The service was very good. They explained what they were doing and questions they had. They were…read morefast. In addition, they gave us a discount on some of the prices.

Customer service was excellent. They got me right in and right out. Place was clean, they have big…read morewindows so you can see them working on your vehicle. All the employees were nice and professional. Based on all this I'd gladly go back. Now the bad part and reason I'll probably never go back- the price. $99.99 for full synthetic oil change. $5.00 for oil filter (not included in price of oil change apparently) $29.99 for tire rotation. $9.99 to fill up radiator fluid (apparently not one of the fluids they top off for free) These prices are outrageous and the fact that they're not already included in the already expensive oil change is upsetting. They display in their lobby the cost of the oil change, but do not disclose the price of the other items until checkout. I'm curious why. I'm also curious why they don't advertise the cost of their services, actually I'd like to know this for all the other oil shops as well.

I am shocked at the one-star reviews --- my experience was beyond every positive expectation I…read morecould imagine. Timely, friendly, honest, sympathetic. They came highly recommended by dear friends and I can see why. Exemplary in every way and I am so grateful for their attentiveness!

Told me I can't but my own parts "that's how they make their money" throws to over charge me 1400…read moreto fix an axel and ball joint another place laughed and said "wow that's outrageous" and the tow they roccomended "John's towing" charged me 130 total to drive about 10 minutes total and broke my car more

Needed an oil change on a freezing cold day and I didn't want to make an appointment. So I drove…read morearound the corner from my house to Valvoline. As I pulled into the lot, a car pulled into the shop making me the next in line. Within 10 minutes, the car in front of me was in and out. I was impressed with that speed. Then I pulled in and they closed the doors because it was frigid outside. One employee guided me in, another employee greeted me and asked me what services I wanted. A third employee pressurized my tires, and a fourth employee drained my oil from below. I felt like I was driving in a race and I had my own pit crew. That was cool. I was informed that my oil was a tad low upon arrival. I was offered windshield wiper blades and a tire rotation, which I declined. They checked my battery, blinker lights, headlights, and brake lights also. I gave the greeter my email and phone and I subsequently received a $20 off coupon. While my oil was being changed, there was a clock showing the amount of time it was taking. There was also a camera showing the tech working under my car. However, the image was too blurred to make out any details. There was an additional camera above my car and the monitor is next to your window so you can watch it all go down from two different angles. This was one of the best oil change experiences I've ever had, but it's also by far the most expensive. It's 150% more expensive than the dealership's full synthetic oil change and 220% more expensive than Walmart's full synthetic oil change. If I'm ever in a pinch for an oil change again, I might stop by. But the cost is so insane that I will find other options. When I pulled out, the timer was at 9 minutes! That's the fastest oil change I've ever had.

I normally don't leave reviews, but this situation has been extremely serious and ongoing, and I…read morefeel obligated to warn others about my experience with Valvoline in Medina, Ohio (Route 18 location). I brought my 2016 Mini Cooper Countryman S in for a routine oil change. At the time, the vehicle was fully drivable. Immediately after leaving the shop, my car began experiencing severe issues -- extreme RPM fluctuations, shaking, and near stalling -- and broke down shortly after. The vehicle had to be towed and inspected by an independent repair shop. Their diagnosis indicated that something was improperly handled during the oil change, with evidence suggesting foreign material or an error related to the oil filter system that caused catastrophic damage to the turbo and engine. The repair estimate is approximately $13,000. What is most concerning is not just the damage, but how this situation has been handled. I filed a claim with Valvoline and was initially told they wanted to "make it right." However, once the cost of repairs became clear, the claim was denied without any clear or consistent explanation. Since then, my family and I have made multiple attempts to get answers. We've received conflicting statements from management, no formal written reason for denial, and no accountability. When we went in person simply asking for clarification, the interaction became dismissive and unhelpful. At this point, my vehicle has been unusable for over a month, and we are left dealing with the financial and logistical consequences of what appears to be a preventable error. I strongly urge anyone considering service here to proceed with caution, especially if you have a vehicle that requires specific care or expertise. This experience has been incredibly frustrating, expensive, and disappointing.

Craig is the best. Fair and honest work on my vehicles for many years…read more My Dad got me going there twenty years ago.

First rate and honest as the day is long. They took care of my Mini Cooper for a fraction of what…read moreMidas wanted to charge.

My daughter's car was in for service - the team charged over 300 for diagnostics and determined…read morethat she needed a new engine - est 6500 for repairs. Prior to taking that drastic step we towed the car to another repair shop - they inspected the car and determined that the engine was fine and only needed spark plug coils replaced - now running great! I will never go to Conrad's again - very disappointing and a waste of money.

Car dropped off for tires- was informed the person working on my car went home sick w/COVID - total…read moreof down 3. Canceling appointments- HUGE inconvenience- but when asked what was done to decontaminate my vehicle - there was a blank stare. I purposely had my fleet company verify the car had been decontaminated. What I see is evidence of nothing being wiped down. Not a responsible response and completely unacceptable. I will be completing the steps to remove Conrad's from our approved vendors nationwide

Amber is a rockstar! completely professional until I made a couple silly jokes and then she joined…read morein with some light humor. Human connection equals repeat business. Compensate this young lady the best can while you still have her.

I woke up to a flat tire today on a Sunday. I knew Walmart would probably be the only ones open and…read moreable to fix it today. I called ahead and they said they were busy, but told me to come on in and they would get me in. I drove 30 minutes there on a nearly flat tire and the guy there tells me there's no way they can get me in today. I tell him that someone told me to bring it in, and he said MAYBE they can squeeze me in in about 2 hours. Well, I wasn't about to sit there 2 hours for a maybe, so I left. How ridiculous and unprofessional. They obviously don't give a flying F about their customers. Avoid this place unless you're desperate AF.

These guys helped with my vehicle problem and I am very satisfied with the service. I will not…read morehesitate to go to them again with any problems I have. Thanks!

recently got a truck that had transmission work done in the past from this shop with all paperwork…read morenow having trans problems skipping/ leaking come to find out the trans pan is held on by multiple different bolts that were barely tight and the gaskets is ripped and they won't do anything about it. up front screwing people over is what that name means now I'm left paying for a 5k trans

Don't ever bring your car here. I took it in out of necessity, because the were closer than my…read morenormal place, Jordan's auto repair. They addressed the original problem and than all of a sudden say some kind of oil leak or something. Wanted to charge me an extra $500 to fix the oil problem. I said no thanks, it's not an emergency I'll have my guys at Jordan's look at it. Guess what, theirs no oil leaking and nothing wrong with my car. These people work off of commission, and are crooked as heck. Never again will I go to a Midas. I wish I could give 0 stars.

Went in for an oil change which i was told includes tire rotation. Was not told about coupons…read more They did not rotate my tires. They did not affix an oil change sticker. Kept calling me "young lady" which I found patronizing and disrespectful. I am proud of my age and every wrinkle and gray hair. I don't know what else they did not do but I suspect there was more. They were laser focused on finding $1300 worth of repairs I supposedly need asap. I intend to get a second opinion and will not go back to Midas. I do NOT trust them.

Won't take an appointment for an oil change so I stopped in on a work day. They said it would be…read morean hour so I waited. In truth it was 2 hours. I would have never stayed if I had been told the truth up front. Seems desperate for business. I won't be back.

I woke up one morning with my first flat tire and needed to get to work. I went to North Gateway…read moreTire and they took me right away and got my tire fixed at no charge. Their friendly atmosphere and customer service were outstanding!! As a woman who knows little about cars, I am deeply grateful to them. I will be taking all my car repair needs to them. Thank you!