Won't take an appointment for an oil change so I stopped in on a work day. They said it would be an hour so I waited. In truth it was 2 hours. I would have never stayed if I had been told the truth up front. Seems desperate for business. I won't be back. read more

I woke up one morning with my first flat tire and needed to get to work. I went to North Gateway Tire and they took me right away and got my tire fixed at no charge. Their friendly atmosphere and customer service were outstanding!! As a woman who knows little about cars, I am deeply grateful to them. I will be taking all my car repair needs to them. Thank you! read more

I visited North Gateway recently because my niece was visiting from out of town and her car needed some new tires and some much needed maintenance. She was sliding all over the road during the recent winter storms. So I stopped at Walmart to buy her some floor mats, ArmorAll wipes, an ice scraper, windshield wash fluid, de-icer, wiper blades, and an engine air filter. While I was there, I called North Gateway to see if they could schedule a same-day tire appointment. Not only were they able to get me in the same day, they were able to get me in right then. So I checked out at Walmart and drove over to North Gateway. Upon arrival, I was immediately greeted and they recognized the car I was driving based on our phone call. I asked them to replace the rear tires, install a lug nut on the front passenger side, change the oil, top off the fluids, install the wiper blades and air filter that I just bought, and perform a general inspection. They agreed to install my parts with no hassle. They took the car in immediately and began working on it. While sitting in the waiting room, there was a TV, a popcorn maker, coffee, and a separate room that you can work remotely in, if you need to. I watched Olympic bobsledding while the car was being worked on. They also vacuumed the street salt off of the carpets while I was there. This level of detail demonstrates that this is a family run business that cares about details. After 1.5 hours, they had completed all of the work. I was very happy that they worked so quickly and efficiently. The front wheel ended up needing a new stud plus a lug nut. So I was grateful that they were able to repair that. When I checked out, the price of the maintenance was lower than it should have been. I asked him about it and he just smiled graciously. It was evident that he had given me a discount due to my nieces circumstances. I thanked him and left. They went above and beyond to get this work done quickly and then gave me a discount on top of it. I now have the peace of mind knowing that my niece will be driving a safer car. That's how you make new customers and keep them. I will be visiting with my own vehicles in the future. read more

North Gateway Tire - Waiting room - Tires Near Me - Medina, Ohio

Big shout out to the wonderful staff. After buying tires for years at Firestone Medina, I will never spend another dollar there. 2 trips to repair a tire, for which I pay for road hazard. First time 4:15, stopped without appt. Okay they are.tlo busy to fix that day. Then called, told to drop off? Okay, left from 10am - 3:30, they never touched it. Came to North Gateway, fixed it while I waited. In and out 30 minutes. Bye, bye Firestone. I've bought 4 sets of tires in 5 years, paid for road hazard included and you won't get another dollar. You can buy tires anywhere, Great Service only came from Gateway read more

Tire shop in northern Medina on Pearl. Good prices on tires and alignments. They do good and fast work. If waiting, walkable to Panera and other places. Friendly and knowledgeable staff. read more

Thought I'd update the review-it's been a bit. Anytime I need service or tires - it would only be NGT! Jeff and staff are knowledgeable, courteous and best of all HONEST AND FAIR repairs. They provide services other repair businesses don't: local shuttle, popcorn and TV while you wait! High quality valuable service and products. read more

North Gateway Tire - Bacon flavored popcorn for early morning wait! - Tires Near Me - Medina, Ohio

I guess all good things must come to an end, my relationship with this business has ended. I have been coming to North Gateway Tire for over 20 years. They used to be a stand-up business but, based on my recent visit, their customer service has deteriorated. The dude who waited on me was grumpy and rude. After I waited for 3 hours, they gave me an estimate of $1600 for front and rear brakes on a Mazda CX7 (pads, rotors & calipers). I was shocked & couldn't believe they were trying to soak me. I did not get the work done there. Very disappointing. read more

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Extremely professional in every aspect. Won't take my vehicles anywhere else. Quickly diagnosed my problem and fixed extremely well. read more

Out of close to 15 different tire places to purchase rims and tires, we chose North Gateway. We had heard from numerous people how great they were. BIG MISTAKE! We spent over $2200 on new rims and tires. When we were in the process it f buying the service was quick and efficient!! It wasn't disclosed to us that for a rotation and balance it is on a first come first serve service so you better get there early!! No appointments are taken. I called and was told that there was no one waiting, so I rushed up there to get in early. I was the ONLY person in there! Yay right?!! NOPE! I left the key at 9:00 am and walked to get some breakfast. I was told about an hour. So I came back at 9:45. I sat and waited and sat and waited and waited. Still no one in there. Almost two hours later still waiting. I went to the desk numerous times and was told still working on it. RUN! Such terrible customer service. They do not value the customer!! read more

Excellent service! I had an issues with a tire and needed my tires done ASAP! They got me in within 20 minutes of a phone call and had me all done and ready to go in about an hour! Extremely impressed with their customer service! Fantastic experience and highly recommend them! read more

I have seen their TV commercials a lot lately and one of their things advertised is truck lifts. I am in the need to have one purchased and installed to keep my tires from rubbing on turns in my new truck. I am big on keeping my business local, so I have called the Medina location not once but twice now second time being today 9/22/23 and both times was told the truck lift guy would call me back. Neither time have I had anyone return a phone call to me interested in my business at all. I let them know on the second call that I had used them in the past before I moved the headquarters of my business south but now have brought it back to Ohio. What's the sense in television advertising if you really don't want the business?? read more

Guys at Gateway tire. Awesome. Good service responsible will definitely do more business with them.

Knowledgeable staff and had good selection of tires to choose from. Wait time was shorter than expected! Will go back again!

These guys have always been fair and upfront with me. They know cars, and they treat their customers with respect. I've been using them for over a decade now, and I never go anywhere else. read more

I called when I was leaving work, the got me in and out the door with 4 new tires for a great price in about an hours time. The guys were friendly. The place is clean. There are tv's to watch while you wait. Great experience for me. read more

I have been going there for 20+ years and have always been impressed with theIr honesty and customer service!!! Will always give them my business. It's good to know they will be there to take care of my cars. read more

This is my place for tires! The Hill family always takes care of my tires even last minute. Today my 3 ton jack wasn't working and even know they close today at one o'clock Patrick Asked can I be here before one? I hitched up my Wellcraft 23' Nova Xl and drove to Medina. Btw I bought two of boat trailer tires new from here just last week mounted on at my shop the other side needed done as tires dry rotted, just not worth it taking chances with blowing out tires 5k lbs boat. Couple years ago I bought used tires and well the plies separated just got me bye so before the other two go bad from sitting not wanting to change a FLAT TIRE on freeway! North Gateway Tire Co. Is taking care of my needs. Thanks guys! read more

North Gateway Tire - The tech is working on replacing tires. - Tires Near Me - Medina, Ohio

The Hill brothers and their colleagues run this business like every business should be run. They are fast, friendly, and efficient, and their prices are fair. They do everything possible to take care of customers--free coffee and popcorn, TV in waiting area, special play area for kids, and free transportation to your home and free pickup when the work is done. They are keenly aware that the success of their business depends entirely upon how well they take care of their customers, and the business is succeeding very well. There is no hard sell, and you can count on their honesty when they advise you whether you need new tires or any of the other services they offer. There are a few other places around that do not exactly take that approach. Strongly recommended. You will not find a better tire supplier or mechanical repair than North Gateway. read more

Front desk is very welcoming and helpful and mechanics knows their stuff. They are just trying to help you not to steal your money. I trust them a lot, this a place you won't regret to work with. read more

North Gateway is the best car care place ever! Some people would think that I'm exaggerating, but after having great service for many years with the Hill brothers at North Gateway, this is completely true. My parents take all of there cars (6) for all of the basic maintenance along with other services which they keep adding. Our cars are mostly in North Gateway for oil and filter changes, along with brake jobs and tire changes. The guys at the Service Desk refer to my mom as "The Fleet Manager" which I love. My dad called one time to see if our car was finished, he did not realize that we had another car in the shop. The guys laughed when I called 10 minutes later to see if the other car was finished. North Gateway does all of this at a good price and great people. If they do not perform something that needs to be done to your car they will tell you where to go. North Gateway is definitely five stars in my book!!! read more

AT North Gateway Tire, it's all personal. From friendly service and awesome workmanship to competitive pricing, this automotive repair facility strives (and succeeds) to put customers first. Something new for while-you-wait customers: an internet room. Yep, you can be productive while you wait in a hot spot area to accommodate your mobile office. Local, family owned and operated ... here's a business you can trust. read more

I heard about these guys from a friend and when I realized that my tires were not only leaking from wear and tear, but that I could actually get snow tires here AND storage for my off-season tires, I was definitely going to give them a try. I was thrilled with the service - I called ahead, they were able to take me right away AND the best part of all is that waiting was easy because they had free WIFI and an office space where you could plug in your computer and get work done. I would recommend these guys to anyone and everyone. They are conveniently located for me - but it's worth the drive if you aren't a Medina resident. read more

Workmanship is good and they will actually investigate your mechanical issues. That being said when it comes to tires Check with surrounding shops. Currently charging customers $5 to $10 more per tire than nearby shops. Although workmanship is good and I would use them to do other work on my vehicle tires I would shop around. Remember, just because they are local and have known you for years they are in business and will charge you as much as they can. read more

This place is great. I made an appointment for 2 tires and an alignment, I arrived a half hour early for my appointment and figured I'd have to wait around until they brought my car in. That wasn't the case, the technician came out and got my car right away and was very friendly. I had my 2 kids with me and was worried that they wouldn't be entertained, they played in the kids korner for the hour and a half we were there. All the staff was super nice and customers that were coming to get service done were leaving happy. I really appreciate all that they do and will be bringing my vehicles back for service. read more

Always a long wait for service, over an hour even with an appointment. Best to drop your car than wait. Prices are average and when I asked for a price match on my last set of tires and they refused. I went to Conrads in Brunswick, paid less and was out in record time. Other options out there if you value your time and want to pay less. read more

I've been coming to North Gateway since I first got my license. The guys here are great! They are honest about what your car needs and don't try to rip you off, even though I'm a woman and know pretty much nothing about cars. They always try to get you the best deal. I feel comfortable and well taken care of when I come here. They found a nail in my tire during my last tire rotation and patched it for free. Thanks for being awesome! read more

I stopped in to have my tire looked at due to "low pressure". I ended up having a nail, 2 staples, and a screw in it. They were able to repair my tire while I waited and get this.......THEY DID NOT EVEN CHARGE ME! I did not previously purchase my tires for this vehicle here either so they totally did not have to do that. They were professional, courteous, and have exceptional customer service! I will most definitely return anytime I have an issue or need new tires. This is the way business should be done! read more

I've always received nothing but not notch customer service from North Gateway. They are always ready to help and have the proper equipment to load balance larger tires. 35"+ read more

I had a sidewall rupture on my zero turn mower tire and the dealer suggested North Gateway Tire. I walked in at 4 minutes before close on a Friday night to drop off the tire. I told the guy behind the counter I would come back the next day to pick it up. He stated that since I lived about 15 min away I should wait about ten minutes and he would save me a trip. 8 min later I had the new tire on the rim back in my car. Great service like that will bring me back again. read more

The staff is always friendly. If you buy tires here, they always rotate them for free, with no grief. They treat all customers the same.Which is a bonus. In the spring they have hot dogs for free while you wait and honestly, doesn't that say it all? read more

Steve and the guys at North Gateway saved me when I was home for Xmas. They repaired a job done wrong by Tire Source that same day. They let me come in last minute and listened, without telling me I was wrong or crazy. I ended up being right that the balance was off on my car. Steve and the team fixed it quickly. He even didn't want to charge me, but I insisted. I can't say enough good things about North Gateway. They made sure my 500 trip back east the next day was safe and sound. I should have come to them first, but at least I know now. read more

One of the best total auto service places in the area. Their tires are always reasonably priced, and they are super friendly. I reccomend all of my friends and family to them whenever they need service done read more

I've been going there for about 4 years now for rotations, new tires, snow tires and alignments. When it comes to repair service I only go to the new car dealer. When it comes to tires I only go to North Gateway. It's a first-class operation. read more

Great service, nice people. I dropped my car off for brakes. They fixed me up in a few hours' time.