I'm very pleased with Valvoline Instant Bill Change in Fredericksburg. I have three vehicles…read more Yesterday I took my Lexus 200 H, (Hybrid) in for an oil change and asked about having the transmission oil changed, They do that. In so doing they reported damage that must have occurred with the former owner. I enjoy watching them move precision from the comfort of my driver's seat.

You advertise that you're technicians have over 270 hours of training. HOWEVER. they could not…read moreperform the service due to no one was trained on the coolant machine. So I had to settle for a drain and refill. Not what I came there for!!! The service advisor gave me a discount for $20.00 off. Big deal. Now I have to come during the week when the manager I'd working because he was the only one trained to use that machine. I was also told over the phone, I could drop my vehicle off. When getting there I was told I had to wait with my vehicle?????? Poor communication. No oil change reminder stickers???? Poor inventory. I expect a call from management ASAP. You officially earned a customer and lost a customer all in one service. Keep up the good work

Went in for an estimate for a minor collision repair, 2 days later came out with a like new quarter…read morepanel. Very solid customer service, all funny and caring folks. They'll work with you to satisfy as much as they can. The pricing wasn't bad at all. After stopping by a few other body shop locations in the Fredericksburg area, I decided with these guys strictly for their attitude, care to attention, and super reasonable pricing compared to others. If you're in the look for body work service, at least give these guys a look. I promise you won't be disappointed. Ask for Mike!

What a wonderful experience. My 2026 Volvo was hit in a parking lot and of course no one stayed…read more The car had 1000 miles on it! Got a couple of quotes but ended up here. While they are a used car lot, their body shop was amazing. Mario did a great job fixing up my baby and got the scratches out. Delivered it back to me sparkly clean! Thank you!

Called spoke with Trevor, described what was needed and was advised they couldn't get to it that…read moreday but first thing the next morning. We took my car and left it for the next day. They actually were able to get to it for diagnostic and they called before close of business. They were very accommodating with my schedule with some hiccups on my end but they were able to get my car fixed the very next day before noon. (The most immediate need) I will be taking my car back to them for the other repairs needed.

Great place to take your car Quality work Tripp is class A mechanic . Everybody in the front is…read morealso great and they do give discounts to seniors , military, and first responders

Took my vehicle in for an oil change and state auto inspection and we had great service. The man…read morewho checked me in was very polite and friendly. Prices are fair and service was great. I will be returning for my future auto needs. I chose to drop off my vehicle instead of waiting, but I did notice that there is a waiting area with coffee and water. When I picked up my vehicle the man who helped me was also very nice and friendly. Overall, I had great experience and would highly recommend Express Auto Service.

This company is outstanding from start to finish. They are the kind of high quality neighborhood…read moreauto service shop everybody hopes to find when they move to a new area. I lucked out when my neighbor recommended them Now, I too, recommend them to all who will listen. They have taken very good care of my 2001 Acura for the past several years. Fair prices and excellent service. I have found every member of their staff to be helpful, knowledgeable, courteous, and honest. Thank you Gary, Mark, Roger and Kevin. Keep up the good work. A lot of us out here rely on you!

Just went for an oil change, but they were very friendly and seemed honest. Was also cheaper than…read moreWalmart, Take 5, or any of the other places I checked first.

I had a great experience at Little Tire. The staff was friendly, helpful, and very professional…read more They worked quickly but didn't rush the job, and they made sure everything was done right. The pricing was fair, and there were no surprises. My car is running perfectly now. I really appreciate the excellent customer service and attention to detail. Thank you, Little Tire!

I so much wanted to support this business, not only because it's a small business but because I…read morefelt I could trust the owners of Crown Auto. I first made contact with Crown Auto when my vehicle developed an interior cabin leak. The owner suggested it may be due to a clogged sunroof drain tube which he cleared using an air pump at no charge. Granted, the process took less than 5 minutes. So when I took my vehicle to AAA car care in Fredericksburg for an inspection only to receive a quote for $1,970 in repairs, I returned to Crown Auto with the expectation that not only would it would cost less, but that I was dealing with a honest and trusted business. Boy! Was I in for a rude awakening!!! Crown Auto initially charged me $1,700 for LESS THAN HALF of the expensive repairs AAA was going to do. AAA was going to replace the two front headlights ($985), spark plugs, front and rear engine mount, a missing exhaust bolt, brake system service, and a 1 year alignment warranty. I only had Crown Auto work on the front and rear exhaust mount, exhaust bolt, and brake system service. Crown Auto kept my vehicle overnight even though the work took less than 2 hours (I took my vehicle in at 12PM, Crown Auto called me around 4PM with a quote. Crown Auto said nothing about keeping my vehicle overnight! When I did not hear from them at 5PM, I called and it went to voicemail, so I left a message. When I called again around 11AM then next day since no one bothered to return my call, I was told that my vehicle was ready). Crown Auto charged me $830 for 2 hours of labor and $100 in shop fees. AAA's shop fees were only $40 and labor cost was $1,150 even though AAA would have spent 2 hours or more replacing just the headlights. Added to all of this, Crown Auto is no AAA in terms of environment, amenities and location.

Can't express how awesome and amazing Jesse and his wife are at Crown Auto. Jesse has helped us in…read moreso many issues with our one vehicle and was never overpriced. They are straight up and honest and won't have you have more done than you need. If you ever need a mechanic, this one is for you!

Nelson and Carlos are great to work with. They work on my fleet of vehicles and have done several…read moreproject rebuilds for my older Ford OBS. Couldn't recommend any place any more then these guys

Absolutely disgusting... I got my oil change here about 3 months ago.... now I need a new oil pan…read moreas they stripped my old drain plug. Customer service is terrible- just say 20 mins turns into 4 hours. Never again...

Had my oil change here today, Nathin did an amazing job explaining different options while not…read moretrying to sell anything beyond what I needed. Great personality, quick work, he and his team really took great care of my vehicle. Might have to make this my go to Jiffy Lube!!! Thanks Guys!

I was traveling through Virginia and staying in Fredricksburg for a night and I saw there was a…read moreFirestone shop three minutes from my hotel. This local Firestone had good reviews, so I made an appointment on the app for four services to be done the next morning. On my arrival, I identified myself and requested the four services. Two hours later, my car was ready and we continued on our six hour ride home. Later in the afternoon we stopped in Baltimore for gas and that's when I noticed an annoying scratch on the rim closest to the fuel filler cap. This scratch appeared 3-4 weeks ago and I don't know how it happened, but it bugs me because I see it every time I gas up. But now seeing that scratch on the same wheel location as before I got the tire rotation means that the Firestone mechanic failed to rotate that wheel. I was furious. I called the shop and spoke with Mark, the manager on duty. I explained the situation and how his mechanic didn't rotate my tires. But did he rotate or not rotate the other side?? Mark looked over my work order and saw how the original service advisor noted the tire rotation from my app request, but he didn't request the service to be performed. He acknowledge the failure, owned up to the failure and repeatedly apologized. He wanted me to come back so they could perform the work, but as mentioned earlier, I live six hours away. Also, FWIW, I have "lifetime" alignment, rotation and balancing, so there was no direct financial loss to me. Mark expertly defused my anger. Instead of BSing me, he owned up to the mistake and wanted to fix it. I understand that mistakes happen. I appreciate his honesty and the way he handled me as a poorly serviced customer. For that reason, this Firestone gets five stars from me.

I'm actually surprised to see so many negative reviews for Firestone! I've made two appointments in…read morethe last year for oil changes and alignments. I've had a great experience both times. The last time I was there on a friday they got me in and out in about an hour. The staff is always friendly and knowledgeable. I would definitely recommend them to anyone needing car services. Maybe I've just been lucky, but I'm happy with their work!