Went to get my oil changed today and Matthew, Lydia, and Brandon all took great care of me. I'm not…read morethe most knowledgeable about cars, but they explained everything to me and did a full check to make sure everything was working properly. Their communication with each other and me was very reassuring that I was in great hands. It only took about 20 minutes to get everything done. I highly recommend. The best part was staying in my car the whole time. I checked in on yelp and got a 20% off coupon!

Everyone was super nice! Max explained which oil would be better and the service was quick and…read moresmooth. I love going to this location!

Honored the online screenshot of lower price while the coupon did not have a barcode! Great…read morecustomer service , fairly quick too

I stopped by the Firestone in Raymore, MO on Saturday, September 27, 2025, to ask if they do state…read morevehicle inspections. While they weren't able to help me that day, the customer service I received was outstanding. Sean (I believe he may be the store manager) greeted me right away as soon as I walked in and asked how he could help. I explained what I needed, and he let me know they didn't have an opening until October 12 and that state inspections aren't available on Saturdays. That was good information to know! What impressed me most was that even though they couldn't fit me in, Sean went out of his way to give me 5-6 other locations nearby in Belton that offer inspections. That kind of effort really stood out. Even though Firestone couldn't help me directly, the level of customer service I received would make me highly recommend this Raymore location for any of your car service needs.

Had two issues come up on top of the other & Big O came to the rescue. They Inspected to assess the…read moresituation & give an estimate for repairs. With the green light to the estimate, the service was done expeditiously & I was able to get home from work & back again. Solid work! Appreciate the service from Stanley, Rob, & the whole team!

The staff is great and making last minute accommodations. They work relatively quickly and pricing…read moreis pretty good compared to others.

Had 4 tires put on today. Great price, great service. Five stars +, Go there…read more Greg Clayton

I called before going in and they said it would be an hour or so before they would have my tire,…read morethey were going to call me. never called, so I called. they said to come in. I got there, the tires were not there yet. it took an hour to hour and a half for my 2 front tires to be replaced. upon receiving the bill, there were charges for things I was told I wouldn't be charged for. cost me $308 for my two front tires! I could have gone to Walmart for better and cheaper service! do not trust them with your vehicle! very unprofessional and expensive!

Don't bother coming here. I called ahead the day before and they said they stop taking vehicles one…read morehour before they close. I showed up today and they said they won't take me an hour and twenty minutes before close because they have an appointment at 6 pm. I've heard horror stories of bad oil changes too at Walmart. Not worth your time or money.

If I could give no stars that would be better because that's what the auto department at Walmart…read moredeserves. I called and asked if they could balance and rotate my tires if I brought my vehicle in right away and they said yes it would be a 45 minute job. I am now driving away because the mechanic just told me that I have seven customers in front of me and that there's no way they can get to my vehicle tonight. This is such a joke. Nobody there gave a hoot that I was told one thing and then when I showed up another thing was beingtold to me. Walmart doesn't care, their people don't care, and getting anything done to your car there is a nightmare.

Excellent service and home town friendly mechanics. The real thing. They are honest and don't sell…read moreyou something you don't need.

I have always had good reliable service with straight forward talk.They are friendly with a…read morepractical attitude when dealing with your and your vehicle.

Don't say your open 24 hrs . When I can't get my car from you 24 hrs. And tell cops not to send…read morepeople there saying they can pick up your vehicle at any time day or night.

This place is filled with the nicest people. Perfect place to strike up some friendly conversations…read morewith the staff. Did a great job and were very professional. They did an oil change on my SUV during. Road trip across country and they were willing to undo my uhaul trailer and drive my vehicle in and then I came back outside and they had hooked everything back up for me. I recommend this place for their friendliness and honesty. They are here to help.

This was the easiest place I've ever bought a car. I purchased a used suv and saved a ton of money,…read moreI told a friend and he bought a new dodge truck. This isn't the first car I'm bought here, it's always been easy to buy a car here, they handle all the financing and the service department is excellent.

I am not the type of person to leave nasty reviews, but how my husband is being treated is insane…read more He had a recall on his fuel pump which of course failed the day before his appointment. He had to pay $200 to get it towed to the dealership then to proceed to wait a week for the repair without being called it got completed and the day he picked it up. It failed not long after that. Then to have to proceed to pay another $200 to get it towed back and it not be reimbursed due to being told that the fuel in the truck is bad which would now require a cleaning for an additional $939. He is a military service member who relies on his vehicle on a daily basis and it's not the timeframe of the repair because I know we're not the only people on this planet that need our car to be taken care of, but however, the fact that we are being told that he has to now pay out of pocket when there is no proof that it is not the dealership's fault. If this is how you take care of your military service members, I'd hate to see how you take care of a civilian like me. We will be contacting corporate along with the Better Business Bureau because there's no way you should get away with screwing people like that.

So this place is a complicated one to rate, but I'll give it a shot:…read more I've used them on multiple occasions over the years after moving to Belton and found the man who works on my car "Jason" to be helpful and knowledgeable. Easily the best attribute of this shop is the pricing is always more competitive than the same jobs I've quoted at any of the national shops located in town for repairs such as brakes and alignments. On a few occasions they've even attempted to find the causes of problems in my cars, test drove them, and not charged me anything. Those are the positives. The negatives is that this isn't the most warm and friendly group. Interpersonal skills seem to be a perpetual struggle for all but one auto-repair person I've interacted with in my 22 years of driving, so "caring" isn't a quality I expect when I walk into any mechanic's shop. That being said, I won't make apologies for the group, as certainly at times (both in person and the phone) the men working can come across as busy and borderline perturbed and it would certainly be more pleasant if that weren't the case, but behind the gruff exteriors I still say "thank you" and walk away confident that the money I spent was fair and "Jason" does know what he's doing. For me, those two things are all that really matters, as I'd take that over someone smiling and pretending to care while at the same time inflating prices and/or gouging for repairs not needed - which occurred to me multiple times before I came here. Last note that doesn't affect my rating is that when I asked, this shop doesn't log the work done in any national database so if you want a detailed maintenance record for reselling your vehicle you'll need to stick with a Midas or some national chain (be sure to ask though to make sure they haven't changed anything) - but if you're ok without that, I'd recommend giving them a shot as I'm always content - just don't expect a smile.

If you are looking to be served tea and scones while waiting, don't go here. If you are looking…read morefor constant conversation with employees while waiting, don't go here. If the cat isn't entertainment enough while you wait, don't go here. However, if you want your car fixed at a reasonable cost, Jack's is the place. I've been a regular customer for a number of years and am quite pleased with the service. I am an older woman who drives a car and needs to trust the mechanic. I have never been disappointed here. I have recommended them to friends and they were happy with the service. Now, if a customer is not satisfied, he/she got up on the wrong side of the bed, is impatient, did not provide sufficient information or another issue was discovered during the initial repair. That last one cost me a tad but could have been a major expense if not fixed. Tim and I are of the same generation. He has maintained a fine business reputation. Should the day come for him to retire, I trust he will leave us regulars with equally conscientious ownership.