I always drive through for the car wash as I have their monthly membership, which is awesome!I have…read moreused the full service where they take care of inside vacuuming and cleaning interiors and windows. Worth the $'s when you need a clean car.

I love Shine Express. Everyone is always friendly and the service is fast. I especially like that…read morethey hand dry every wash. Overall, great value for the car wash.

I am beyond happy with this establishment…read more The customer service was amazing, but I think what sold me was the fact that they have so many resources included with your wash! I've washed my car and so many Self wash places and this one by far is the best. Nowadays, everyone wants to charge for everything but here, not only can you get a wash and vacuum, but you also have the opportunity to use their microfiber towels, their multipurpose Spray, and their window spray! Not to mention they also have a floor mat cleaning station that's also for free! I mean, who offers that with their car wash at no additional cost? Needless to say, I'll be back!

Very disappointed. 2nd star is solely for the young man who helped me sign up. He was friendly,…read morebubbly & happy to help. Unfortunately, I would not recommend this car wash. It consistently does a poor job of actually cleaning my car and has left significant scratches, swirl patterns, and even small dents. The "free amenities" are also rarely clean or properly stocked. My car is often left streaked, with dust still covering the wheels. And don't even get me started on the front grill. It stays covered in bug residue, with seemingly no effort made to get it even 10% cleaner. For the price, I expect my car to come out cleaner than when it went in, not with new damage and the same dirt still on it. Very disappointed with the quality and overall experience.

The service and location is fine, and the vacuums are decent. I like that they have an air blaster…read moreto get in the spots the vacuum doesn't fit. There was only one employee visible and he was pleasant. I used a free coupon and it rained that evening so I cannot speak to the value. I didn't get an air freshener, and that is worth a star.

$15 for their arctic foam wash, a rather quick but efficient wash. No one tried to upsell us…read more Complementary glass cleaner and excellent suction. Free clean towels with very attentive attendants.

I paid for the top package car wash and I was pretty satisfied with it, the car was pretty damn…read moredirty before going through but the wash got it very clean, only thing it didn't get was bug guts but that's to be expected other than that very good and very shiny!

You said: "Hello Mike P., please know that we take all claims seriously and conduct thorough…read morereviews. While we understand this outcome may be disappointing, we stand by our team's assessment and decision." I recognize the owner's response for what it is: a carefully worded public relations statement intended to soften the impact of a negative review. While it sounds helpful, it does not address the fact that I reported the scratches immediately, was promised follow-up, and am still waiting for the matter to be resolved. Actions matter more than polished public comments. I reported the damage on 10/11/26 and I was told someone would contact me within 24 to 48 hours. No one did. Is that taking all claims seriously? I don't think so. On10/16 I called the number I was given and got no answer but only a recorded message saying that extension was not available. Is that taking all claims seriously ? I don't think so. After not being able to reach anyone by phone, I went to the location in person and was told by a very nice young woman, that the reason that none on got back to me is that they were trouble finding the video. She had also promised me a refund, which I did not get until I mentioned it again. Even after being given the last 4 numbers of the card, she could not find it, I was one of two that paid $27 that morning so issued a refund to both Is that taking all claims seriously? I don't think so. Shortly after that I received an email from Team Tommys Tx131@teamtommys.com. In that email: " After reviewing the security footage from your visit, we observed that the scratches were already present on the hood prior to your vehicle entering the wash. In addition, the appearance and direction of the scratches are not consistent with the type of marks that can occur during the wash process. Per our terms and policies, Tommy's Express Car Wash does not accept responsibility for pre-existing damage. As a result, we must respectfully deny this claim. And then the email on 10/18 , A team member previously spoke with you regarding the marks observed on your vehicle's hood following your visit to Tommy's Express Car Wash. After a further review of the security footage, those marks were confirmed to be bird droppings. The video shows your vehicle exiting the wash with no scratches or damage present on the hood. The matter is considered closed based on the video evidence. I would like to know which was the lie? The claim that the scratches were preexisting or the claim the marks were bird poop? and the claim that upon exiting there was no scratches. Is that taking all claims seriously? I don't think so. I wonder how he determined the marks were bird poop even though this issue was the hood. The bird poop was on the back window and side passenger rear windows NOT ON THE HOOD? I wonder if maybe a bird took a shit on the windows and then hopped onto the hood and dragged his ass across the hood in a diagonal line? Another thing to contradicts the claim of no scratches is the fact that young lady took my report was very detailed and took several photos, I wonder how there can be these hood scratches as they claim? The second email came after a phone call from Roy Jennifer who told me the same lie about no scratches on exit and was aggressively rude and talked over me and yelling at me and hung up on me. Is that taking all claims seriously? I don't think so. BTW the young woman that I dealt with at the location was a perfect example of good customer service. Roy Jennifer exactly the opposite. So just know that if Tommy's damages your vehicle, as shown by the emails above they will lie about.

amazing car wash. They're waiting room is very luxurious with a massage chair and lots of other…read moregoodies. My car is incredibly clean and I am so grateful for the wonderful staff and their attention to detail. Thank you

They do I great job I have membership it's worth it, they do full details also.. I got a full wash…read moredone chello did my drying and cleaning

I just wanted to shout out and say thank you to the owner at this place because he always keeps…read morechanging out the brushes so that they're never filled with dirt and oil and putting it back on the next car. The owner does a great job of taking care of the place and it's much appreciated.

I am submitting this complaint regarding the ongoing decline in service quality since the…read moretransition from Varsity Car Wash to Links. I enrolled in the $32.99 monthly plan with the expectation that the services advertised would be consistently delivered. This constitutes a clear agreement between provider and customer. Unfortunately, the equipment issues have become persistent. Brushes, soap applications, and dryers frequently malfunction. During my most recent visit, the top brush before the rinse cycle was completely inoperative, leaving the hood and roof unclean. Additionally, the recurring timing issue with the wax and rinse cycles continues to leave soap residue on the vehicle. After utilizing a competitor's wash, it became evident how far the service quality here has deteriorated. I request that these recurring equipment failures and service deficiencies be addressed promptly.

I reached out to Brightworks because of the quality of my car wash last week, especially after…read morepaying $150. I understand that I have two dogs and they would have not gotten 100% of the hair. There were areas however that were not even vacuumed and that was disappointing. The net to my trunk space was broken as well. They allowed me to come back and get a rewash. Geo, I'm guessing one of the managers, took care of my car personally and checked to make sure it was done right this time. He did let me know that they normally don't vacuum the glove compartment because people leave things in there, but I assured him that I took everything out for that purpose. I'm satisfied with how they handled it and will be coming back with my husband's car soon! I saw a man out there with a brush for the dog hair, so I could tell that the effort was put in. Maybe the best time to come is early in the morning!

Monthly pass is a great deal and totally worth it! Very friendly and accommodating staff!read more

This location to many problems air has been shut down for over 2 weeks no one see to care compared…read moreto Collins and trinity location when I signed up About 8 years ago workers would untangle air lines they stop doing that years ago , no one seems to care

The good - when it works it's great. The bad - about half…read morethe time the vacuums aren't working. Or just some are. Or they have little suction.