The service and location is fine, and the vacuums are decent. I like that they have an air blaster…read moreto get in the spots the vacuum doesn't fit. There was only one employee visible and he was pleasant. I used a free coupon and it rained that evening so I cannot speak to the value. I didn't get an air freshener, and that is worth a star.

$15 for their arctic foam wash, a rather quick but efficient wash. No one tried to upsell us…read more Complementary glass cleaner and excellent suction. Free clean towels with very attentive attendants.

I reached out to Brightworks because of the quality of my car wash last week, especially after…read morepaying $150. I understand that I have two dogs and they would have not gotten 100% of the hair. There were areas however that were not even vacuumed and that was disappointing. The net to my trunk space was broken as well. They allowed me to come back and get a rewash. Geo, I'm guessing one of the managers, took care of my car personally and checked to make sure it was done right this time. He did let me know that they normally don't vacuum the glove compartment because people leave things in there, but I assured him that I took everything out for that purpose. I'm satisfied with how they handled it and will be coming back with my husband's car soon! I saw a man out there with a brush for the dog hair, so I could tell that the effort was put in. Maybe the best time to come is early in the morning!

Monthly pass is a great deal and totally worth it! Very friendly and accommodating staff!read more

I always drive through for the car wash as I have their monthly membership, which is awesome!I have…read moreused the full service where they take care of inside vacuuming and cleaning interiors and windows. Worth the $'s when you need a clean car.

I love Shine Express. Everyone is always friendly and the service is fast. I especially like that…read morethey hand dry every wash. Overall, great value for the car wash.

Prices have gone up due to inflation, but as the employees have shared with me, their pay has not…read more If they get any higher I'll be getting the hose out! But, they do superb work. Always clean and done well every time. One visit left me a bit underwhelmed, but they took care of the issue and over--delivered: Always kind and smiling, great people!

Moved out to the area a year ago and I am so glad I discovered this car wash! There aren't really…read morea-lot of FULL SERVICE car washes in Burleson, Texas, so that alone puts them ahead of the competition. If you're in the area or visiting I highly recommend them they have great customer service and awesome management.

I paid for the top package car wash and I was pretty satisfied with it, the car was pretty damn…read moredirty before going through but the wash got it very clean, only thing it didn't get was bug guts but that's to be expected other than that very good and very shiny!

You said: "Hello Mike P., please know that we take all claims seriously and conduct thorough…read morereviews. While we understand this outcome may be disappointing, we stand by our team's assessment and decision." I recognize the owner's response for what it is: a carefully worded public relations statement intended to soften the impact of a negative review. While it sounds helpful, it does not address the fact that I reported the scratches immediately, was promised follow-up, and am still waiting for the matter to be resolved. Actions matter more than polished public comments. I reported the damage on 10/11/26 and I was told someone would contact me within 24 to 48 hours. No one did. Is that taking all claims seriously? I don't think so. On10/16 I called the number I was given and got no answer but only a recorded message saying that extension was not available. Is that taking all claims seriously ? I don't think so. After not being able to reach anyone by phone, I went to the location in person and was told by a very nice young woman, that the reason that none on got back to me is that they were trouble finding the video. She had also promised me a refund, which I did not get until I mentioned it again. Even after being given the last 4 numbers of the card, she could not find it, I was one of two that paid $27 that morning so issued a refund to both Is that taking all claims seriously? I don't think so. Shortly after that I received an email from Team Tommys Tx131@teamtommys.com. In that email: " After reviewing the security footage from your visit, we observed that the scratches were already present on the hood prior to your vehicle entering the wash. In addition, the appearance and direction of the scratches are not consistent with the type of marks that can occur during the wash process. Per our terms and policies, Tommy's Express Car Wash does not accept responsibility for pre-existing damage. As a result, we must respectfully deny this claim. And then the email on 10/18 , A team member previously spoke with you regarding the marks observed on your vehicle's hood following your visit to Tommy's Express Car Wash. After a further review of the security footage, those marks were confirmed to be bird droppings. The video shows your vehicle exiting the wash with no scratches or damage present on the hood. The matter is considered closed based on the video evidence. I would like to know which was the lie? The claim that the scratches were preexisting or the claim the marks were bird poop? and the claim that upon exiting there was no scratches. Is that taking all claims seriously? I don't think so. I wonder how he determined the marks were bird poop even though this issue was the hood. The bird poop was on the back window and side passenger rear windows NOT ON THE HOOD? I wonder if maybe a bird took a shit on the windows and then hopped onto the hood and dragged his ass across the hood in a diagonal line? Another thing to contradicts the claim of no scratches is the fact that young lady took my report was very detailed and took several photos, I wonder how there can be these hood scratches as they claim? The second email came after a phone call from Roy Jennifer who told me the same lie about no scratches on exit and was aggressively rude and talked over me and yelling at me and hung up on me. Is that taking all claims seriously? I don't think so. BTW the young woman that I dealt with at the location was a perfect example of good customer service. Roy Jennifer exactly the opposite. So just know that if Tommy's damages your vehicle, as shown by the emails above they will lie about.

After posting an unfavorable review (back in March I believe), I returned today to get my truck…read morewashed again. I was met at the door by the manager who was aware of my previous experience and wanted to make it good. He had the team give the truck a very good workover and did not charge me for the service. This is good customer service and the service I have been used to for many years with University Car Wash. I will continue using this service on both of my trucks. BTW - the truck does get washed regularly and in May received a 180.00 detail. We just use it and it gets dirty.

I am frustrated every time I leave this car wash as they consistently provide low quality service…read more As evidenced, I attached photos from three different visits. I have never left satisfied with the cleanliness of my car, including the time I paid for the $85 detail. I finally talked with a manager, John, and his customer service was as abysmal as their car cleaning abilities. He said the $25 car wash only allowed for up to five minutes of vacuuming, and thus, I received the appropriate level of cleaning I presented him with (very poor... I still had noticeable chunks of dirt in my cupholder, for example). He continued on to tell me that if I wanted my child's car seat vacuumed, even at a basic level, I needed to pay for the detail service. I will not be returning. Thanks, John, for solidifying,my very poor opinion of the car wash and of your customer service.