I was seen immediately and treated with great care. Dr. Thiago Halmer and nurse Jordan were both…read moreextremely attentive and supportive.

Came here for food poisoning since all the urgent cares were closing soon or already closed. They…read morewere able to get me in right away not a super busy emergency center. Everyone that helped me here was super friendly. I posted a picture with all of their names. My RN Bill was amazing. You can tell that they really like what they do. Even the doctor had great bedside manner. Hopefully, I don't have to come here again or anytime soon, but if I do, I know exactly where to go lol thank you to the staff!

After an accident my lawyer referred me to this location for a check up and the staff was amazing…read more The doctor checked up on me several times while I was waiting for my scan results, which took a while, but that's minor. Overall everyone was friendly, the facility was clean and the doctor really shows that he cares.

I called ahead to schedule an appointment with this stand alone EC from the waiting room of TCH…read moreafter waiting for 5 hours with out getting any form of treatment. We were seen right away and within 15 minutes, an actual physician came in to go over my 15 month old son's treatment plan depending on what the swab test results were.

Made an appointment online, filled out necessary paperwork online prior to arriving, came 5 minutes…read moreearly for additional paperwork, and was seen right at my assigned time. Very pleased with the primary physician and the front desk/nurse. Certainly deserve the high rating they rep. Great quality of care and efficiency. I recommend doing everything online prior to arriving because they allow you to choose your arrival time within minutes so there's no reason not to, and it makes everything easier for both parties.

Need to focus on the details. I found the sign in process a little wonky. Should consider giving…read morepatients an ipad versus trying type in a lot of information on a small phone screen. Care was fine, a bit of a wait. What was disappointing was the receptionist ask me about my pharmacy of choice and I specifically told the CVS on 20th in the Heights and gave her the address. She said that the one on Irvingdale in the sam zip as house, and I told her again that I did not care because it was further from my house and less desirable part of town. The prescription called in the Irvingdale location. Disappointing.

I'm so grateful to have come here today. Every staff member was kind, professional & caring. I'm so…read moreused to the front desk staff being rude & lacking not only professionalism but customer service. The lady at the front desk had a smile on her face & was genuinely kind to me. An immediate good first impression. Then the nurses & dr followed. The dr (I believe her name was Kristen but not sure) listened, was attentive, friendly, genuine & caring. I will definitely be coming back here if I ever need to. I am very appreciative, thank you all.

I've been here a couple times but this last go around they gave my son the wrong diagnosis. Said he…read morehad flu when he actually had strep. Looks like they read the wrong test. Unacceptable.

If you're in the Heights, this is a great location!…read more You can book appointments (same day) online and fill out all the paperwork online. There was a visiting NP when I went in, very nice and great bedside manner. Overall, you're in and out quick with no hassle.

I chose this GoHealth location partly because it has thousands of excellent reviews. Unfortunately,…read moremy experience was remarkably poor. The facility itself used artificial fragrance, which is a significant accessibility problem for chemically sensitive patients. More importantly, the NP did not take an adequate history. She repeatedly interrupted me, failed to ask systematically about relevant respiratory symptoms, made assumptions about symptoms I had never reported, and then forgot information I had already given her. I had to ask her approximately four times to stop and listen. Examples: after I had specifically reported a productive cough with green sputum, she later told me what to do "if you develop a cough." She proposed treatment for postnasal drip, which I had never reported. She repeatedly offered cough medication after I had clearly declined symptomatic treatment. After I told her I'd recently had E. coli urosepsis, she asked, "How did you get the sepsis?" I had to explain, "It was urosepsis. You get that from a UTI." She also assumed features of that illness rather than asking what had actually occurred. I also had to interrupt the encounter to make sure my chronic kidney disease/nephrogenic diabetes insipidus/recent acute kidney injury and eGFR of 34 were actually considered. She was unfamiliar with the 2021 CKD-EPI equation and showed little interest in the laboratory data I had available. During the visit, the nurse practitioner demonstrated noticeably poor recall of information I had already provided. She did not take notes or use an AI scribe or any other visible documentation method to capture the clinical history. Given the memory difficulties I observed, I was concerned about how accurately she could retain the information, integrate it into her clinical assessment, and document the encounter afterward. This was particularly troubling because accurate history-taking and retention of clinical details are essential to making sound treatment decisions, **creating a reliable medical record that other providers can review and use to guide subsequent care**, and, frankly, **developing the clinical reasoning skills that make someone a better practitioner over time.** There were two other exchanges that particularly undermined my confidence in the assessment. At one point she apparently assumed that I had auscultated my own lungs. I'm not sure how she imagined I had adequately auscultated my own posterior lung fields, but more importantly, I had already told her that I practice psychiatry. I have essentially no current physical-assessment skill set and certainly was not presenting my own lung exam as clinical evidence. She was also dismissive when I described the prolonged respiratory symptoms I experienced after my E. coli urosepsis two months ago. She told me, categorically, that sepsis does not lead to bronchitis/ongoing respiratory problems. I disagreed and told her to look at the literature: persistent respiratory symptoms--including cough, sputum, dyspnea, and impaired pulmonary function--are well described after severe infection/sepsis. My own post-sepsis respiratory syndrome lasted about a month before resolving. Her response was to tell me that she had been "practicing medicine for 15 years." As a fellow nurse practitioner, I found that an especially strange appeal to authority. We practice as advanced-practice nurses; we are not physicians. Fifteen years of experience also does not make a categorical assertion correct or substitute for engaging with a patient's actual history and the evidence. That exchange captures my problem with the visit: when information conflicted with her initial formulation, she did not become more curious. She became more certain. I am a nurse practitioner myself, and this is not a criticism of NPs. I have enormous respect for excellent advanced-practice clinicians. My criticism concerns this clinician and this encounter. She may ultimately be correct that my current respiratory illness is viral and will resolve without antibiotics. That is not my complaint. A conservative treatment decision reached after a careful history, differential, examination, and patient education would have been completely acceptable to me. My complaint is that she reached her conclusion through inadequate history-taking, repeated interruption, unsupported assumptions, and failure to retain information I had just provided. I came for an assessment. I left without confidence that I had actually received one.

The wait is always quick and the front desk lady and nurse are so nice and make me feel super…read morecomfortable. I come here any time I have an issue. The quality of care is top notch!

Quick wait time and courteous service. This location is very clean and sanitary. Masks and hand…read moresanitizer is readily available. Our provider was kind and compassionate towards my daughter. Meds were sent in immediately to the local Walgreens. Free parking is a bit tight and is located round back. Otherwise there is metered parking on the street.

This urgent care is awful. Go here for IVs I guess, but their medical capabilities are sketchy. I…read moreget they aren't doctors at urgent care, but I wouldn't even consider them nurses. The np had the audacity to ask me what I think the treatment should be for stepping on glass. Was barely able to clean the would, and let the receptionist wrap me. Then billed my insurance for surgery which then I had to pay a deductible for. They don't even answer their phones when you want to dispute it. On top of everything, the NP wrote incorrect notes which made my insurance claims a nightmare to settle. So many other urgent care options in Houston, don't go to Neumed.

I visited this clinic after being involved in a same-day vehicle accident. The airbag deployed and…read morecaused significant burns and abrasions to my wrist. Upon arrival, the front desk receptionist greeted us with an attitude that made it seem as though we were inconveniencing her. In contrast, the nurses were very kind, professional, and considerate throughout the visit. Dr. Ong examined my wrist and recommended X-rays. After the X-rays confirmed there were no fractures, he advised me to ice the injury and stated that he would prescribe a pain reliever and an ointment for the burns and abrasions. What was concerning, however, was that Dr. Ong appeared ready to discharge me after a $350+ visit without cleaning the wounds, applying any ointment, or dressing the injury. My wife had to specifically ask whether he planned to treat the burns and cuts before sending me home. "Oh..yeah, I can do that" was his response.  The experience became even more frustrating the following day when I went to the pharmacy and was informed that only one of the two prescriptions had been received. I called the clinic and was immediately placed on hold. After waiting for 20 minutes without assistance, I decided to drive back to the clinic in person (less than 1 mile away from pharmacy). When I arrived, the receptionist who had placed me on hold was sitting at the front desk looking at her personal cell phone. After speaking with Dr. Ong and explaining that the pharmacy had only received one prescription, he simply stated that he had forgotten to send the second one. Overall, I found the level of care, attention to detail, and customer service disappointing. While the nursing staff was excellent, the experience with both the physician and front desk staff left much to be desired.

Very pleasant experience every time I come, super convenient near my neighborhood. Very convenient…read moreto go online and schedule an appointment makes the check in easier. Staff and doctors are always awesome and helpful when I'm not feeling well. I bring my children here sometimes for quick care when they're not feeling good. I paid out of pocket for the visit which was $180. They do accept most insurances you can check their website before hand. A very nice additive to the neighborhood would recommend for non Emergency things like sprains, common cold, flu, strep...etc.

I wish I could come here but I cannot endorse a business that will continue to charge your credit…read morecard without informing you and when your EOB is 0 ( I met my out-of-pocket max). Lengthy calls to billing & management to no avail. This is FRAUD (illegal) business practices. Sadly, this is not Memorial Hermann... I filed a complaint with the Dept of health & for some reason it's out of scope. They must know this. I am figuring out where else to file a complaint. I already got my money back from my CC company. But they then charged my card AGAIN. They charged my card TWICE even though I got my money back from Amex & submitted a letter from BCBS stating I owe nothing.. moreover they charged my card without even sending me a receipt or notifying me. I just saw it on my transaction history

My husband works closely with older juveniles and there was a child that tested positive, we were…read moreleaving out of town and needed a rapid test. enTrust Urgent Care had a very well organized process, due to it being after the holidays, it was a bit packed but their wait time was lower than expected. Today we came in again, since we did go out of town, for our peace of mind we came again because of the well organized experience and they had a 30 min wait time compared to the 2 hours a few weeks ago. Thankful for the healthcare workers working around the clock to make sure everyone is safe.

I had a great experience at Entrust Immediate Care. I came in because my allergies were really…read moreflaring up, and the staff got me checked in and seen very quickly. The team ( and especially Anchis) were friendly, efficient, and understood exactly what I needed. They gave me a steroid shot that helped right away and had me feeling much better in no time. If you're looking for quick, attentive care when you're not feeling your best, I definitely recommend them.

I'm incredibly grateful for the care I received at AFC Urgent Care…read more After being sick for several days with what started as a cold, I initially visited another urgent care clinic (a different company). I was diagnosed with a viral upper respiratory infection and was only advised to use over-the-counter remedies like Tylenol, throat spray, and Flonase. Unfortunately, my symptoms continued to worsen over the next few days. By the time I decided to go to AFC Urgent Care, my condition had progressed significantly. The congestion had moved into my chest, I was experiencing severe coughing fits that made it difficult to breathe deeply, my body was extremely achy and lethargic, and I had developed wheezing and what felt like bronchitis. From the moment I walked in, the team at AFC took my symptoms seriously and addressed every concern with care and urgency. Because my blood pressure was elevated, they even performed an EKG to rule out any heart issues. They also ordered a chest X-ray to make sure I didn't have pneumonia since my lungs sounded concerning and I was wheezing. They treated me immediately with a steroid shot in the office and sent me home with a comprehensive treatment plan that included a steroid pack, a Z-Pak antibiotic, an inhaler, and prescription cough syrup to help with the severe coughing and difficulty sleeping. What stood out most was how every single person I interacted with -- from the front desk staff to the nurse practitioner -- treated me with genuine compassion and professionalism. They listened, thoroughly assessed my condition, and made me feel truly cared for. I left feeling confident that my concerns had been taken seriously and that I was on the right path to recovery. Thanks to their prompt and thoughtful care, I'm now improving and finally on the mend. I've been to this AFC location several times over the years and have always had great experiences. I recently moved and tried a closer urgent care clinic, but after that experience I will gladly drive the extra 10 minutes to come back here. The level of care and attentiveness from this team is absolutely worth it. Thank you to the entire staff at AFC Urgent Care for the incredible work you do and for helping me feel better. Your dedication truly makes a difference.

Nurse Odette's bedside manner was disappointing. I explained my symptoms, and she told me I had an…read moreinfection. My sinus and COVID tests were negative, but she never checked my temperature. She said she would prescribe Theraflu and ibuprofen, and I left feeling as though my concerns had been rushed through. I would not return to this location. What a waste of $169!!!! Literally the worse better off seeing the Amazon or Telehealth!!! Would of been cheaper and taken care of