So having a VW I can't take my car to most drive thru oil change places , but take 5 changes VWs. And I went today and not only were they quick and efficient, they were super friendly and even offered me a popsicle while I waited. Lorenzo was great and made sure I understood everything going on and made me aware of all the options without feeling like he was trying upgrade or upcharge. This location will be my go to as long as I'm in the area. read more

I went in the other day for an oil change ONLY and when they took out my air filter to show me, they didn't take it out properly or put it back together properly. My boyfriend was a mechanic years ago and when my check engine light turned on and my car started shaking we checked it out and nothing was properly screwed in after that and there were wires exposed with my mass air flow sensor with electrical tape put over it to cover it up. I originally gave a good review but I'm shocked at how poor of a job was truly done for something that shouldn't have even been touched in the first place. Customer service phone line is a pain and I've sent an email but this needs to be said and shared because I'm so frustrated and concerned with this kind of work. Normally I give them good reviews but this time was not good. Edit for owner: I did try calling and I never got a hold of anyone at the shop. I also had someone else try to call as well and they sent us to customer service instead and told us 5-7 business days. My car does not work now and I drove 30 miles because of great service in the past. Now I can't get ahold of anybody and I can't even take my vehicle back because it doesn't work long enough to even make it out of my driveway. read more

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Victoria S, I appreciate your attention to this matter. I will follow up with the shop manager at the number you provided. I am on SS so I have no room to incur additional costs due to someone else's error. I am also upset the Miss Cunningham bold face lied in the email she declined my claim. I'm confused because she said the service was all on camera but says neither her nor Isaiah did anything when both clearly tried to adjust the latch with a screwdriver. I will follow up today Wednesday August 27th with the shop manager at the number you provided. I will hold off on filing with the BBB of Texas, the Attorney General & TDLR until after speaking with the contact you provided me with. I will refrain from posting on all other social media account until after I speak with the manager. I do have the original letter written by Miss Cunningham also her email denying my claim and lies that she put in writing. I have all my receipts. I also want to make known Texas Discount Copperas Cove repaired my hood latch. They contacted me to say that they contacted Take 5 about the repair and offered to discount the repair but Take 5 manager declined the offer. I appreciate you addressing this. I also want to make known that all my intentions were good. I even donated $4.00 for the children's cause they were asking for donations. It's sad that an elderly victim of Take 5 has to jump through these hoops to get my money back. The one star is just because they won't post without a star. I have sent emails to every executive leader I could get an email address for with Driven Brands about the bad service the damages and request for payment on damages Take 5 employees did to my car. They can resolved this entire issue with a check for $170.25 to pay the damages. Looks like they want to play hardball. I will wait until tomorrow to see if I get any feedback. If not, tomorrow I will follow through with my threat of filing with BBB of Texas; Attorney General Texas; Texas Dept of Licensing & Regulation and small claims court. In small claims I want reimbursement for the damages plus the time I've spent sending emails and filing documents and cost for copies of all back up paperwork and my donation of $4.00 y'all said was for the children then to decided what you would share out of the $4.00 donation. They have dishonest deceptive employees that lie to your face. If they in fact had cameras then show me the video of you both servicing my car. You both took tools not necessary for an oil change and used those tools to bend my hood latch. Why does driven brands let the person who bent my hood latch be the same person that can review & deny the claim when they were the person that did the damage? Doesn't make sense does it? Be CAREFUL when having Take 5 in Copperas Cove fix your car. They are very dishonest and scammers. I'm an elderly woman on a fixed income. I can't afford Take 5 mistakes. Tonight I will get help from friends to post on all social media accounts to publicize Take 5 and Driven Brands bad business practices and their dishonest employees... tomorrow is will be me spending my day filing complaints with BBB of Texas, Attorney General of Texas, Texas Dept of Licensing and Regulations and small claims court.. As you can see I have a lot on my plate but I won't stop until Driven Brands & Take 5 take responsibility for the damages they did to my vehicle. read more

Take 5 Oil Change - Letter from DM at Take 5 saying to get it fixed & if it's their fault they will pay. It was only her & Isaiah and myself near my car. - Oil Change Stations Near Me - Copperas Cove, Texas

Poor service, forgot to put a screw back in oil filter and called me the next day because it could be leaking oil. Car was leaking lots of oil when parked. Once I got there they wanted me to wait in line to get the service done instead of trying to make it better and service me ASAP. They have a mess there. read more

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Slow moving people. One bay open The other 2 bays are shut down 4 Employees in the empty Bay on their phone

DO NOT GO HERE YOU WILL BE SCAMMED We are a military family and my husband was scammed here a few weeks ago. The "mechanic" stated he would do a coolant flush for $20 dollars more on top of the oil change. My husband said sure and they proceeded to change his oil, and provide the amount of $300. When my husband got upset because of the drastic price increase, they threatened to call the police on him. He asked what the $200 extra charge was for and he was told it was the coolant. Which was advertised as just $20 extra. My husband asked if they completed the service they said yes. When he paid the total, they proceeded to change the coolant. He confronted them about their lying again and they again threatened to call the police. When my husband tried to tell an older woman who just brought her brand new truck in, what they had done to him they yelled at him stating not to talk to other customers. She tried to leave and they blocked her car in with cones. DO NOT GO HERE. read more

Took my car for an oil change and now it won't stop leaking, they refuse to fix it. Emily is incompetent.

Take 5 used to be our go to place to get an oil change until one service our dipstick had broken off during the oil change ( Oct. of 2023) and the technician said he was going to talk to management about fixing it and replacing it for us. Easy simple fix, but we never received any calls, or messages for the first week, so we tried to call and ask about the status of our dipstick it's like nobody had a clue what we were talking about and that they're going to call the general manager to see what they could do, we have tried countless times to get ahold of someone and every time has been the same, new managers, no one knows what's going on or they'll reach out to us. They will never reach out to you if you have an issue with a service and need to come back, they will give you the run around about asking management and just wait the 30 days until their service warranty expires then tell you sorry there's nothing we can do about it now. We had to shell out over $500 to an auto shop so that they could fix the mistake this oil company made. I do not and will not ever trust a business that operates like this. take 5? i like to call them take 500. read more

Take 5 Oil Change - Oil Change Stations Near Me - Copperas Cove, Texas

Amazing service and fast. I know people are sketchy about these places but as a car enthusiasts I like the motivation and care they offer. They are always polite and prompt. No joke 5 mins is all it takes! Glad Copperas Cove has a new business. read more

Take 5 Oil Change - In the bay - Oil Change Stations Near Me - Copperas Cove, Texas

Michael was fantastic. He was honest and showed a level of integrity that his managers should be proud of. This location has earned a loyal customer from now on. Awesome staff and stellar service! read more

Pro: Customer Service is great and professional, while the costs are similar to other places. Military Discount is a plus. Con: The computer system being used does not store peoples information as in other stores. Every time I am going there I have to provide my information over and over again. It was explained to me that this issue was brought up to higher management who seemingly ignores the issue. read more

I don't reccomend this place on a busy day. They will forget in what order the cars enter the bay. Arrived at 4p, I left at 530p and still did not get an oil change. After I realized that two cars were serviced before mine, I decided to take my business elsewhere. read more

one of the employees by the name of Brittany decided it would be a good idea to look in the system and get my husband phone number. only this is my husband uses my phone number for everything so she was actually texting me. this was highly unprofessional and a breach of privacy!!! I will be contacting a lawyer ! read more

Nick and the guys were absolutely phenomenal!! Very efficient and timely. Might even get a laugh while you are waiting! Recommend highly!!

Will not be returning, waited for almost 2 hours just to be told we had to pay over 100 dollars for an synthetic oil change with out being offered economy knowing our car was more than able to qualify for it. service was slow and the lack of cost communication was very frustrating and sketchy. they kept trying to up-sale instead of communicating pricing first. definitely lied / scammed us. read more

It is as expected. Friendly and quick. No complaints, satisfied. They may try to upsell a product or too (who doesn't) but overall it was good value and quick friendly service. 5/5 read more

I waited in line for 10 minutes just to find out that Mercedes was having an oil change and it needed a special procedure to have it done and it would be at least a half an hour wait read more

Quick, staff was friendly, knowledgeable, they educated me as the process transpired. Highly recommend this business!

Let me tell you this is the BEST oil change I have ever had, greeted so professionally with some water and snacks for the kids and asked what services I needed. I have heard bad things about other local take 5 shops but this one is striving to be the best and they really show some great costumer service. Lorenzo was my main guy and he was friendly and helpful through the entire process. Thank you for a great oil change and inspection take 5 of copperas! My husband will be visiting soon. read more