I had reserved a car the day before I needed it. I was on a time crunch so I had reserved it for…read morethe EARLIEST I could in the AM. I didn't get a car until around 10am. (Which is the customers faults apparently bc cars are suppose to be turned in the night before so they assume there will be cars available for the AM customers). I wasn't warned this might happen. (What happens if a customer is trying to catch a flight -they can't be two hours late to the airport.). I also wasn't told there would be a $400 deposit hold on my credit card until the car is returned. When I went to return the car at a different place that went okay even though there was no one around to take the car back, there was a key box and it was completed online- I received an email that the transaction was closed ( it was a small town so I gave them more grace.) I went to rent another car a week later (in the Dallas area) to try and return home and it was a WHOLE mess trying to get a car rental that would allow me to do a one-way trip. I had made another reservation and the same thing happened again where there were NO cars available even though I called in before we left to go pick up to confirm. Then when I got to the shop, I was informed it would be an extra $100 because it was a one way trip, But they didn't even have any cars available anyway. I had already input ALL of that specific info online on my reservation AND when I called in. I had spent 2 hours online and on the phone and then that still happened. This company is just very messy, very unprofessional, poor communication between reservations and the offices, and people are not trained very well. I had a poor experience with FOUR different offices between Tyler and then in the Dallas area, if that tells you anything.

They are not patient with you or any understanding worst business to deal with people want money…read morebut don't want to work few minutes past closing

Do not rent from here. They are not open on Saturday so can't return a car to this location even…read morethough Davis Green is open half a day. Impossible to reach by phone. Returned a call in less than a hour after message left and due to the fact they did not hear from me, they created more problems for me. Car that I rented was in awful condition.

If I could give zero stars I would....had to use this location due to other party…read moreinsurance....awful customer service IF they answer the phone. An indicator light came on and all locations had NO cars to switch out. No cars? I asked what happens when I get pulled over for having a headlight out and She replies 'well you shouldn't get a ticket....' I had to take it to Sears myself and wait to get it fixed....absolutely ridiculous. If you can go anywhere else I wouldn't even bother trying to deal with them.

I can't get a rental through my insurance anywhere hertz or enterprise so many damn excuses, I…read moretalked to a retired insurance agent and he filled me in on the b s.y'all should be ashamed of yourself, three rental places in Tyler and YOU don't have a car b b b will also hear about the way you do business I'm done

Horrible. Run away. Consider yourself lucky if they have your car. They make up rates. Does not…read morematter what your contract says.

This was our experience today with Enterprise:…read more https://youtu.be/ZTvtSKXwu0o?si=vT4WUZosd4VFSyhJ They know how to make the reservation but not hold the reservation. And that's the most important part of the reservation.

We have been to every single enterprise in Tyler, TX and Justin Sheets went above and beyond to get…read moreus a vehicle. He moved things around and made things happen. We appreciate his time and service

This is an update to a review I posted 8/17/22. Enterprise has redeemed themselves by providing a…read morerental car that is not banged up, wreaking of cigarettes smoke and shaking when you go above 55 mph. It took several days to get a response and action taken to modify the situation. But they did. And I give them total credit for doing that. All of the employees that helped me with the situation were extremely friendly, courteous and apologetic. However, some cars should not be rented out if they aren't up to non-smoker's expectations.

Customer service is good. But the cars they are renting out not so good. First vehicle was shaky…read moreand not driving too good. Second vehicle older same thing. It seems as if the cars that have Louisiana Plates on them is just something to stick you in if they are out of rentals. Very unsatisfied have been a loyal customer over 15 years. Get it together people need trustworthy rental cars. Even the driver that took me home noticed the same thing as I told them about !