Well, 5 stars on my first visit only because it went perfect. First, I went in the office, and he…read moreexplained to me what to expect. Once inside the bay, the two guys told each other every step they took, so nothing got skipped. Be sure you get the app so you can use their coupons. My 6 quart, synthetic blend oil change came out to $53, after the coupon. A SUPERB deal! All the employees were friendly, and no one tried to upsell me on anything. That's a surprise! I have 2 more vehicles that need oil changes. We will see if the five stars remain!

I didn't have much time but, really needed an oil change. The staff was fast, friendly and…read moreprofessional. That's for the outstanding service.

NEVER TAKE YOUR VEHICLE HERE! They completely ruined my car that I had just purchased. An employee…read moreleft a part off and oil was all over my garage floor the next morning. I returned my car to them, they kept it 3-4 days while waiting on a part to come in, and told me everything was fixed. I picked up my car and it would barely run. Takes a long time to accelerate more than 30 or 40 mph, shrill beeping notices are almost constant, ive had nothing but problems. My mother and stepfather were the only owners of this vehicle and it was always garaged and babied. It ran PERFECTLY before taking it to Ridgemont Superlube but they claim it's just a big ole coincidence that it now runs like . I am single and no longer have a reliable vehicle because I trusted them, and paid them $150 to destroy my car. Use a business with integrity--this business has NONE.

They ruint my lug nuts by rounding them off now I have to go to the dealership to get them removed…read moreand then broke my air filter housing causing premature wear and tear on the brand new filter not even 100 miles after the change, would not rec this place they do not know what their doing!

No one greeted anyone in line. Took 15 minutes to even get someone out to tell us which bay. Then…read morethey say they don't know what oil to use. Don't trust these guys

My mother had her oil change at this location. When she got home, she noticed a small leak. My wife…read moreand I live in New Braunfels. So I called and talked to the manager, his name is Clayton. He was fantastic, he went to her house and cleaned the small oil leak. They replaced her drain plug gasket and did another oil change at no cost to her. Clayton also cleaned her driveway. Theses days this kind of great customer service is rare. So we really....appreciate his professionalism and customer service.

Took care of car with wrong tire installed and handled replacement free of cost best Firestone…read morestore in Abilene!

stayed open late for us on a Saturday very helpful and very professional can't thank them enough…read morefor helping us out when every other tire shop in town (including other firestone locations) couldn't even get us in

I went in for an oil change today after they told me yesterday that they could do it but when I…read morearrived to the Walmart off highway 351 I was told when I got there that they couldn't do it. So again I showed up this morning didn't have an oil change done waited for a little bit and then I went to pay for my oil change which I requested the 288 one I ended up paying 40 bucks well I asked him why they said it's because the oil filter. So they charged me for an oil filter as they were out of my oil filter that supposedly fit my car and did not have the decency to come ask me if I wanted them to put it on or not they just did it and decided to charge me for it. They have horrible communication skills the cashier has no customer service as she kept telling me I'm just a cashier. The manager that was on duty was trying to explain to me the charges which I then let him know there was no communication to give me the opportunity to pick if I wanted to stay there and have it done with the higher oil filter or go somewhere else, I demanded my money back which they did give me but I would not suggest going to this Walmart for oil changes long waits and they do what they want to do.

Great way to waste an afternoon. If you enjoy getting the run around, buying your own filter for…read morethem to install (they were out), and terrible service then this is the place for you! 3.5 hour wait time but at least the other customers waiting were a joy. Shared complaints and good camaraderie can really turn a frustrating situation into something memorable, or at least bearable. Oh and they gave us the wrong car keys.

This is a first class operation for great auto repair. Always a detailed estimate provided before…read morework is done. Complete trust in their service.

You can trust Procter Automotive to service your vehicle. I…read morewasn't fond of driving to Lubbock for maintenance. I am a widow of a husband that did everything car related. I have never felt I was taken advantage of, and certainly approve of my BMW being locked up in a well-lit parking lot across from the shop, if they have no room inside. , whose husband took care of servicing the cars. I have never felt taken advantage of pricewise. I love the fact they keep your car overnight in a fenced well lighted parking lot across from Procter automotive. With all the crime happening, it's nice to know that my vehicle is safe.

I was back in Abilene when I needed my oil change. They took care of me on my last one so I am…read moreback. Hunter again was my point of contact and was friendly as always. No wait, fast service and efficient quality work while I stayed in my car. Their prices are what you expect from these operations. I sometimes use a place near my house North of Houston that is cheaper but you have to wait. I highly recommend and so does my bud Garry H! His review got me here!

Best place in town to get your car inspected and your oil changed. I drove in after 5 o'clock,…read moreneeding an inspection and not only did they take time to do it. They also changed a bulb that was not easy to get to so that I could complete my inspection. Great sense of humor and a fun place to be around. Don't hesitate to to get work done here, anytime.

Terrance was a super friendly guy. Checked everything out on the car from filters, to coolant and…read moreall. Good deal on oil change. Highly recommend coming here.

I posted a review on Sept. 23, 2026 that starts with DO NOT GO HERE~! and received the following…read morereply... Victoria S. Customer Service Hi David, thanks for your feedback. We're sorry we fell short of your expectations. We would like to learn more about what happened and what we can improve on. If you could give us a call at (325) 400-9037 and ask for the shop manager, that would be appreciated. I did as requested by Victoria above and could not get thru to the manager as promised. Instead, I was stuck with an automated system that did not understand my request and kept me on hold for 10 minutes. The customer service rep that I finally talked with filed a formal complaint / claim? and said I would be getting a call from a district manager. We'll see....

Really fast, personable staff and got me on the road quickly. Hunter provided great service and…read moremade it a good stop. He even did a 10K mile sticker for me. Nice attention to detail. I frequent a really inexpensive oil change place at home so I paid a bit more than I usually do but was happy overall.

The only reason that got 1 start is bc i had give they bro a peice of my moms car then tried to…read morehide the fact they did it. My moms car cant move for 6 days!!! Now shes without a car because they wouldnt even pay for the rental after they broke her car.