Take 5 on Indian River road under Gabriella are AWESOME!!! My skid plate fell halfwayoff on the highway on my way home and Gabriella found the problem and got me back on the road to be able to get it to the shop. Even went the extra mile and wrote me a report!! HIGHLY RECOMMEND this shop!!! TOP PROFESSIONALS!!! read more

I had an absolutely dreadful experience at this place due to the worst customer service I've ever encountered. From the moment I arrived, I was met with rudeness and hostility. An employee approached me without so much as a greeting, immediately displaying a terrible attitude. He curtly told me to pull my car forward, but when I didn't hear him the first time, he stormed over and snapped, "Don't let me tell you again, pull it forward." The lack of basic courtesy and patience was astounding. It's clear that customer satisfaction isn't a priority here--I wouldn't recommend this place to anyone based on how poorly I was treated. The employee was white with the ponytail read more

I mean, they're the only oil change spot close to the house, so I'm kind of stuck with them. But the girl had me move from the front spot of lane three to put the person at the end of lane 1 there, and we all sat there over an hour waiting to get our oil changed. It doesn't make any sense how or why she did that. It was a little perturbing seeing them move POCs to the front of the lines and non-POCs to the back, but I guess that's the nature of companies allowing politics to dictate business decisions. UPDATE: After arriving at 11:12am, my car was finally seen for its oil change at 1:07pm, a nearly two hour wait. Still, though, a fair enough price for an oil change, without any attempt at an upsell which is good. read more

I took my 2009 Hyundai Accent to this particular location (Take 5 Indian River VB) for a quick oil change and for a few days everything seemed fine. Days later my spouse calls and tells me there's oil all over the driveway and down the street. I had a certified mechanic check it out because I'm stationed in Millington, TN and could not check myself. Come to find out they either didn't put filter back on properly or they put wrong filter in car. Also, they did not fully drain the oil pan because the oil that leaked out was very dark. Now car will not start. They will get getting a call from me shortly . read more

I've been coming to this location for the last 5 years. Until my last visit, I had no problems. I don't know if it's New Management or just staffing. But they damaged my oil filter housing cap which caused a major oil leak on my vehicle. I returned at a later date once I discovered the leak to inform them of what was going on. They initially tried to deny any wrongdoing until I showed them the pictures and they checked my receipts. The oil leak we caused my serpentine belt to come off and me having to purchase a new oil filter housing cap. I filed a claim to see if they were going to reimburse me or try to correct the situation but they never responded. They didn't even clean my engine after discovering the leak. With that horrible service they just lost a loyal customer. read more

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This specific take 5 is the most horrible location to go to. Manager is incredibly rude and visibly yelling at employee while customers are inside. Shows horrible management of the shop. No type of leadership and just seems a mess and has no control of her own job. read more

They changed my oil and the next day it said low engine oil, they barely put any oil in my engine even though I paid full price for extra oil read more

This is close to home , but this is the 3rd Saturday in a row I've been up here for over a hour+ waiting. The employees have you switch lanes with other cars to sit and wait another 30+ mins before they even talk to you. I've left both Saturday's once in the morning and one in the late afternoon to go to a different location. Mind you it's hot in the bay and can't keep your ac on so you're just sitting there in the heat. read more

I would not recommend this location, they had me waiting for more than an hour. What even gets me more upset the cars that came after me received services. The worst location to get services. I will take my money elsewhere, very disappointed. read more

This was the first time I visited Take 5. I called ahead to confirm if I could bring my own oil and additives. Once I arrived the tech checked me in and gave the price for service. As one tech went underneath the other continue to ask questions. ***I am not revealing the names of techs. I Told them the reason why I do not use Jiffy Lube. They always failed to replace all bolts that hold the trucks body shield in place. I stayed in the service bay for almost 20mins. The had trouble putting the unbody shield back in place. After the service, I paid the charge and told the tech to keep the change, nearly $10 (rounded up). I got home, look under the truck to find out they left one bolt out of the shield, this after being warned about my experience with Jiffy Lube. I called to only get a voice mail box that was full. I drove back up there and another Tech had me pull in, he went over to the bay where they serviced my truck, found the bolt and put it in. To recap: 1. It took longer than 5mins, waste time having to return back to the shop. 2. They did not know how to put back into place a truck's underbody shield, I guess its too heavy for them. 3. They did not learn from my past experiences and allowed it to happen again with Take 5. 4. They had me start the truck, causing oil splitter in the engine bay and did not clean it up. UPDATE: 01/21/25 The truck has been leaking oil since the service, which mean they did not put the filter on tight. Do yourself a favor, and change your oil yourself if time and resources allow it. These fast lube places care for you as a customer about as much as they care for your car, they don't. #neveragaintake5 #badservice read more

Came on a busy day waited 30 minutes and decided to come back when they were less busy. Returned when I saw there was no line or wait and was refused service because they were closing in 30 minutes . I guess you can't really get a 5 minute oil change at this place just like they don't really close at 8pm but at 7:27pm. Have been here many times in the past and will not be returning as they are no longer convenient and reliable. read more

Would not recommend. My wife took her suburban with no previous oil leaks here for an oil change. They either did not fully tighten or put the wrong filter on, because when she got home, oil was pouring out around the filter. I had to change the filter and replace the oil myself. When my wife went to complain, they tried to intimidate her and told her that the new oil they put in ruined her main rear seal. They would not stand behind their work. read more

Came in at 4pm for an oil change when they close at 8pm. Employee pointed me to the exit, I drove around to ask if they were closed and one male employee told this other male employee to not help me. So I left, would never recommend this place to anyone. Rude employees that don't want to do their job. read more

I have to give them 2/5 stars here. The reason for this is 1) cost of an oil change, 2) time it took, and 3) unfamiliarity with car functions. I'll explain in depth below. First of all, this is not a cheap oil change. And there's pressure to get other things done, like windshield blades, various air filters, etc. My car takes 3.5 of full synthetic oil and it cost me $84 - this was after a coupon! I get free oil changes with the dealership but I couldn't get an appointment before an upcoming road trip. Is this the price of convenience? I can get it cheaper at one of the places across or down the road. Sure, they topped off my windshield washer fluid, but I can do that. They charge an additional, separate $3.49 shop fee on top of the oil change price. Second issue was the time it took. They advertise 15 minutes but I was in the bay over twice that and waited an additional 10+ beforehand. Most of the time spent was because of reason three... Third, my car is a two year old base model Honda. It shouldn't be that hard to work on. They put in a thinner oil, cause the computer said it was ok, then had to tell me cause the oil cap says another kind. Hopefully my car runs ok, it seems ok, and I did get an explanation of why it "should be" OK from the manager. They couldn't get my air filter out, they asked if it was OK to skip that since it was gonna take a while. Luckily I had that replaced recently. They still marked it as clean on the write up, though. My tires were also marked given air, as well as a window cleaning, neither of which happened. The scrape pan/guard under the car, that covers where the oil is removed, took three people to get back on correctly. I do appreciate the manager getting down there for a final safety check. There seemed to be adequate staff there. All three bays were open. The location is good. But whatever time I may save coming here is not outweighed by the excessive cost and seemingly corner cutting experience on my visit. The receipt and write up paper I got were filthy, marred with oil (I assume) or dirt. So was the pen I had to use for the receipt. read more

Always a great experience when going here for an oil change. They're very nice and explain whatever they recommend before doing it.

I was told by several people to bring my car here. My dad's coworkers rave about this place and so I felt confident they'd do good work. My dad offered to bring my car by for a quick oil change since he had the day off and I was swamped with online school for the kids. The employees here refused to give my car an oil change. They claimed my car's engine was making strange noises. I drove all the way from Georgia to visit my family and not once did I hear a strange noise during the drive up. My dad comes home and tells me what happened and I'm frustrated and now obviously concerned. I call Honda and explain my issues and they squeeze me in (thankfully). They told me "the noise" they heard was completely normal and that it was just the fuel injectors. I don't think I'd ever need another oil change on a visit back up here, but I can't say that this is where I'd go if I did. The only other perk I can say they have here though, is that they offer military discount to active duty and veterans. read more

The service I received was absolutely wonderful. Frank, the assistant manager, was very polite and friendly. Everyone on the crew made sure I got what I needed and also in a timely manner! Very nice people, I will be returning read more

Unrecommended - this location charged me for a filter change without my permission beforehand. Definitely my fault for not checking but still highly unethical. read more

Drove in to get a quick oil change for my son's late model Altima. The team members there were very courteous, respectful, and quick to complete the service. We were even given bottles of water while we waited in the car during the oil change! Great experience, hope to return for the next change. read more

Had the best customer service ever on my lunch break. I didn't even have to get out of my car. Gabrielle and Charles were very fast (10 minutes) and polite. The price was reasonable too with the $10 off coupon they offer online. Gabrielle even taught me a few things about my car (I've only owned it for 6 months). She was very respectful and didn't make me feel stupid for not knowing certain things like most mechanics do. She also offered me water while I waited. Y'all need to give this woman a rise I'll definitely be coming back read more

Great service! Quick and thorough! Thanks jarad and Jaime!! Will be back for my top off! read more

Take 5 Oil Change - Great service !! Jared and Jaime!! Will be back! - Oil Change Stations Near Me - Virginia Beach, Virginia

Camden and Devin were so incredibly fast and friendly. That was the fastest oil change I've ever gotten in my entire life. Would definitely recommend this location! read more

The staff here were not friendly so that was a turnoff, but I think they were so busy they must have just been tired. They did my oil change very quickly which was great. At the end I asked for a sticker so I would know when to come back and he said they were out. He told me he would email me and never did. Soooo overall not impressed with this location but thanks for a quick oil change. read more

Take 5 Oil Change - Not super friendly and were out of the stickers to tell me when my next oil change is due...but did the job! Thanks! - Oil Change Stations Near Me - Virginia Beach, Virginia

People that work here are clowns. They try find issues with your car they can fix to make more money. And argue with you when you say no. Complete donkeys work here. I'll be going to that new Penzoil in Virginia Beach instead. read more

This was an extremely bad experience. I've used this location over the years with no problem, but some semi-recent staffing changes have now severed that relationship. We recently moved back as well, so I'm not sure exactly when said staffing change happened. Eventually, I was helped (more like herded) by a gentleman who was EXTREMELY irritable. This man was seething. I get it, they were very busy. We're all human. But he just kept adding on the layers; going so far as to complain to me in detail about the customer ahead of me. I still let it go. Everyone has bad days and people suck sometimes (yes, including the customers). Never mind the initial 30 minute wait - again, they were slammed, and that's understandable. BUT... what is NOT understandable, NOR acceptable is the fact that I concluded my oil change, then literally made it only THREE MILES up the road before losing the front half end of my skid plate due to it being poorly attached. It has never fallen off before. It was scraping the ground so fiercely that I was unable to drive the car any further and ended up stranded at a gas station. Thank GOODNESS I was close to home and that my husband was able to come help. Upon calling Take 5 management to let them know what happened, they advised that I just drive the car anyhow, skid plate just a-hanging *in the worst possible way* to be moving forward, spitting up sparks, and they said I should just cruise on back over so they could fix it. I declined, as I know how many other problems this could cause. So, once my husband was able to get me and temporarily secure the skid plate, the car was finally safe to drive. We returned to the establishment for Take 5 to correct their mistake. I am not exaggerating when I say we waited 1.5 hours to be greeted. This was after calling ahead to confirm we would be back (like they asked me to). Once we were finally greeted, it was the same person who acted like he'd never seen us and asked what type of oil change we'd like. Hmm... we'll take the time machine special please, good sir? And... it gets better. Possibly, the second wait was so much worse because they were also working on another vehicle that had been damaged in a separate bay!! Something about a broken off dip stick. Sounds like a real pain! Two in one day! Not great! Nonetheless, our full time investment for our 5-10 minute oil change is as follows: initial wait time: ~30 minutes; initial service time: ~15 minutes; vehicular failure and evaluation: ~45 minutes; second wait time at establishment to be greeted: 1.5 hours; second wait time at establishment to actually drive off: ~30 minutes. That is roughly 3.5 HOURS of unnecessary roughness, y'all. And I am being kind on that time valuation. What was their ultimate resolution, you might be wondering? Zip ties. My car is not BRAND new... but it is not to the zip tie phase yet, trust me. It doesn't even have 50,000 miles on it! Zip ties? Already?? Eventually, we drove off with our zip ties holding together my not-so-old vehicle. Ironically, the same guy who gave up on even attaching the thing in the first place was the one to re-attach it. He offered no apology, only more complaints. It was truly an awful experience and his energy was incredibly bad throughout each experience. You could audibly hear him cussing and complain about the public during both encounters. He didn't even have the initiative to clear my oil change light, much less put the dang car back together! What's more to be said, is I did hear more than one employee come over to him and ask him to please calm down during my time at this establishment. Employees who appeared to be at the age when they should be looking up to him for guidance, not vice versa. As bad as I feel making the poor guy's day worse, this sure was a "clown party in the gutter" experience. I will not go back. And it honestly is only because of that one employee. I'm sorry dude, you really need a different job. It'll be better for your health and anyone's health who visits Take 5 on Indian River. read more

Take 5 Oil Change - Oil Change Stations Near Me - Virginia Beach, Virginia

It's simple. You drive in, they give you a bottle of water, they ask you what oil change you would like, they change your oil. They ask you if you would like a new air filter, you answer that question, you pay them, you leave :-) they were very polite and friendly and it only took a few minutes. In fact, it probably took five minutes :-) read more

I found the place to lack communication, friendliness, empathy. One of the male staff especially seemed moody and when a customer drove off he called them a dumb ass bitch. I wish he hadn't said that in front of customers, it lacks professionalism. We all have bad days and that's ok, but knowing when to say things out loud and not makes a difference in the way people perceive you, especially when you work with customers. read more

Came here to get a oil change on the way home . My oil changes tend to be expensive cause I have to have full synthetic. They had a coupon going so I stopped by . No one was outside I almost thought the place was closed . I had to get on my phone and call 1-800 for them to call and talk to the manager for anyone to come outside. I know it's take 5 but it was extremely rushed and I like for them to take alittle more time to make sure everything is correct . Need to be outside around for customers . Seems they didn't wanna do their job . read more

You have three open days. Three people working. But what they're doing, is One bay at a time.

Best service I've ever had for an oil change. They talked me through every thing they were doing. I've brought my car for an oil change throughout the years and Gabrielle & Brandon were the best people I've gotten services from. I'm definitely coming back! read more

Oil change was quick and staff was very nice. As a young female it can be intimidating going to car places and not really knowing what i'm talking about but they worked with me and were very helpful.$89 was a bit on the pricey side in my opinion but they also had coupons. I will definitely be returning for my next oil change. read more

So, this was my first time using this service. However, they have changed the oil in my vehicle before. I had someone else bring my vehicle for the last oil change. I guess because I did not pay for the services it did not resonate how expensive their services are. By the time I left, it cost me $82.10 for an oil change. I also felt pressured if I didn't select the service option they presented "supposedly " recommended by the vehicle manufacturers I was told I would have to sign a release of liability. As I pulled into the bay, the instructions were given so fast I couldn't understand the instructions that were given to me. This was a hard lesson in these tough financial times, if you don't properly plan to have these services done, or you find yourself in a jam and need to get it done for whatever reason...you are going to pay big time for the convenience and not necessarily for the service. Be careful out there and watch your hard earned money. read more

After calling several Jiffy Lube's at fire stone locations, I called dislocation and very nice lady on the phone told me there would be A very small weight time which was correct since I was the only person there (crazy because service is incredibly fast and I saw that!) The three gentlemen demonstrated amazing teamwork while working on my car, each one checking different components and typing my information in to provide the fastest possible service. I am extremely satisfied in the quality of work, customer service and overall experience. This will now be my go to spot for car maintenance! read more

Charles, Devontae, & Jacob assisted me. Charles (assistant manager) explained everything to me so thoroughly and assisted me in getting everything I needed. I'll be back for sure! read more

Take 5 Oil Change - Proof of proper oil change - Oil Change Stations Near Me - Virginia Beach, Virginia

I usually love this spot however I won't be returning. I had to send my partner with my car because I had to work. I usually use my military id. however I needed it for work so I sent her with a picture. they wouldn't take it, claiming this needed to scan it. I don't believe they have ever scanned my id when I've taken it. read more

When you drive up you are greeted with a water bottle for your wait. They make you feel like family as they quickly change your oil. The best team work I have seen in VA Beach. read more

Been taking my cars here for a quick oil change. Love it. Gabrielle is super friendly and makes sure everything is understood. Hope she stays or moves up. She deserves it for sure. Usually these places have high turn over but she's been here the past three cars I've brought. Prices are fair for the time you have to wait. I am a big advocate of time is money and I definitely don't mind paying for convenience and customer service. I've been to the Lynnhaven location and Battlefield as well and they don't have anything on this one. I'll drive out of the way to come here. Keep up the great work! read more

Best price, attentive staff that doesn't try to sell you things you don't need, offered us ice cold bottled water on a hot day. What's not to love? read more

Friendly, attentive, fast, priced right and Overall overwhelming Great service for a quick oil change!

Definitely the best take 5 I have ever been to. It's pricey but the staff is friendly, knowledgeable, and the environment was smooth. Seemed like everyone worked good together. Quick & easy read more