******************CONSUMERS BEWARE ******************
I have NEVER written a negative review in my life and this place deserves the first one. My wife had her 3 week old car run through their shop and 2 feet of scratches in the paint (on the hood) and almost a foot of scratches in the windshield. Yes, I did say windshield. It is VERY obvious they do not clean their equipment to where all the trash is out of the brushes. They told my wife that it did not happen at their wash because of the timeline. My wife went through the wash at 8:45am she went from there to our Vet where she found out our dog had cancer. She was at the vet until a little after 2 (which we can prove). She noticed the scratches coming into our home from the vets. Have I mentioned half hysterical because we had to put the dog down the very next morning. She immediately called me to let me know of the damage. I then asked her to send me pictures of the damage. I told her to call the Car wash and report it. She had to leave a message around 3ish. She told me it was a voicemail, so I called back a little over an hour later and left another voicemail. A little after 5 the manager called and said to bring it in tomorrow and he would look at it. My wife and I go there in the morning before the vet appt. He tells us he will speak with ownership and get back to us. That afternoon calls back to tell us that they will not take liability due to how long it took my wife to report it. I pleaded with him to not make this ugly. I had spoken with several car wash professionals and the marks left were congruent with that type of brush. He said that he would call back the owners and give them this info. I asked him to have them return my call. They did not, about a half an hour later he called back to say they were not responsible and the reason was when it was reported. This is a stupid thing that car washes that use brushes deal with ALL THE TIME. I just asked for them to file the claim on their insurance and no harm no foul. With this type of response, I feel I must warn the public, have my insurance company go after them and if that doesnt work, take it to a legal matter out of principle. I hope everyone reading this understands that I want nothing beyond my wife's new car, to be restored to its condition before it went the Burleson Express Car Wash. I dont believe in publicly criticizing people or businesses. These folks had the opportunity to make things right and decided to go the other way. CONSUMERS BEWARE!!!!!!!!!!! read more
