1. Take 5 Oil Change

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Fredericksburg, VA

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Take 5 Oil Change

3.1 (8 reviews)
Closed • 9:00 am - 5:00 pm
Updated 2 months ago

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8 months ago

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Victoria S.

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2 years ago

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2 years ago

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2 years ago

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3 years ago

The employees were very friendly and were very quick and efficient. I will definitely stop by again

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2 years ago

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2 years ago

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Firestone Complete Auto Care

Firestone Complete Auto Care

(41 reviews)

Got an appointment online this morning at 0800 for sane dat at 430pm. Showed up about 45 mins early…read more& they got my oil change done in about an hour. They said they weren't busy at all so I don't expect it to ever be that quick again. I usually drop my truck off and come back for it later that day or else stay and work from the waiting room. Today was awesome. But overall the area looks sketchy and unsafe, however, inside THIS location was new and updated. Very nice. The bathroom & waiting room were clean. Staff was awesome. They answered the phones quickly. The gal asked me if I wanted "both filters changed out" (which I thought was INTERESTING because I know my truck doesn't have a cabin filter). So I said yes and asked if she could give ne the size of that one for the future when i swapped it out (to see what she would say). Did some typing and she corrected herself and kindly informed me that my vehicle didn't have a cabin filter. Apologized. Paid 117$ for a synthetic blend, topped off fluids, and filter. Asked if I needed the coupon n they said they'd just add it on for me no big.

I was traveling through Virginia and staying in Fredricksburg for a night and I saw there was a…read moreFirestone shop three minutes from my hotel. This local Firestone had good reviews, so I made an appointment on the app for four services to be done the next morning. On my arrival, I identified myself and requested the four services. Two hours later, my car was ready and we continued on our six hour ride home. Later in the afternoon we stopped in Baltimore for gas and that's when I noticed an annoying scratch on the rim closest to the fuel filler cap. This scratch appeared 3-4 weeks ago and I don't know how it happened, but it bugs me because I see it every time I gas up. But now seeing that scratch on the same wheel location as before I got the tire rotation means that the Firestone mechanic failed to rotate that wheel. I was furious. I called the shop and spoke with Mark, the manager on duty. I explained the situation and how his mechanic didn't rotate my tires. But did he rotate or not rotate the other side?? Mark looked over my work order and saw how the original service advisor noted the tire rotation from my app request, but he didn't request the service to be performed. He acknowledge the failure, owned up to the failure and repeatedly apologized. He wanted me to come back so they could perform the work, but as mentioned earlier, I live six hours away. Also, FWIW, I have "lifetime" alignment, rotation and balancing, so there was no direct financial loss to me. Mark expertly defused my anger. Instead of BSing me, he owned up to the mistake and wanted to fix it. I understand that mistakes happen. I appreciate his honesty and the way he handled me as a poorly serviced customer. For that reason, this Firestone gets five stars from me.

Take 5 Oil Change - oilchange - Updated November 2026

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