Forgot to take pictures but I had such a great first experience. Not knowing much about cars, my boyfriend helped me find a place to get an oil change. He recommended this place because it was the most highly rated in the area. The line was kinda long. Went a little past 10 am on a Saturday morning, ended up receiving service around 12 pm. Although it says 10 min for an oil change, they actually check your whole car (even tire pressure, which was nice) so it takes more than 10 min per car. I ended up getting an air filter change as well because they compared mine to a new one and said it was very dirty. The staff is very friendly. When we were in line, employees constantly went down the line offering water bottles. The only thing that made me uncomfortable was that most weren't wearing masks, which I reckon is because of the heat. However, the employee who reset my oil change status on my car used gloves. Also she offered a military discount (thanks to my boyfriend) when I wasn't in the military. Overall, great service and I wish they had locations in Maryland! read more

I visited the TAKE 5 on Newtown Rd yesterday, 5-21-2026, and to say disappointed is an understatement. There needs to be an experienced manager on duty to make sure that a level of professionalism is maintained because the 2 that were working there yesterday did not care to hold conversations about women or anything else not job related. My tire pressure was not checked, and I had to ask to have my service light turned off. All the one guy did was push a radiator flush, cabin filter change, and some other filter change purchase from under the hood. When I asked if 25% or $25 off the best coupon would be to use, he said, "I don't know", then proceeded to tell me what my total was. He did not even bother to calculate the savings for either option. I went with the $25 off. I did not get a thank you for using our establishment or anything. Just a receipt in hand and guided out of the garage and continued conversation that was inappropriate. I will not be visiting this TAKE 5 again. This was my 2nd visit here. My first visit was a good experience. Very professional and accommodating, but this time was ridiculous. A training in how to deal with the public should be mandatory. read more

I've had the distinct displeasure of visiting this place twice, and both times it felt less like an oil change and more like a reality TV drama I didn't sign up for. Visit #1: The dude doing my oil change seemed to think he was auditioning for The Bachelor. The minute I mentioned I could change my own air filters, he was all, "So... do you have a boyfriend?" Like, bro, what? Are you here to service my car or apply for the position? He did chill out when I said no, but the whole interaction had big "creepy Tinder date" vibes. Visit #2: This was the real pièce de résistance. I showed up slightly overdue for my oil change, and instead of a simple, "Hey, try to come sooner next time," I got verbally annihilated. The guy was sooo mad, slamming tools around like he was auditioning for a WWE match. Then when I asked about using a coupon (because, duh, who doesn't love saving money?), he basically growled, "Absolutely NOT." Okay, Scrooge. But wait, it gets better. I paid in cash, thinking it'd be easier (mistake #1). This dude LOST it--slamming register drawers like the cash personally offended him, muttering God-knows-what under his breath, and then storming off to another register to finish the transaction. When he handed me my change, I swear he was two seconds away from yeeting it at my forehead. Finally, I asked him to reset my oil change indicator (a very normal request, mind you), and he straight-up ignored me like I'd just asked for a kidney. Instead, he gave me a dead-eyed "we're done here" and ushered me out like I was some ex he'd been forced to see at Thanksgiving dinner. Moral of the story? Skip this nightmare of a garage and head five minutes up the street to Valvoline. They'll change your oil without you having to relive your worst breakup. read more

Went there for oil change and sign said open but when I went up person said it was closed...when asked about it further he jus walked away. Do not recommend newtown road read more

This was my first time getting my oil changed at Take5. The shop I normally go to was not open, and I was going out of town and needed to get it done and ended up here because I had a $15 off coupon. They advertise fast service, but I was there for 1.5hr, which is a typical oil change anywhere, and I also had to sit in my car the entire time. In my opinion, they are very overpriced, I spent over $80 after my coupon, which was $30 more than the same oil change I would have received from the local Ford dealership. Unless I missed the sign, I did not see their pricing until I was all the way under bay, and it was my turn. My car uses fully synthetic oil, so the basic oil change was not an option. Interaction/customer service is very little. They asked which oil change I wanted and then tried to sell me other services like a transmission flush, air filter, etc. To be honest, I most likely would not come back or recommend them because I could not justify their inflated price. They are not more convienant than any other oil change place, and the customer service definitely is lacking. I do recommend they post their price somewhere visible before entering the bay because once you enter the bay, there is really no way out. read more

They didn't check the correct amount of oil that was supposed to go in my car, just put a whole 6 quarts of oil, no questions. They didn't check my tire pressure, my cabin air filter, wipers, just barely did what they were supposed to do. I did not get the individuals names but you could just tell they didn't wanna be there so just be weary. The first time I went to this location it wasn't that bad but the second time? Made me question if it's worth the risk of coming back lol, I highly recommend the location in Chesapeake, night and day difference in customer service alone. read more

I will never take my car to ANY Take 5 ever again. All I needed was a quick oil change. After waiting over an hour for service and an an additional 30 minutes of hands on oil changing, my car would not start. I had to get my car TOWED from this take 5. After getting my car diagnosed at the dealership it was found that a sensor was unplugged under my car that cause my ECU to need to be reprogrammed. Just change your own oil. It will be cheaper than their price, faster than their service and will save you from a $600 trip to the dealership. I had to learn the hard way. I hope you don't have to as well. read more

Normally I go to the one on Battlefield Blvd but the Newton one was closer to the location I was heading to. Long story short, I start noticing my car wasn't driving right. Took it to get looked at, the mechanic said there was NO OIL in my vehicle. DRY as a bone. IF my engine had locked up, Take 5 would have been purchasing me another car. I will never go to the Newtown or any other location again. read more

Received oil change in November, engine is completely destroyed in January. mechanic said no oil should look like sludge after only 2 months. Luckily it broke down after dropping off my newborn... don't come here. read more

Take 5 Oil Change - Sludge oil - Oil Change Stations Near Me - Virginia Beach, Virginia

Had oil leak from filter after they replaced it. large oil stain in my driveway. Never using this location again.

In this past year, everyone I came here I waited for more than 30min. There was only 2 cars ahead of me. Then when it was my turn, it Took at least another 20 min to be done . $ and time spent were actually more equivalent to any dealership. read more

I absolutely love this place, I will be a customer for life. It does not matter where you go. The service is always awesome, the people are always nice and knowledgeable. They don't try to upsell you on things you don't need and they give you a nice cold water bottle when you arrive. Shout out to Chris and Bryan on Newtown Road in Virginia Beach. These guys rock and so do the prices! Military discount is awesome here! read more

I was looking for a quick oil change near me. I've this place near my home so I thought why not. I pulled in and was greeted by an unfriendly guy that just says "pop the hood". No hello or welcome ... just pop the hood. I did and then I asked about specials or coupons to get some savings off the overpriced oil change. He says that there are no special deals or coupons. I knew there were because I had called. They kept telling me to pull forward but at this point I just wanted to leave. I'm not paying good money to be treated poorly. No thanks I'll spend my money elsewhere. read more

I called ahead and was quoted $51.99 and given a $15 coupon. Sat in line for 1.5 hr. They started servicing my vehicle and then asked me which service I wanted only for them to tell me that because of the oil I needed it was going to be $80. I wish I had been told that before they started the service and before I waited so long read more

Needless to say, CJ, Bryan, and Jarod (asst. manager), are the worst employees I have ever seen. Sexual innuendos, racist comments, and foul language won't get you far in life. Mind you, many other customers heard the speech of these men. Too bad CJ's claim to be "a changed man in 2024" towards his colleagues was a flat lie. As an assistant manager, I would have thought Jarod would have displayed leadership qualities and geared the conversations toward professionalism... Too bad the owner replies with a "thanks" to negative reviews and makes no effort to change talent. Drove away with a scratching sound under my car. I will be taking it to another auto shop because I don't trust this location to fix their mistake. Hoping corporate will see this review and make changes themselves. read more

Incorrectly re installed my skid plate and it went flying down the highway when I was driving.

I got an oil change this morning and they cleaned my windshield. I dont know what was in the cleaning solution but it will not come off and I can hardly see now at night after it got wet from a little rain. There are spots all over the windshield and ive been trying to get it off for 10 minutes now with no luck. They also removed the glovebox to get to the cabin air filter without asking and did not reinstall it properly. Do not come here. (Update, scrubbed it for another 20 minutes last night with 2 different window cleaners. Still stuck on there) the only reason its not 1 star is because they filled it to the proper oil level. read more

Take 5 Oil Change - My windshield - Oil Change Stations Near Me - Virginia Beach, Virginia

I have never been to a drive through (stay in car) oil change place. I was pleased. Cost is average but the service is fast efficient and friendly. Even offered an ice cold drink as we sit in the car. As Borat would say, "Very nice!" read more

Take 5 Oil Change - Care for some water as you wait? Why yes please! - Oil Change Stations Near Me - Virginia Beach, Virginia

This is the worst oil change experience I've ever had. While CJ was explaining to me the run down of my oil change, Bryan told CJ to "slow down" to really "SLOWWW DOWN!" talking to me, insinuating I had stupid questions and to explain them slower. A nice man with a Hispanic accent walked up to the garage asking where to pull in to get an oil change. CJ replied "PULL AROUND BACK" and under his breath said to me, "dumb MFer, does it look like I speak Spanish?! There's a huge sign on the door that says pull around back" laughing with Bryan and Jarod the Assistant Manger, about the nice man. Jarod was joking about sexual content because CJ's belt was undone. They didn't even complete safety callouts among each other. They didn't check the sensors on my car: blinkers, rear lights, horn, etc. To my knowledge, this is standard safety precautions at Take5. I don't understand how CJ could brag about this location winning an award when this was the most unprofessional experience I've ever had in a customer setting. All this happened under the supervision of Jarod involved in these conversations amongst 4 other customers with rolled down windows listening to all of this. read more

Don't know what happened to this location but this was my go to for oil change. It was usually a quick turnaround but not anymore. We've waited for more than an hour before even getting looked at. This is the longest I've ever waited after coming here numerous times. I see a lot of new faces and some just standing around looking lost. I will not be returning to this location. This is as long as taking your car into a car dealership‍. read more

Brian and his team did a great job with my recent visit for an oil change. I highly recommend this location for all your oil change needs.

Very easy process. They actually educate the driver about what they are doing and what the driver needs to attend in the future. There was no pressure or upselling here. Just honest, quick service. read more

So I originally wanted to go to Jiffy Lube to have my Arcadia oil change done but because this establishment opened an hour earlier I came to this location. I arrived at the location at 7:12 am and one of the workers was standing outside smoking a cigarette while on the phone. They still had cones everywhere and weren't even open, that should have been my first read sign. So around 7:20, they then told me to bring my vehicle around and pop my trunk. The young man told me to drive forward and just walked and stood on the left side of my vehicle where I could see him. As I was attempting to drive in, attempting not to hit the side wall in their little drive in, I noticed a young lady standing all the way at the opposite in attempting to direct me, my window was down but I could not hear her saying anything so I asked the young man what was she saying since he was standing there looking as if he was high on some type of substance. The next thing I know I had scraped the from end of my truck on the right and again this high guy is just standing there looking stupid in the face!!! I then asked him why is someone all the way in the front trying to direct someone sitting inside of their vehicle if he was clearly standing next to me?! Because of how low down the Arcadia sits SAMANTHA the manger was in my blind spot so I could not see her after I started moving my vehicle. I think get out of my vehicle to walk around to see if there was damage and only then at the point she decided to walk up to me smiling saying oh yeah you scraped your car up!!!! So I'm dumbfounded looking at her and I preceded to ask why was she not closer and or communicated to the young man that was beside my vehicle what I needed to do, SAMANTHA then preceded to laugh in my damn face again!!! I have high anxiety so by this time I'm triggered and I'm trying to explain to her that her way of how she handled the situation was very unprofessional, I just wanted a oil change!!! THE WORST THING YOU CAN DO IS LAUGH IN SOMEONE FACE WHEN THEIR PROPERTY HAS BEEN DESTROYED DUE TO LACK OF PROPER COMMUNICATION!!! I will never return to a Take 5 and the fact that I've been attempting to reach someone at customer service in Louisiana and their phones just keep ringing busy makes matters worst!!! Samantha needs to complete some further customer service training because laughing in someone's face will push some people to the edge!!! Sorry for the blurry picture, I was shaking so bad read more

Take 5 Oil Change - Scratches on my vehicle - Oil Change Stations Near Me - Virginia Beach, Virginia

BEWARE!!!!!! They messed up my car and are not calling back. just took my Charger there and 1 hour later there is black oil leaking from my car. They only said a manger would get back to me; its been 2 days and i will be going back up there. BEWARE! DO NOT TAKE YOUR CAR HERE! have had to contact a lawyer (cause i have pictures of their faces) and everything. read more

Shit service. Only filled the oil a fourth of the way and didn't tighten the oil filter. Employee were rude. Didn't tighten the drain plug. Refused to guide me through and my car almost fell into the dip. Called management and they told me to get over it and that shit happens. Do not take your car here read more

Do not recommend! Was told I needed a new rear windshield wiper after I just installed a new one less than a week ago! Price was $84.99, had an $18 dollar off coupon, still had to pay $84 due to service charge and extra half quart of oil needed. I could have looked over all that if I didn't wake up to a pile of oil on my garage floor because the filter wasn't even close to tight. Take 5 really means take an hour and get dishonesty and people that don't actually know how to change oil. Now I have to buy another quart of oil to replace the leaked oil! Tried to go the convenient and easy route but will be doing it myself for now on after that debacle! read more

Love it for the friendly service and convenience. The staff always offers water which is nice. Once a staff member dropped a cap down in the engine. I didn't notice until I realized multiple people were fiddling under the hood for a long while. When I asked what was going on they told me they dropped the cap and were trying to grab it. The mechanics could have easily left the cap and not told me but they took the time to make sure everything was back in place before they sent me off. Great location with great people. read more

So unprofessional. we waited 45 min while 4 guys flirted with a girl while they 'worked' on her car. they were playing around and not working at all. we ended up leaving bc it was ridiculous! so unprofessional. read more

These guys were so professional and courtesy. They explained everything and communicated with each other and myself. I'm so proud of You guys keepinng being the best "Take 5" team in the Hampton roads read more

I called them on the phone to get a price. The person on the phone was courteous, and sounded happy to answer my questions. When I arrived, I was treated with extreme courtesy and care. They answered every question I had, without making me feel dumb. They did not try to upsell me crazy stuff. They put air in all my tires. They topped off my fluids. They showed me how to check my oil by myself. They sent me a $15 off coupon to my text phone. Even though I had to wait a while, in the queue, for my turn to have service, it was well worth it. I definitely recommend them and I will definitely use them again. read more

Amazing friendly service super quick and convenient!! I will 100% keep using Take 5 Oil Change!

This location took me 1 hour and 45 minutes to get through just to be told they were out of premium synthetic. I won't be back and encourage you to not go either read more

I waited 1 hour and 50 minutes while the team lackadaisically attended to the longest line of cars even seen at an oil change facility. Any sense of urgency was lost on this crew. My car was finally in the bay but the waiting had killed my battery. They pushed me out into the parking lot and left me for dead while they rolled the next car into my place. There was zero sense of customer service in the least. I have cables and could have managed a jump from someone. I asked what could be done and was told "we're really busy." After waiting for nearly two hours while they pretended to run a business, you'd think I might have earned some level of decency. They lack skill and courtesy here. Avoid like the plague. read more

I don't normally do this but felt like it was necessary in this case. My wife and I brought in our Lexus and GMC Envoy for an oil change. They charged us an additional $18 for two quarts of extra oil for our Envoy and didn't mention it to us. Brought our total up to $104 for a routine oil change. Ridiculous. After the work was done my wife drove the Envoy on the highway and heard a dragging sound. My baby was also in the car. She called me and I turned around and met her on the side of the busy highway. The oil skid pan was only attached with one bolt and it was finger tight. I crawled under the vehicle and removed the bolt and pan and we drove back to the business. The manager told us that there was no way the pan came from under our vehicle because she did the work and there was no pan on it. She also further stated that GMC Envoy's did not come equipped with oil skid pans. Seriously?!? I explained to her that it was attached to the vehicle and the bolt threaded into the frame perfectly. I pulled around and she was able to miraculously reattach the pan and find the missing bolts. After she fixed the issue she was about to offer me a discount card and said "oh you're military right?" I replied yes and she said oh, you already get a discount. What?!? Because I already get a discount doesn't warrant an additional discount or some type of compensation for putting my family's life in danger because of shoddy work?? Or at least admitting they were in the wrong? read more

really wish I could give zero stars. These idiots changed my oil and failed to secure the air filter clamps on to hook it back up , which I never told them to even take my damn air filter out and could have caused me lots of money for my bmv. Almost blew my damn motor smh. DO NOT TAKE YOUR CAR HERE! All they do is yap instead of making sure your car is secure!!!! read more

This place was a lot slower than I was expecting. I showed up expecting to be in and out. When I pulled up there were 4 cars in the bay only two were being serviced. There was about seven employees and only three actually seemed to be working. I understand having to wait about 20 min at a place like this, but 45 mins is no bueno. They literally had a line wrapped around the building behind me. The customer service was good, but easily went unnoticed due to the wait. read more

The manager Sam was extremely helpful and informative. I really appreciate people like her. Will return just because of how she treated me.

Pretty nice place to get an oil change if you ask me. The wait in line today was a little long but it is a weekend so I wasn't really surprised about that. One of the guys was kind enough to offer me a bottle of water while I waited however the water was hot and the top had already been opened. Yikes. Anyways. Quick and easy process and they send me coupons in the mail. read more

Great service! As a guy who knows absolutely nothing about cars, it can be alittle intimidating going to get work done on your car. Natalie assisted me and was very helpful and actually broke it down in simple terms the issue that was happening with my car and explained easy solutions to get my issue corrected. Would highly recommend this location! read more

Not only were they quick, but they were hands down the best oil change place I've been to. To make it better, with every oil change, you get free top offs and tire pressure checks between each oil change. read more