily, my claims adjuster, literally would not call me back. I called for 3 months, 28 times I left messages. She never called me back. I would call customer service and ask to speak to managers and file complaints. Still nothing. THEY DENIED THE CLAIM BUT NEVER NOTIFIED US. I FOUND OUT FROM THE WATER MITIGATION COMPANY. THIS HAPPENED 10 months ago and we have no kitchen. Still have not received any letter of denial. Nothing. It's unbelievable. PLEASE BEWARE!!! THEY ARE THE WORST HOMEOWNERS INSURANCE COMPANY. DONT MAKE THE SAME MISTAKE.

We've been a loyal customer for over thirty years. The only time that we've needed to use roadside…read moreassistance was very disappointing. We had a blowout at night on my truck while pulling a camper in Arizona. I called state farm to request help. It took me around thirty minutes to get to speak to a live person. We had to wait another twenty minutes before help arrived.

Luisa Samuel - State Farm Insurance Agent - homeinsurance - Updated May 2026

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